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2002 Annual Report

Practical tools assist e-government work

Practical tools assist e-government work

One of the promises of e-government is a reinvented government. This vision includes improved access for citizens, more responsive service, increased efficiency, and greater effectiveness.

But building e-government is not simple or easy. It is a complex and costly design and construction effort that challenges existing skills and demands policy, management, and technology tools for planning, design, implementation, and evaluation.

In response to government managers' needs for such tools, CTG's "E-Government: Creating Tools of the Trade" program has created a series of practical resources to assist in the design and implementation of e-government. Chosen by the pioneers in New York's e-government work, these tools provide practical advice for public managers facing a wide variety of e-government challenges.

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