Understanding the Complexity of E-Government: Multi-method Approaches to Social Phenomena
Pardo, T. A. and Gil-Garcia, J. R.
Paper presented at the 66th Annual Conference of the American Society for Public Administration, Milwaukee, WI, Mon, 07 Oct 2005, Eleven pages
This paper contributes to the ongoing debate about multi-method approaches to studying social phenomena; in this contribution e-government is the social phenomenon of interest. A set of advantages and challenges to multi-method approaches are introduced and then used to frame a case analysis. Two case studies involving multi-method approaches to e-government research are presented to illustrate strategies for responding to implementation challenges in both large-scale and small-scale projects. The case discussion provides new insight into how the challenges to multi-method approaches can be managed.