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Chapter 2: Factors that Shape the Laptop Experience

Successfully introducing new technology into a workplace requires extensive planning, coordination, and buy-in. Added complexity comes from the presence of multiple organizations developing policy and providing technical services. The result is a myriad of interdependent factors ultimately affecting the overall results. Such is the case with this pilot test.

The large number of participants involved in coordinating and implementing mobile technology in child protective service work make it very difficult to pinpoint any one factor or even one entity that shapes the entire laptop experience. Thus, the major results of the assessment, in terms of mobility, productivity, and user satisfaction, cannot be attributed to any single cause, but are the result of a mixture of user, organizational, technology, policy, and managerial factors.

This combination of factors is represented in Figure 3, which shows the complexity of the CPS environment and the influencing factors on the overall caseworker laptop experience.

Figure 3 – Influencing Entities and Factors on the Overall Laptop Experience

Figure 3 – Influencing Entities and Factors on the Overall Laptop Experience