Over the last several years, the emergence of social media/networking has offered a possibility of transforming
the way government agencies communicate and cooperate not only amongst themselves, but also with the public.
While the potential benefits of social media use by government agencies are considerable, the number of issues
connected with such use and the number of potential pitfalls are substantial as well.
The overall aim of this project is to provide government professionals with practical advice on policy and
regulatory issues associated with the use of social media by government agencies, offer guidance on resolving
some of the most pressing concerns identified, and offer suggestions on tools that would help agencies achieve
their organizational objectives in respect to social media effectively and efficiently.