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Dec 2013
Since its establishment as part of the University at Albany, State University of New York in 1993, the Center for Technology in Government has generated significant contributions to the field of government information technology, or what has been recently called digital government. After two decades, CTG is an internationally recognized research center, identified around the world for its expertise in information strategy and management in the public sector.

Dec 2013
Twenty years ago CTG opened its doors as an applied research center at the University at Albany. We were charged by then New York Governor Mario Cuomo to “pursue new ways of applying technologies directly to the practical problems of information management and service delivery in the public sector.” In 1993, there were no government agency websites, no mobile devices, no social media, and no cloud; the potential of information and technology as tools for service delivery and as a means to change the relationship between citizens and their government was just beginning to be realized. Just one year later when the White House launched its first Web page we knew the world had changed in a way that would make the work of CTG even more critical to New York State and to governments around the world.

Dec 2013
For the last 20 years, CTG has had the good fortune to work with and learn from hundreds of government practitioners. This opportunity has also extended to students in the classrooms of the University at Albany. Every year for the last 12 years as part of the nationally ranked program (ranked 3rd by US News and World Reports) in Government Information Strategy and Management, offered by the Public Administration and Policy Department, Rockefeller College of Public Affairs and Policy, Theresa Pardo has taught Building a Case for IT in the Public Sector.

Dec 2013
As part of our 20th anniversary celebration, we have created an infographic showing the impact of our work. Over the past 20 years, we’ve completed 75 projects, have on our staff five of the top ten scholars in the global digital government research community, seen our work cited 9,000 times, and we’ve received 26 awards and produced 465 publications. These numbers matter certainly, but at the root of this record is the extensive global network of colleagues who have partnered with us on our founding principle—that for government to effectively use technology to transform public service delivery and citizen interaction with government, we must focus on how technology, policy, and management interact.

Dec 2013
One of the most satisfying legacies of CTG’s first 20 years is our network of government and industry partners, researchers, and graduate students; they are an integral part of CTG’s story. The numbers matter certainly, but at the root of this record is the extensive global network of colleagues who have partnered with us on our founding principle—that for government to effectively use technology to transform public service delivery and citizen interaction with government, we must focus on how technology, policy, and management interact.

Dec 2013
Throughout the 20 year history of CTG, we have emphasized how the societal context and institutional character of government interact with information and communication technologies to shape the capabilities and influence the performance of the public sector. In the spirit of our knowledge sharing philosophy and in celebration of our 20th anniversary, we offer these few timeless lessons to innovators everywhere who want information and technology to work better for government and service society.

Dec 2013
One of the most satisfying legacies of CTG’s first 20 years is our network of government and industry partners, researchers, and graduate students; they are an integral part of CTG’s story. We are honored that so many have taken the time to share with us best wishes and why CTG has been important to them. We look forward to many more years working with our existing partners and forging new partnerships in new endeavors.






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