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Barriers to developing and delivering Web-based services

The CTG project team worked with the agencies throughout the project to identify the barriers they encountered and record the lessons they learned as Web service developers. Time was set aside in each workshop to discuss these issues. The agency teams also participated in a brainstorming session to identify and classify the barriers they encountered in their work. These items became the basis for a survey distributed to each participant and an interview with each agency team. The survey and interview results provided insight into the barriers the participants found most significant. This section discusses their assessment of these management, technology, and policy barriers.