Changing processes and introducing information technology require an ongoing commitment to training and education. Most local governments have small staffs and if only one person knows how to use a technology, then work can't be done when they leave or are out of the office. One village deputy mayor saw how excited everyone was when the village Web site was launched two years ago. But just one year later, the person who designed and maintained it left and the site was quickly out of date. To avoid further problems related to skills being in the hands of only one person, the village decided to train not only the new employee but also another staff member.