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Publications & Results
Online Resources (1)
Online Resource
Thu, 01 Jan 2004
Reports (2)
New Models of Collaboration: An Overview Cover
Governments around the world are experimenting with public service delivery systems that rely on cross-boundary collaboration among government agencies or between government and the private and non-profit sectors. This Overview summarizes a more complete guide that presents the success factors and case studies for 12 collaborations from around the globe.

CTG's "New Models of Collaboration for Public Service Delivery" research project is still in its early stages, but the research team has already conducted a preliminary review focusing on the status of knowledge regarding alternative public service delivery methods.

This white paper summarizes the findings of this first step. It should be viewed as a starting point rather than a conclusion. It contains four sections: a brief history, an inventory of trends, a definition of collaboration, and a conceptual research model.

Journal Articles and Conference Papers (2)
Journal Article Cover
Ophelia Eglene and Sharon S. Dawes
Administration & Society, Vol. 38, No. 5, Wed, 01 Nov 2006, pp 596-622 >Download PDF
Cross-cultural management research is a valuable but complex and error-prone endeavor. The main challenges the authors encountered in conducting a multinational research project included nonequivalence of key concepts, cultural stereotypes, assumptions of universality, and difficulties in comparative analysis. The authors identified crucial questions that need to be asked at each stage of the research for it to be both reliable and valid. These questions address such pitfalls as the importance of focusing on culture as an independent variable, the cultural dynamics of the research team, and the importance of translation and of finding culturally equivalent definitions of key concepts.

Sharon S. Dawes and Lise Prefontaine
Communications of the ACM, Volume 46, Number 1, Wed, 01 Jan 2003, pp 40-42 >Download PDF
In the last decade, countries all over the globe have sought to deliver public services through new working relationships among governments and private and nonprofit organizations. The defining characteristic of these collaborations is the voluntary combination of separate organizations into a coherent service delivery system supported by advanced IT.

This article presents a summary of an international research project that is studying eleven of these collaborations.

Public Events

International Colloquium: Public-Private Partnership: For Improved Government performance

October 24-25, 2002
Quebec, QC, Canada

Round tables, plenary sessions and workshops presented actual cases that addressed numerous questions raised by the implementation of public/private partnerships:

  • How well do public/private partnerships promote better government performance?
  • What are the issues and challenges faced by public/private partnership managers?
  • What types of partnerships have been developed to date and how have they progressed over the course of the project?
  • What are the conditions for success (double leadership, transparency, etc.)?
  • What kinds of traps should be avoided (pseudo-partnerships, ultra strict terms and conditions, etc.)?
  • What kinds of problems can be solved by public/private partnerships?
  • And what can be said about political accountability, quality of services, organizational culture shock and performance indicators?