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Making a Case for Local E-Government



Local E-Government Critical Success Factors

Get the right people at the table

The decision makers, users, and managers who have a stake in the project can provide the different points of view that will ensure a system that delivers real benefits. Whether through formal group meetings or informal one-on-one conversations, getting these players involved is necessary to engender trust and to anchor the project within the organization. The up-front investment of time is well worth the effort over the long run. In one town, a board member pulled together people from his own town and from the neighboring village to set up a technology committee. This committee was able to secure money and support for the joint town/village Web site through a collaborative intergovermental planning committee. The committee went on to have other technology discussions and has used this structure to help shape all its e-government projects.