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New Models of Collaboration for Delivering Government Services

Summary

Publications & Results

Press Releases & News Stories

Partners

Funding Sources

Scope of Work

Related Web Sites

Contact Information

Summary
The search for more effective methods of delivering public services began in the early 1980s in most industrialized countries. Overall, the trend has been toward reducing the role of the government in public service delivery in certain sectors of activities and encouraging the private or nonprofit sector to play a more important role. In the last decade, both industrialized and developing countries started to seek out new models of collaboration involving multi-government networks or public-private partnerships, often involving innovative use of information technology.

The objective of this research project is to enhance our understanding of multi-organizational collaborations engaged in the delivery of government services to citizens and businesses. The concept of "collaboration" here is a broad one. It includes not only public-private partnerships, but also encompasses situations involving multiple government organizations, and government working with nonprofit organizations. The defining characteristic of these endeavors is the voluntary combination of separate organizations into a coherent service delivery system supported by advanced information technologies. The rapid evolution of these technologies has created important new opportunities for governments to redesign services through creative relationships with other organizations. This research seeks to document and analyze how these collaborations develop and perform in different nations around the world.

The Center for Technology in Government and the Centre Francophone d'Informatisation des Organisations (CEFRIO) in Quebec are the major research partners in this project. It involves comparative analyses of successful collaborations in North America and Europe through case studies developed by an international network of field researchers. The study is designed to identify critical barriers, enablers, and results associated with the technologies, processes, and relationships employed across a variety of collaboration models.

Publications & Results
Online Resources (1)
Online Resource
New Models of Collaboration for Delivering Government Services: A Guide for Managers
Thu, 01 Jan 2004
Governments around the world are experimenting with public service delivery systems that rely on cross-boundary collaboration among government agencies or between government and the private and non-profit sectors.This guide focuses on the key elements of these new working arrangements of particular importance to the people who will design and manage them.

Reports and Working Papers (2)
New Models of Collaboration: An Overview Cover
New Models of Collaboration: An Overview
Fri, 01 Oct 2004 >Download PDF
Governments around the world are experimenting with public service delivery systems that rely on cross-boundary collaboration among government agencies or between government and the private and non-profit sectors. This Overview summarizes a more complete guide that presents the success factors and case studies for 12 collaborations from around the globe.

New Models of Collaboration for Public Service delivery
Sat, 01 Apr 2000 >Download PDF
Collaborative partnerships in the public sector are helping to pave the way for new innovations in information and service delivery. This white paper summarizes the findings of a preliminary review of collaborative public sector service delivery methods.

Journal Articles and Conference Papers (2)
Journal Article Cover
Challenges And Strategies for Conducting International Public Management Research
Wed, 01 Nov 2006 >Download PDF
Cross-cultural management research is a valuable but complex and error-prone endeavor. The main challenges the authors encountered in conducting a multinational research project included nonequivalence of key concepts, cultural stereotypes, assumptions of universality, and difficulties in comparative analysis. The authors identified crucial questions that need to be asked at each stage of the research for it to be both reliable and valid. These questions address such pitfalls as the importance of focusing on culture as an independent variable, the cultural dynamics of the research team, and the importance of translation and of finding culturally equivalent definitions of key concepts.

Understanding New Models of Collaboration for Delivering Government Services
Wed, 01 Jan 2003 >Download PDF
More and more government agencies are creating collaborative relationships to improve services they provide. This article presents a summary of an international research project that is studying eleven collaborative partnerships developed to deliver government information.

Public Events

International Colloquium: Public-Private Partnership: For Improved Government performance

Press Releases & News Stories
Press Releases

CTG Briefing Highlights Success Factors for Government Collaborations
Fri, 28 Jan 2005

CTG Guide Outlines Key Success Factors for Government Collaborations
Mon, 02 Feb 2004

Center for Technology in Government Launches First International Project: Grant from National Science Foundation Funds Collaboration with Canadian Group
Tue, 23 May 2000

News Stories

Culture Clash - Finding New Models for Collaboration
Dg.o Online News
October 2002


Partners

Academic Partners

International Partners

Center for Technology in Government


Funding Sources
The US portion of this project was funded in part by the National Foundation's Digital Government Program through grant number EIA-99832.

Original Scope of Work
The three-year project addresses the following questions:


The project is carried out by an international network of field researchers in Canada, the US, and Europe who prepared case studies of apparently successful collaborations in their countries. A comparative analysis allows cross-cultural comparisons and identification of critical barriers, enablers, and results associated with the technologies, processes, and relationships employed in each case. The final step is the preparation and active dissemination of scholarly articles and practitioner-oriented guidelines.

The American cases include the New York State Geographic Information System Coordination Program, Access Indiana, Firstgov.gov, and the Internal Revenue Service e-File program. Nine Canadian and three European cases include collaborations associated with job services, tourism, insurance, business development, and other topics.

The study includes the preparation of separate cases, plus cross-case analysis, a practitioner-oriented management guide, the preparation of scholarly articles, and an international colloquium.

Related Web Sites

The Intergovernmental Solutions Program

http://www.albany.edu/igsp/
A partnership between the University at Albany's Rockefeller College of Public Affairs & Policy and New York State to develop a professional learning community focused on intergovernmental effectiveness. Program goals are to capture and share knowledge about how successful intergovernmental work occurs.

National Science Foundation, Digital Government Program

http://www.nsf.gov/pubs/2002/nsf02156/nsf02156.htm
The digital government program at NSF funded this project and many others concerned with the effective use of information technology in the public sector.

Dg.o

http://www.digitalgovernment.org/ [ Dead Link ]
This is the virtual home of the NSF Digital Government Research program, operated on behalf of NSF and digital government grantees by the Digital Government Research Center at the University of Southern California.

Contact Information
Center for Technology in Government
University at Albany, SUNY
187 Wolf Road, Suite 301
Albany, NY 12205
(518) 442-3892 (phone)
(518) 442-3886 (fax)
Theresa Pardo
Project Manager
(518) 442-3892