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Assessing Mobile Technologies in Child Protective Services: A Demonstration Project

Abstract

Acknowledgments

Executive Summary

Introduction

District Environment and Conditions

Findings

Recommendations

Appendix A: Device Specifications

Appendix B: District Technology, Connectivity, and Participation During Pilot Period

Appendix C: Data Collection Methodology, Tools, Counts and Response Rates

Appendix D: Summary of District Teleconferences

Appendix E: Changes in Case Load From Pre-Pilot to During Pilot Periods by District

Appendix F: Description of Coding for Overtime and Technology Conditions

Appendix G: The Center for Technology in Government (CTG)

District Profiles

Abstract
Assessing Mobile Technologies in Child Protective Services: A Demonstration Project in 23 New York State Local Departments of Social Services
Thu, 13 Mar 2008
Meghan E. Cook, Anthony M. Cresswell, Natalie Helbig, Fawzi H. Mulki, Bahadir K. Akcam , and Jana L. Hrdinová
 
NYS's Office of Children and Family Services (OCFS) and the Center for Technology in Government (CTG) partnered to learn more about the impact of mobile technology use in child protective services (CPS) in New York State. In the Demonstration Project in 23 Local Social Service Districts, 450 laptops and tablets were deployed to CPS caseworkers in 23 NYS Local Social Services Districts. CTG conducted the independent assessment where the evaluation focused on mobility, productivity, and satisfaction as well as addressed environmental factors in statewide IT deployment. The summary report looks at high level impacts across all districts and the profiles detail findings from each individual district.
The individual district profiles can be selected below: