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Type of Services Offered

Support for governmental operations
Finally, the third category of e-gov initiative involves the support of critical government operations. The projects undertaken are aimed at facilitating internal management and sharing of information to improve administration of service delivery. For example, the Partners in Change project involved the implementation of a case management system to help government employees deliver welfare benefits more efficiently. The Cadastre Reengineering project involved the use of data bases and Geographic Information Systems (GIS) applications to improve operations related to real property ownership and taxation. The New York State (NYS) GIS Coordination Program focuses on sharing of spatial data and analytical expertise throughout state and local government agencies.

Case
 
Service Type
 
Public access to a single service type
 
Citizen Internet exposure & training program in rural areas
 
 
Job offers portal
 
 
Filing of personal income tax returns
 
 
Unique kiosk allowing electronic filling of all forms required to open a new business
 
 
Unique kiosk of government services to businesses
 
Public access to multiple services and/or information sources
 
Public access to state government information and transactions
 
 
Public access to city information and transactions
 
 
Public access to federal government information
 
 
Online government information to citizens
 
Support for governmental operations
 
Real property tax mapping
 
 
Data sharing and development of data analysis expertise
 
 
IT system to manage welfare benefits delivery