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There were four streams of data collection throughout this project. Online surveys of pilot participants and data from the central OCFS CONNECTIONS database provided quantitative data that were used to assess questions concerning productivity, satisfaction, and timeliness, along with patterns and locations of use of the mobile device. This data was supplemented by qualitative data gathered via workshops with CPS workers in both participating boroughs and telephone interviews with CPS supervisors and managers. Each method is described in greater detail below.