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NYS IT Workforce Skills Assessment Project

Summary

Publications & Results

Press Releases & News Stories

Partners

Funding Sources

Scope of Work

Contact Information

Summary
The goal of the workforce skills assessment was to gather information to help the state better meet the training and development needs of its IT professionals, and to identify future needs for IT skills. The project included design, administration, and analysis of two voluntary on-line surveys. The first was directed to IT employees in New York State and the second to chief information officers (CIOs) in state agencies. The two surveys together identified current skill levels as well as the future skills and training needed to meet the state's technology objectives.

The project was sponsored by the New York State Chief Information Officer (CIO) Council's Human Resource Committee in partnership with the Governor's Office of Employee Relations (GOER), and the Office for Technology (OFT). It was supported by the Public Employees Federation (PEF) and the Civil Service Employee Association (CSEA), the two major unions that represent IT employees.

CTG was responsible for project management, survey design and administration, and data analysis and reporting.

The project results included a statewide survey report prepared by CTG and a set of policy and action recommendations prepared by the NYS CIO Council HR Committee.

Publications & Results
Reports and Working Papers (1)
New York State Information Technology Workforce Skills Assessment Statewide Survey Results book cover
New York State Information Technology Workforce Skills Assessment Statewide Survey Results
Tue, 12 Dec 2006 >Download PDF
Information technology (IT) workforce issues have been a concern in New York State since the 1980s and were designated high priority areas in the 2004 and 2005 New York State Enterprise Information Technology Strategic Plans. As a result, in early 2005, the CIO Council HR Committee organized a partnership of state agencies, labor unions, and the Center for Technology in Government (CTG) to help design and administer two surveys. This report provides the key findings of the IT workforce skills assessment surveys administered during March and April 2006; involving nearly 5,000 IT professionals employed in state agencies, authorities, and boards.

Summary of results

The goal of this assessment was to gather information to help New York State better meet the training and development needs of its IT professionals, and to identify future needs for IT skills. As a result, the State CIO Council Human Resources Committee and its subgroups generated recommendations for next steps and action plans to enhance professional development and skill proficiency for the entire IT workforce.

Method

The project included two voluntary online surveys. The first was directed to IT employees and the second to Chief Information Officers (CIOs) in state agencies. The two surveys together produced a comprehensive statewide report [link to statewide report] that includes a current profile of self-reported demographics, skill proficiencies, and training needs of the current state IT workforce, as well as a comprehensive set of agency level IT forecasts for the next three years.

Workforce profile

The demographic data collected through the surveys highlight areas of strength in the NYS workforce, as well as some concerns with respect to future workforce development.

Current skill proficiencies

The skill proficiency data is based on self-assessments by New York State IT employees. They reported their personal level of proficiency on 126 skills associated with IT work in state government.

Training demand

In addition to reporting their personal levels of proficiency, employees also indicated their need for training in each skill.

Competency areas

Broad competency areas were constructed to organize the full set of 126 skills into logical clusters. Collectively, these competency areas encompass the entire IT function of state government.

Three-year IT forecasts

CIOs assigned a forecast to each of the 126 skills for three years into the future.

Gap analysis

The data from both surveys was combined with information from the state’s strategic statement of enterprise architecture principles in order to triangulate on the greatest differences between needed skills and existing proficiency.

Preference in Training Methods

Both employees and CIOs prefer off-site classroom programs. According to employee comments, many approaches (and combinations of approaches) to improving skills proficiency are possible and desirable. These include on- and off-site classes, mentoring, reference books, e-learning, and hands-on practice.

Public Events

Presentation to the Multi-Agency Technology Resource and Information Exchange (MATRIX) - The NYS Forum

http://www.nysforum.org/pastseminars/skillsassesssurvey-2-16-06/

Government Technology Conference (GTC) East 2006

September 28, 2006

NYS IT Workforce Skills Assessment Survey Results Session – The NYS Forum

December 12, 2006

Press Releases & News Stories

Presentations and News Stories

Staying in Touch
StateTech
April 4, 2007

IT Workforce Assessment Conducted for New York State Government
Government Technology Magazine
December 12, 2006

NYS IT Workforce Skills Assessment Survey Results Session
NYS Forum
December 12, 2006

New York State IT Workforce Skills Survey Results Presented
The New York State Enterprise, Volume IV Number 5
October 2006

2006 Best of New York Winners Announced
Government Technology Magazine
June 20, 2006

NYS Offers High Caliber IT Training
Open Forum (The New York State Forum), Vol. 19, No. 5
April 2006

New York to Assess State IT Workforce Skills, Needs
Government Technology Magazine
March 18, 2006

New York State IT Workforce Survey Seeks to Find the Talent Behind the Technology
Open Forum (The New York State Forum), Vol. 19, No. 4
February 2006


Partners
Government Partners

Funding Sources
The project was funded in part by the Governor's Office of Employee Relations.

Original Scope of Work
The employee survey, conducted during March and April 2006, covered nearly 5000 IT professionals employed by about 60 state agencies, authorities, and boards. The CIO survey occurred during the same time period. The surveys addressed 11 groups of skills ranging from programming to system design and development, to IT management, to general administration. The employee survey asked respondents to indicate their current proficiency in specific skills within each group, as well as their need for training in these skills. The CIO survey asked agency IT leaders for their expectations about the need for the same skills three years into the future. Both surveys were based on a similar effort conducted by the federal government.

Survey analysis included current skills profiles as well as future need profiles, and a gap analysis explored the differences between them.

The project results are being used to: Products included statewide reports and presentations as well as agency-level analyses.

Contact Information
Center for Technology in Government
University at Albany, SUNY
187 Wolf Road, Suite 301
Albany, NY 12205
(518) 442-3892 (phone)
(518) 442-3886 (fax)
Natalie Helbig
Project Manager
518-442-4813