Skip to main content
photo
 
The Case Studies

Twelve case studies tell the stories of two European, six Canadian, and four American public service projects. Each story recounts and assesses the experiences of developing and implementing a collaborative IT-enabled public service delivery system. The cases address a variety of service areas including human services, business development, employment, taxation, public access to information, and others.

New Models of Collaboration: Case Profiles


Case
 
Service focus
 
Government sponsor / Political context
 
Predominant collaboration type
 
Service type
 
Access Indiana
 
Public access to state government information and transactions
 
State of Indiana,
US
 
Public-private
 
Public access to multiple services and/or information sources
 
Ambassadeur
 
Citizen Internet exposure & training program in rural areas
 
Province of Quebec, Canada
 
Public-nonprofit
 
Public access to a single service type
 
Bremen Online Services
 
Public access to city information and transactions
 
City of Bremen, Germany
 
Public-private
 
Public access to multiple services and/or information sources
 
Quebec Cadastre
 
Real property tax mapping
 
Province of Quebec, Canada
 
Public-private
 
Support for governmental operations
 
FirstGov.gov
 
Public access to federal government information
 
Federal government, US
 
Public-private
 
Public access to multiple services and/or information sources
 
Hotjob.be
 
Job offers portal
 
National government, Belgium
 
Public-private
 
Public access to a single service type
 
Internal Revenue Service (IRS) e-file
 
Filing of personal income tax returns
 
Federal government,
US
 
Public-private
 
Public access to a single service type
 
NYS Geographic Information System Coordination Program
 
Data sharing and development of data analysis expertise
 
State of New York,
US
 
Public-public
 
Support for governmental operations
 
OneStop Business Registration
 
Unique kiosk allowing electronic filling of all forms required to open a new business
 
Province of British Columbia
Canada
 
Public-nonprofit
 
Public access to a single service type
 
Ontario Business Connect
 
Unique kiosk of government services to businesses
 
Province of Ontario,
Canada
 
Public-private
 
Public access to a single service type
 
Partners in Change
 
IT system to manage welfare benefits delivery
 
Province of New Brunswick,
Canada
 
Public-private
 
Support for governmental operations
 
Service Canada
 
Online government information to citizens
 
Federal government,
Canada
 
Public-public
 
Public access to multiple services and/or information sources