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Return on Investment In Information Technology: A Guide for Managers

Abstract

Acknowledgments

Executive Summary

Chapter One: ROI and the Need for Smart IT Investment Decisions

Chapter Two: Methods of ROI Analysis for IT

Appendix A. Case 1: Reducing the Cost of Web Site Development and Maintenance

Appendix B. Case 2: ROI for Data Integration in Health and Human Services

Appendix C. Case 3: Social ROI

Appendix D. Additional Resources
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Appendix D. Additional Resources

Operations research

Michael Trick’s Operations Research Page. http://mat.gsia.cmu.edu/ INFORMS: Home Page: Institute for Operations Research and the Management Sciences. www.informs.org/.

Operations Research Society. www.mors.org/.

MIT, Operations Research Center. http://Web.mit.edu/orc/www/.