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The Project

The project is managed by government and small business agents of the now defunct Ministry of Small Business, Tourism and Culture. The manager responsible for Electronic Service Delivery in the Small Business Branch is the person in charge and project's main entrepreneur. Interview subjects agreed that the project owes a great deal to the entrepreneurial spirit of the manager and his staff. They further agree that what makes the project remarkable is its particularly sound management.

An incremental approach was adopted for this project launched in British Columbia. Project staff tried to deal with problems one at a time as they cropped up, and to add as many products as partners. This phased approach should enable the introduction of other services in addition to the current registration services. To make British Columbia's economy competitive, the project attempted to transform government's treatment of business from red tape to a red carpet. This innovative project is definitely an example of the public administration of tomorrow.