To support a WWW-based service, a system containing a WWW server and space to store the information must be available, usually on a 24 hour a day, seven days a week basis to support a Web site. Advanced applications may require additional equipment to support email access, process forms, link to databases, perform searches, or generate customized HTML pages for individual users. These WWW hosting activities may be outsourced to a vendor, or may be implemented by connecting the agency's WWW server to the Internet. While simple informational Web pages, forms, and electronic mail can typically be outsourced, more advanced two-way applications often require development of a custom WWW server application and a dedicated host to provide that service.

Again, several roles and responsibilities are defined below. Unlike the previous category, these are typically done by different individuals. A very small organization may combine some of these roles or outsource most of them for cost effectiveness.

Line	Infrastructure Costs	Description
31	Hardware	If done in-house, additional hardware may be necessary to host the WWW service. If not accounted for elsewhere, this may include not only processors but also networking equipment such as hubs and routers. Often, to protect the agency LAN from outside intruders, this may include security hardware such as a dedicated Web server system, firewalls, and proxy servers.
32	Software	This may include database servers, WWW servers, search engines, monitoring tools, and security software. Again, this may only be necessary if the WWW service is hosted in-house.
33	Network and Internet Access	This may have already been included earlier if Internet access for the Web server is to be shared with agency users or content developers.
34	Other Vendor Services	The entire Web site may be outsourced. Even if hosted by the agency, such activities as network design, security planning, and technical support may be outsourced for cost considerations.

Line	Human Resources Costs	Description
35	Front-end Research and Technical Evaluation	There are a number of technical considerations related to providing a WWW service, particularly whether to host the site in-house or outsource it. Often the cost of performing this evaluation is significant, especially if the planned service is technically complex.
36	Start-up Process for Equipment Procurement	This should include costs of the purchasing department as well as the installation and testing of equipment if that is to be done in-house.
37	Establish and Manage Vendor Contracts	This should be included if line 33 is not-zero. It includes all costs related to managing the outsourced activities. One-time costs include the initial time to research options, select a vendor, and establish the contract. Ongoing costs include liaison with the vendor and contract administration and coordination
38	Development and Delivery of Staff Training	This includes the training of the technical support staff, and may be done internally or contracted out. This should include the cost of the training only; staff time to attend the training should be included in the staff costs below. There may be a cost even if the site is outsourced both in order to make informed decisions and in order to support a connection to the Internet to manage the information at the off-site service.
39	Staff Time in Training	This should include staff time spent in both self- help and formal training.
40	Network and Systems Administration	The workload of IT support staff will be increased if the service is hosted on the agency computer. Software will need to be installed, linkage to data connections will need to be established, security measures will have to be added, and additional backups will need to be managed.
41	Web Server Management	Someone will be required to install and maintain the operation of the WWW server, search engines, database linkages, and other Internet services
42	Operations Support	There may be an increase in workload due to such needs as backup and installation services.
43	Clerical Support	There may be increased workload if such services as printing, mail-back, and other information services are included.