"E-government provides a way to improve the way we do business, both within government and with the public. One way is by e-mail - it can make internal and external communication more efficient. By using e-mail between departments, I can get information from other departments without playing `phone tag' all day.

In communicating with the public, it has helped town officials stay more connected. I get e-mail all the time from citizens and I answer them from home if I don't have enough time during the day. This allows us to be available more than just 9-5."

• Susan Grelick
• Town Supervisor
• Town of Amherst