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A Cost Performance Model for Assessing WWW Service Investments

Abstract

Acknowledgments

Executive Summary

Introduction

Setting and refining service objectives: A framework

Identification of system features and functionality

Cost assessment for developing and delivering services

Performance assessment

Combining cost and performance assessments for decision support

Sample analyses

Conclusions

Appendix A. Detailed Directions for Worksheet
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Introduction

Current versions of supportive tools

Several tools are presented in this document, including worksheets for helping estimate costs and benefits of proposed Web-based services. We plan to improve these tools based on future experience.