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Acknowledgments

We are indebted to many folks within NYS Office of Children and Family Services (OCFS) and NYC’s Administration for Children’s Services (ACS) who have dedicated time and resources to learning how mobile technologies impact child protective services (CPS) work. Of those who worked directly with us: William E Travis Jr., OCFS Deputy Commissioner and Chief Information Officer, Jack Nabozny, Operations & Field Support Manager, David Kislowski, Supervisor Network Access Deployment Administration, Dane Sprague, Business Analyst Rochester Regional Office, Dennis Watrous, IT Coordinator, Willie Maye Jr. LMSW, Director of Administrative Services, Earl Thomas, Operations & Field Support Supervisor NYC Regional Office, and Paul Nance, Strategic Planning and Policy Development Bureau of Management Information.

In addition, we very much appreciate the time that caseworkers and supervisors took to talk with us about how technology has impacted their work. Their insights and expertise are the foundation of this report.