Advice from Local E-Government Pioneers
Prepare to overcome or wait out resistance
Many people don't want to change the way they do things, regardless of their position or age. Information technology can be intimidating for those who are unfamiliar with it. Recognizing this possibility and making plans to address it can help turn people around. For example, one clerk who wanted to use technology to update the town's financial system had a hard time working with the treasurer to get funds allocated for new computers and software. The treasurer was against the idea of computers and blocked attempts to fund IT projects. Given that the treasurer was near retirement, the clerk waited until the treasurer retired, then led the computerization of the whole system.