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Return on Investment In Information Technology: A Guide for Managers

Abstract

Acknowledgments

Executive Summary

Chapter One: ROI and the Need for Smart IT Investment Decisions

Chapter Two: Methods of ROI Analysis for IT

Appendix A. Case 1: Reducing the Cost of Web Site Development and Maintenance

Appendix B. Case 2: ROI for Data Integration in Health and Human Services

Appendix C. Case 3: Social ROI

Appendix D. Additional Resources
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Appendix D. Additional Resources

Stakeholder analysis

Making Smart IT Choices. Center for Technology in Government. University at Albany-SUNY. http://www.ctg.albany.edu/resources/abstract/absmartit.html.

John M. Bryson. Strategic Planning for Public and Nonprofit Organizations, Rev. Ed. San Francisco: Jossey-Bass, 1995.