"Our town has a large number of restaurants in its community and we recently decided to revise our liquor license renewal process. Currently, eight different departments must approve the renewal of a liquor license within a 30-day period. Due to the high volume of applications, we often exceeded this time frame. By using e-mail, the process that used to take as long as a month and a half, today takes less than two weeks.

Now when a business submits a certified letter of intent to renew its liquor license, an e-mail is sent to notify each department of the restaurant's intent to renew with a request for any concerns from the departments. If there is a concern, we notify the applicant and ask them to resolve it. This streamlined internal process allows us to better serve the restaurant businesses by renewing licenses faster."

• Diane Conroy-LaCivita
• Deputy Clerk
• Town of Colonie