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A Cost Performance Model for Assessing WWW Service Investments

Abstract

Acknowledgments

Executive Summary

Introduction

Setting and refining service objectives: A framework

Identification of system features and functionality

Cost assessment for developing and delivering services

Performance assessment

Combining cost and performance assessments for decision support

Sample analyses

Conclusions

Appendix A. Detailed Directions for Worksheet
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Introduction

For whom this guide is written

We have written this guide with a particular audience in mind: the agency team responsible for designing, developing, and managing a Web service. Our approach is based on the experiences of similar teams in NYS who participated in the Internet Services Testbed project at the Center for Technology in Government during 1996. This guide reflects their experiences and includes the practical tools and techniques that were used, tested, and refined during the project.