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Assessing Mobile Technologies in Child Protective Services

Abstract

Executive Summary

Introduction and Methods

Overall Assessment Results

District Pilot Programs

Overall Deployment and Security Considerations

Overall Recommendations

Appendix A: About the Center for Technology in Government

Appendix B: Current Practice Research

APPENDIX C: List of Survey Categories

Appendix D: Sample Surveys

Abstract
Assessing Mobile Technologies in Child Protective Services
Tue, 02 Jan 2007
Anthony M. Cresswell, Meghan E. Cook, Natalie Helbig, Jana L. Hrdinová, J. Ramon Gil-Garcia, Fawzi H. Mulki, Bahadir K. Akcam , and Donna S. Canestraro
 
This assessment report was prepared by the Center for Technology in Government (CTG) under a contract with the NYS Office of Children and Family Services (OCFS). The purpose of the work was to assess the performance of mobile technology deployed in a pilot test program with child protective service (CPS) workers. The mobile technologies were deployed to a sample of CPS workers for use in their field work and reporting responsibilities. The pilot was conducted in three Local Departments of Social Services (Local Districts): the New York City Administration for Children’s Services (NYC/ACS), Westchester County Department of Social Services, Family and Children's Services, and Monroe County Department of Human Services, Child and Family Services Division. OCFS engaged the Center for Technology in Government to conduct this assessment and provide a report to the Commissioner of OCFS to assist in decision making and planning for possible further deployment of these technologies.