Mergime Ibrahimi

Mergime Ibrahimi

Master of Science in Public Sector Innovation and eGovernance (PIONEER)


  • Public Policy
  • Public Sector Innovation 
  • eGovernance

Brief Bio

I am Mergime Ibrahimi from Kosovo and a master student studying Master of Science in Public Sector Innovation and eGovernance (PIONEER). 

This program is an Erasmus Joint Master program is between three universities. 

I finished the first semester at KU Leuven (Belgium), the second semester at University of Mùˆnster (Germany), and the third semester at Tallinn University of Technology (Estonia). 

Now, for the last semester, I am working on a master thesis at CTG UAlbany as a Visiting Scholar.

My working experiences at the Ministry of Foreign Affairs, the Ministry of Finance, the Ministry of Labor and Social Welfare in Kosovo were very valuable to see how governments are seeking better ways to improve the efficiency, effectiveness, and quality of public services. 

This motivated me to apply for PIONEER which aims to provide students with specialized competencies about public sector innovation and the role of ICT and technological evolutions in the innovation process. 

For a year and a half, I have studied in five different countries including Belgium, Sweden, Germany, Estonia, and now the United States. 

After finishing my first semester, I had an internship at the eGovLab which is an independent center for eGovernance within the Department of Computer and Systems Sciences (DSV) at Stockholm University. 

This lab helped me get hands-on practice using design thinking tools and co-creating methodology developed by the Lab, including associations, mapping frameworks, and participatory tools. 

These helped me explore the attitudes and expectations of various stakeholders and come up with innovative ideas to solve specific challenges and meet future stakeholder values and needs. 

Now, my focus at CTG is to write a master thesis on digital citizenship and data-driven decision making. 

This institution helps me understand today’s relationships between citizens and government in the areas of political decision-making processes and public service provision. 

From all these experiences I have learned that public sectors have an important role in modernizing administrations and services in areas of importance for society in an increasingly digitalized world. 


MSc - Public Sector Innovation and eGovernance, KU Leuven (Belgium), University of Mùˆnster (Germany) and Tallinn University of Technology (Estonia).

BA - Applied Arts and Sciences at the Rochester Institute of Technology in Kosovo, Majors: Public Policy and Management, minor in International Relations