Assessing the Value of Investments in Government Interoperability
Anthony M. Cresswell, Djoko Sigit Sayogo, and Lorenzo Madrid
In Pallab Saha (Ed.), Enterprise Architecture for Connected E-Government: Practices and Innovations.
. Sun, 01 Jan 2012.
Government investments in enhancing the interoperability of ICT systems have the potential to
improve services and help governments respond to the diverse and often incompatible needs and
interests of individual citizens, organizations, and society at large. These diverse needs and
interests encompass a broad range of value propositions and demands that can seldom be met by
single programs or assessed by simple metrics. The diversity of stakeholder needs and the
complexity inherent in interoperable systems for connected government require an architecture
that is up to the task. Such an architecture must include the reference models and components
that can accommodate and integrate large portfoliosof applications and support multiple kinds
of performance assessments. The value propositions that underlie the architecture’s performance
assessment or reference model are fundamental. The propositions must be broad enough to span
the full scope of the government program’s goals, asubstantial challenge. In recognition of that
challenge, this chapter puts forward two perspectives for assessing the value of interoperable
ICT investments, incorporating outcomes beyond financial metrics. The first is the network value
approach to assessment of investments in interoperable ICT systems for government. The second
is the public value framework developed by the Center for Technology in Government, which
expands on the network value approach to include a broader range of public value outcomes.
These approaches are illustrated in two case studies: the I-Choose project designed to produce
interoperable government and private sector data about a specific agricultural market and the
government of Colombia’s interoperability efforts with expanded metrics based on the expansion
of interoperability networks.
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