A comprehensive suite of guidelines for developing World Wide Web services is presented in Developing & Delivering Government Services on the World Wide Web: Recommended Practices for New York State published by the Center for Technology in Government. In that document, seven areas that are keys to developing a successful WWW system are presented.

This working paper contains expanded and revised tools and a method for two of the quantitative phases of this process: "Setting and Refining Service Objectives," and "Evaluating the Results." This working paper provides a more comprehensive suite of tools and decision models to help government agencies assess cost and performance factors for developing and delivering Web- based services. The Recommended Practices, containing the comprehensive suite of guidelines, should be considered an indispensable companion to this guide. It is available from the Center for Technology in Government as Internet Services Testbed Report ISG-1, September, 1996. These two documents together supply government managers with a set of planning tools and good practice guidelines for approaching the Web as a mode of service delivery.