Creating Public Value: A Framework for Project Planning and Analysis
The selection of publications listed below provides the reader with an introduction to CTG’s Public Value Framework, which is based on a basic foundation of contemporary public value thinking in public administration.
Assessing the Value of Investments in Government Interoperability
Government investments in enhancing the interoperability of ICT systems have the potential to
improve services and help governments respond to the diverse and often incompatible needs and
interests of individual citizens, organizations, and society at large. These diverse needs and
interests encompass a broad range of value propositions and demands that can seldom be met by
single programs or assessed by simple metrics. The diversity of stakeholder needs and the
complexity inherent in interoperable systems for connected government require an architecture
that is up to the task. Such an architecture must include the reference models and components
that can accommodate and integrate large portfoliosof applications and support multiple kinds
of performance assessments. The value propositions that underlie the architecture’s performance
assessment or reference model are fundamental. The propositions must be broad enough to span
the full scope of the government program’s goals, asubstantial challenge. In recognition of that
challenge, this chapter puts forward two perspectives for assessing the value of interoperable
ICT investments, incorporating outcomes beyond financial metrics. The first is the network value
approach to assessment of investments in interoperable ICT systems for government. The second
is the public value framework developed by the Center for Technology in Government, which
expands on the network value approach to include a broader range of public value outcomes.
These approaches are illustrated in two case studies: the I-Choose project designed to produce
interoperable government and private sector data about a specific agricultural market and the
government of Colombia’s interoperability efforts with expanded metrics based on the expansion
of interoperability networks.
Delivering Public Value Through Open Government
The Obama Administration’s Open Government Directive raised to prominence the principles of transparency, participation, and collaboration as “the cornerstone of an open government.” What lies at the heart of the open government vision is broader access to government data and creating new opportunity for citizens to contribute expertise and perspectives to government decision making. What is not yet clear is what types of value can be delivered and to whom through transparency, participation, and collaboration focused initiatives. While these three open government principles resonate in familiar and positive ways, it is not obvious how government agencies can best create new systems and services organized around them and ultimately deliver desired and measurable benefits to government and non-government stakeholders.
Advancing Return on Investment Analysis for Government IT: A Public Value Framework
Every investment decision requires a leap of faith—sometimes a large one—into an uncertain future. However, after decades of investments in information technology (IT), running into billions of dollars, governments worldwide are largely unable to convincingly demonstrate a return on investment (ROI) that is widely understood or based upon well-grounded measures. While most can agree that government has been dramatically changed by IT, and many programs and services are more effective and less expensive as a result, government agencies are finding it increasingly difficult to communicate the public benefits of these investments.
Making Smart IT Choices: Understanding Value and Risk in Government IT Investments
IT innovation is risky business in every organization. In the complex public sector environment, these risks are even greater. This handbook is designed to help any government manager evaluate IT innovations before deciding (with greater confidence) to make a significant investment.