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E-Government: Creating Tools of the Trade

Summary

Publications & Results

Press Releases & News Stories

Partners

Funding Sources

Scope of Work

Related Web Sites

Contact Information

Summary
One of the key promises of e-government is a reinvented government. The vision includes improved access for citizens, increased efficiency, lower costs, and greater effectiveness. While many governments have already implemented electronic service initiatives, the bulk of the work is still to come.

E-Government: Creating Tools of the Trade is designed to support e-government work at all levels of government by offering practical advice, successful models, and well-grounded guides. The focus of this project is centered on the many aspects of "how" to design, build, and evaluate e-government initiatives.

The project work began with an extensive environmental scan that served as the foundation for an E-Government Roundtable for government managers in New York State. The tools produced are in response to the expressed needs of those professionals engaged in e-government work.

Publications & Results
Practical Guides (2)
Untangle the Web book cover
Untangle the Web: Delivering Municipal Services Through the Internet
Tue, 01 Dec 2002 >Download PDF
The Web offers people and organizations a new way to interact and communicate. This report provides a framework for helping local governments achieve the benefits of the Web without being overcome by its complexity.

Making a Case for Local E-Government
Mon, 01 Jul 2002 >Download PDF
Local and county governments are exploring the best ways to implement e-government. This report details the strategies, funding, barriers, and benefits brought to bear by several New York State local e-government pioneering initiatives, with insight and advice for their colleagues.

Online Resources (1)
Online Resource Cover
e-Gov FirstStop
Tue, 01 Apr 2002
The Internet offers an overwhelming amount of information about e-government. This new Web resource provides the top quality material by providing a carefully selected collection of e-government resources including executive-level briefings, research and best practice reports, case studies, and Web sites. Please note that e-Gov FirstStop was developed as a prototype resource and was operational from April through September of 2002. It has not been updated since September of 2002 and will not be updated in the future.

Reports and Working Papers (6)
Report cover
Workshop Report: Exploring the integration of data-intensive analytical skills in public affairs education
Mon, 04 Aug 2014 >Download PDF
While much is being said and written about big data and data science, much less attention has been given to the skills required of the current and next generation of public managers, policy analysts, and informed citizens who are expected to use new data resources and tools effectively. To begin to address this gap, on May 9, 2014, the Center for Technology in Government at the University at Albany hosted a one-day National Science Foundation (NSF) workshop (Grant # 054069) to explore the integration of data-intensive analytical skills in public affairs education. The event represented the convergence of two streams of activity in the United States and Europe on the topics of policy informatics and policy modeling developed over the past several years. This report highlights the opportunities, challenges, and next steps that emerged from the day.

Creating and Maintaining Proper Systems for Electronic Record Keeping
Sun, 01 Dec 2002 >Download PDF
E-Government is changing the way government conducts business and captures records created during that business. This paper provides a framework for developing new e-government systems that foster electronic records management.

XML: A New Web Site Architecture
Sat, 01 Sep 2002 >Download PDF
As Web sites have grown in size, complexity, and prominence, site management has become a growing concern for Webmasters, system administrators, and organizations as a whole. This paper discusses how XML technology simplifies the entire site management process.

The Future of E-Government
Mon, 01 Jun 2002 >Download PDF
This paper is based on testimony presented to the New York City Council on a sustainable definition and model of electronic government.

Information Access in an Electronic World: A policy panel summary transcript
Wed, 01 Mar 2002 >Download PDF
Policies about online government information were a focus of attention following September 11th. This document provides a thought-provoking examination of how information policy issues were reassessed in response to those events.

What Citizens Want from E-Government
Sun, 01 Oct 2000 >Download PDF
Governments in the US are using a variety of methods to find out what citizens want from electronic government services. This report presents those methods, and weighs the pros and cons of each of them.

Journal Articles and Conference Papers (5)
Journal Article Cover
Understanding the Value and Limits of Government Information in Policy Informatics: A Preliminary Exploration
June 4-7, 2012 >Download PDF
Policy informatics is an emergent area of study that explores how information and communication technology can support policy making and governance. Policy informatics recognizes that more kinds, sources and volumes of information, coupled with evolving analytical and computational tools, present important opportunities to address increasingly complex social, political, and management problems. However, while new types and sources of information hold much promise for policy analysis, the specific characteristics of any particular government information resource strongly influences its fitness and usability for analytical purposes. We therefore contend thatinformation itself should be a critical research topic in policy informatics. This poster presentation shows how different aspects of information conceptualization, management, quality, and use can affect its “fitness” for policy analysis.

Understanding the Value and Limits of Government Information in Policy Informatics: A Preliminary Exploration
June 4-7, 2012 >Download PDF
Policy informatics is an emergent area of study that explores how information and communication technology can support policy making and governance. Policy informatics recognizes that more kinds, sources and volumes of information, coupled with evolving analytical and computational tools, present important opportunities to address increasingly complex social, political, and management problems. However, while new types and sources of information hold much promise for policy analysis, the specific characteristics of any particular government information resource strongly influences its fitness and usability for analytical purposes. We therefore contend thatinformation itself should be a critical research topic in policy informatics. This poster presentation shows how different aspects of information conceptualization, management, quality, and use can affect its “fitness” for policy analysis.

Designing electronic government information access programs: a holistic approach
Mon, 13 Dec 2003 >Download PDF
That electronic government information repositories are growing in number, use, and diversity is one manifestation of the emergence of e-government. These information-centered programs both shape and respond to user demand for electronic government information as computer-mediated user access has displaced traditional staff-mediated access. These programs are no longer concentrated in statistical agencies but increasingly are offered by a wide array of mission-driven operating agencies to complement their other services. This study identified the design dimensions of electronic information access programs by examining mature existing programs. These dimensions address users, uses, organizational capabilities, data characteristics, and technology. The study then explored the application and interdependence of these dimensions in three efforts to design and develop new access programs. The study produced an empirically based, testable model of observable dimensions that shape the cost, complexity, and potential performance of these programs. In addition, the article offers government managers some insight into the practical implications they will face in designing and operating electronic information access programs.

Electronic Government: A Vision of the Future that is Already Here
Sun, 01 Dec 2002 >Download PDF
Though they may be going unnoticed, e-government initiatives are changing the way that the public sector works. This article introduces a four-faceted vision of e-government and describes some of the ways that it is already changing government.

Realizing the Promise of Digital Government
Sun, 01 Oct 2000 >Download PDF
Many of us have already experienced the potential of the Web to change our relationships with other individuals, businesses, and now government. This article discusses the transformation needed before we can realize the promises of electronic government.

Lessons Learned

E-Government: Creating Tools of the Trade

Boiled down to its essence, electronic government promises to make connections. Citizen to government. Government to business. Local to state. State to federal. Agency to agency. The possible connections and their implications are practically limitless.

Public Events

A Report from the E-Government Roundtable Center for Technology in Government, April 2001

How do you build a "government without walls?" Technology can help--but not without vision, skill, and an array of other tools and resources designed for a new way of working.

Press Releases & News Stories
Press Releases

Center for Technology in Government Publishes Guide for Analyzing IT Investments
Mon, 22 Nov 2004

Center for Technology in Government Report Details Local e-Government Benefits and Barriers
Fri, 13 Sep 2002

e-Gov FirstStop Launched by CTG: Web-based e-Government Resource a Knowledge-Sharing Partnership
Thu, 23 May 2002

Center for Technology in Government Releases First E-Government Tool: New Guidebook Helps Local Governments Develop Web-Based Services for Citizens
Wed, 20 Jun 2001

Center for Technology in Government Developing Electronic Government Tools: Series of Tools to Help Governments Build Electronic Services and Programs
Thu, 31 May 2001

NYS Officials Examine Challenges of E-Government: Center for Technology in Government to Develop Helpful Tools for Practitioners
Thu, 22 Mar 2001

News Stories

E-gov vs digital gov: What's the difference?
Times Union
October 03, 2017

Municipalities vary widely in type of documents they post on the Web
Rochester Democrat and Chronicle
March 15, 2009

New guidebook helps launch and maintain local government Websites
National Electronic Commerce Coordinating Council
June 28, 2001

Booklet offers municipalities Web advice
Capital District Business Review
June 20, 2001

E-gov resources on the way
Federal Computer Week
June 8, 2001

Technology center developing e-gov tools
Capital District Business Review
June 4, 2001

E-gov't concerned about retaining workers
Capital District Business Review
March 22, 2001


Partners
The E-Government: Tools of the Trade project was based on the insight and input of a legion of e-government practitioners including representatives of 50-plus local governments, more than a dozen state agencies, valued academic and corporate partners, and numerous other university and government colleagues. CTG gratefully acknowledges their participation and contributions to the realization of these e-government tools. A complete listing of these partners is provided in each of the individual "tools" publications.

Academic Partners

Center for Technology in Government


Funding Sources
This project was funded by a portion of CTG's New York State budget allocation.

Original Scope of Work
Every construction job needs the right tools. Building an e-government demands policy, management, and technology tools for planning, design, implementation, and evaluation.

E-Government: Creating Tools of the Trade will produce practical resources to help design and implement e-government. This project responded to the expressed needs of government managers who are engaged in this work.

They asked for guidelines and frameworks that address e-government planning, design, and implementation. They also wanted resources that encourage and enable e-government knowledge sharing, executive level briefings, technology awareness sessions, research and best practice reports, and case studies in collaboration.

How this work will benefit the business of government

One of the key promises of e-government is a reinvented government. The vision includes improved access for citizens, increased efficiency, lower costs, and greater effectiveness. While many governments have already implemented electronic service initiatives, the bulk of the work is still to come. "Creating Tools of the Trade" is designed to support that work at all levels of government by offering practical advice, successful models, and well-grounded guides. Our focus will be centered on the many aspects of "how" to design, build, and evaluate e-government initiatives.

The tools

CTG is working with state and local agencies, as well as corporate and academic partners, to produce the following tools of the trade for e-government.

An e-government knowledge repository is a Web-based resource that provides public officials with an array of practical references and resources for the development, implementation, and evaluation of electronic government. It also provides an interactive environment in which people can discuss their ideas and concerns about technology, policy, and management issues.

Making the transition from the static to the dynamic Web is a presentation series and White Paper that discussed some of the technologies that are changing the way everyone presents data on the Web, from XML to the next generation Internet.

Business process implications of e-government is a research and best practices report that will discuss the process analysis and process improvement dimensions of e-government service design and operation.

Making A Case for Local E-Government is a report on the state of local e-government in New York. It is designed to be communication tool for local governments in the planning, development, and implementation of e-government strategies.

A guide to building a business case for e-government will be part of the second edition of our Making Smart IT Choices guidebook. It will lay a framework for building a case for funding, support, and buy-in for electronic government.

Briefing paper for top executives on the critical role of business process transformation in realizing the promise of electronic government is a report that will present the strategic and economic reasons for "end to end" design, so that e-government investments can achieve their goals.

Guide to managing electronic records in e-government is an article that offers best practice advice and guidelines about how to design and manage the records associated with e-government applications.

Guide to collecting baseline measures on cost and performance of existing services and guide to conducting a return on investment (ROI) analysis for e-government will cover the essential need to set goals, measure performance, assess costs, and evaluate the benefits of e-government investments.

How the tools were selected

These tools reflect the needs of the people who are creating e-government services in New York. On March 22, 2001, 79 representatives from 43 organizations (including 35 state agencies, 3 local governments, and 5 non-profit or private sector organizations) met in a roundtable event to discuss key aspects of e-government development in New York State.

Based on 26 recommendations made at the roundtable, CTG conducted an on-line survey and encouraged government managers to vote for the products they felt were most important or useful to their work. The survey results identified the priority concerns of several groups: state agency managers, local government officials, program and administrative professionals, and IT professionals. This collection of high priority concerns has become our initial working list. Other items may be added in the future.

Related Web Sites

State and Federal E-Government in the United States, 2002

http://www.insidepolitics.org/Egovt02us.html
Researchers at Brown University annually gauge how governments at all levels are making use of commonly available information technology.

Building Better eGovernment: Tools for Transformation

http://www.nga.org/center/egovernment/ [ Dead Link ]
This National Governors Association toolkit includes best practices designed to help state governments streamline government and improve customer service.

Partnership for Intergovernmental Innovation (PI2)

http://policyworks.gov/intergov [ Dead Link ]
This site, sponsored by the General Services Administration's (GSA) office of Intergovernmental Solutions, includes what citizens say they want in an electronic government.

Creating Citizen-Centric Digital Government: A Guide for the States

http://www.nascio.org/
This document is a statement of NASCIO's long-term vision to support the states in the evolution of digital government.

The Digital Divide Network

http://www.digitaldividenetwork.org
The Digital Divide Network Web site brings attention to the gap between those people and communities who can make effective use of information technology and those who cannot.

DG (Digital Government) Online:

http://www.dgrc.org/dg-online/ [ Dead Link ]
DG Online presents the latest developments in advanced computer and IT research for Digital Government along with news and viewpoints on the most important e-government issues.

EGovLinks

http://www.egovlinks.com/
eGovLinks is designed to provide rapid and easy dissemination of e-government-related information.

e-Government: The Next American Revolution

http://www.excelgov.org/displayContent.asp?NewsItemID=2191&Keyword=ppStudies
This blueprint is designed to provide recommendations and priorities for the national design of e-government.

Harvard's Eight Imperatives for Leaders in a Networked World

http://www.ksg.harvard.edu/exec_ed/3e/eight_imperatives.htm
This report outlines a road map for leaders to establish strategic directions, implement specific projects, and formulate new public policies for information technology issues.

Knowledge Management.Gov

http://www.km.gov/
Knowledge Management, in the context of e-government, is leveraging the collective knowledge of agencies to fulfill the missions of government.

New York State Office for Technology

http://www.oft.state.ny.us/
New York's Office for Technology is committed to fast-paced, but purposeful change and believes that program needs drive technology, and not the reverse.

New York State Forum for Information Resource Management

http://www.nysfirm.org/
Part of the Rockefeller Institute of Government, the Forum is a network of public officials and state government organizations concerned with information management, policy, and technology.

Contact Information
Center for Technology in Government
University at Albany, SUNY
187 Wolf Road, Suite 301
Albany, NY 12205
(518) 442-3892 (phone)
(518) 442-3886 (fax)