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About CTG

People at CTG
CTG staff members and fellows represent a broad range of academic disciplines and practical expertise.

  • ,
  • Abhishek Chaudhari, University at Albany
  • Abhishek Gupta, University at Albany
  • Alessia Neuroni, Visiting Scholar
  • Amanda Reis, Federal University of Viçosa, Brazil
  • Andrew Roepe, University at Albany
  • , Transfinder
  • Ashish Balani, University at Albany
  • Beatriz Lanza, Research Fellow
  • Benjamin Solis, Rockefeller College of Public Affairs & Policy
  • Bhaumik Patel, University at Albany
  • Bhavik Patel, University at Albany
  • , Board Chair
  • G. Brian Burke, Managing Director
  • Donna Canestraro, PMP, Program Director
  • Carolyn DeLuise, Secretary
  • Connor Scott, College of Computing and Information
  • Meghan Cook, Program Director
  • Jim Costello, Web Application Developer
  • Sharon Dawes, Fellow Emerita
  • Demi Davie, University at Albany
  • Djenielle Guerrier, University at Albany
  • Djoko Sigit Sayogo, Research Fellow
  • Edgar Alejandro Ruvalcaba Gómez, Visiting Scholar
  • Eric Montanez, University at Albany
  • Felippe Cronemberger, University at Albany
  • J. Ramon Gil-Garcia, Research Director
  • Giri Kumar Tayi, Faculty Fellow
  • Ronald L. Greenberg, Government Fellow
  • Greg Haranczyk, College of Computing and Information
  • Hagyoung Byoun, University at Albany
  • Hans Jochen Scholl, Research Fellow
  • Teresa Harrison, Faculty Fellow
  • Haseeb Kaurejo, University at Albany
  • Iseul Choi, Rockefeller College of Public Affairs & Policy
  • J. Ignacio Criado, Research Fellow
  • Norman J. Jacknis, Government Fellow
  • , University at Albany
  • , Public Sector Innovation Expert
  • Jing Zhang, Research Fellow
  • Julia Singleton, Program Assistant
  • Kangchen Li, Visiting Scholar
  • Karan Verma, University at Albany
  • Kashif Zaidi, University at Albany
  • Alan Kowlowitz, Government Fellow
  • Jane Krumm-Schwan, Director of Administration and Finance
  • Lalitkumar Borse, University at Albany
  • Lei Zheng, Research Fellow
  • Lingjun Fan, Research Fellow
  • Lucas Quirino Freitas, Brazilian Scientific Mobility Program
  • Luis Felipe Luna-Reyes, Faculty Fellow
  • Matt Leger, University at Albany
  • Meet Parikh, University at Albany
  • Megan Sutherland, Program Associate
  • Sehl Mellouli, Research Fellow
  • Mila Gascó, Associate Research Director
  • Minyoung Ku, Research Fellow
  • Mojtaba Roshan, University at Albany
  • Nicolas Soto, University at Albany
  • Nidhi Vij, Visiting Scholar
  • Theresa Pardo, Center Director
  • Pedro Muller, Visiting Scholar
  • , SAP
  • Priti Pachpande, University at Albany
  • Qianli Yuan, University at Albany
  • Rafael Valenzuela-Mendoza, Visiting Scholar
  • Rahul Srivastava, University at Albany
  • Rashmi Ruikar, University at Albany
  • Reena Sharma, University at Albany
  • Paula Rickert, Assistant Business Manager
  • , Center for International Earth Science Information Network
  • , New York State
  • Saad Tai, University at Albany
  • Saad Tai, University at Albany
  • , World Bank Group
  • , NYS Office of Children & Family Services
  • , China National Development & Reform Commission
  • , University at Albany
  • Smit Shilu, University at Albany
  • Sneha Jain, University at Albany
  • Sora Park, University at Albany
  • , Center for Internet Security
  • Taewoo Nam, Research Fellow
  • Varun Narayanan, University at Albany
  • Karthik Vinod, College of Computing and Information
  • Derek Werthmuller, Director of Technology Innovation and Services
  • Yuexin Zeng, Visiting Scholar
  • Yumei Chen, Research Fellow
  • Zabeah Ahmadzai, University at Albany


Abhishek Chaudhari
University at Albany

Abhishek Gupta
University at Albany

Alessia Neuroni
Alessia Neuroni
Visiting Scholar

Specialty
  • Government information strategy and management
  • Governance & policy making
  • Collaboration across organizational boundaries, collective action
  • Business efficiency and public value of IT projects
  • Big, open, & linked data, data driven innovations

Brief Bio
Dr. Neuroni is professor in the Department of Business, Health and Social Work at the Bern University of Applied Sciences in Switzerland. She is deputy head of the University's E-Government Institute where she leads the research unit on Linked & Open Data and is co-leading the E-Business and E-Government specialization within the Information Systems program. Within the public sector, her area of interests covers the triangle leadership – IT – communication. Her applied research focuses on two key research questions: What should the state look like in the future? And how do we get there?

In the past, Alessia focused specifically on collaboration and policy making in the field of E-Government and the design of government data initiatives. Her lectures concern E-Government, Leadership and Strategies, and Political Communication. Addtitionally, she is a board member of the Swiss E-Government standardization organization eCH.

Education
  • Ph.D., Political Communication, University of Zurich, 2006
  • Master of Arts in Communication, Political Science and International Law, University of Zurich, 2002

Amanda Reis
Federal University of Viçosa, Brazil

Andrew Roepe
University at Albany

Antonio Civitella
Transfinder

Ashish Balani
University at Albany

Beatriz Lanza
Beatriz Lanza
Research Fellow

Specialty
  • Mobile Government: Long-Range and Low Cost Technologies

Brief Bio
Dr. Bea Lanza, a former CTG Visiting Scholar (2014-2015), is a Researcher at the Federal University of the state of Paraná and Pontifical and at the Catholic University of Paraná in Brazil. Additionally, since 2001, Bea has been a senior analist at Celepar - ICT Company of Paraná Government.

Bea has degree in Economics and also a Masters degree in International Business Administration in Electronic Government and in Systems Analysis. She took part in e-PING (Brazilian Government Interoperability Standard) and coordinated the Electronic Government Department of the Paraná Government. In 2006, she received the CONIP Excellence Award for Corporate Use of SMS (Short Message Service) in the Paraná State. In Vienna, she was a Best Paper Finalist and received a Highly Commended Paper Award for her article "Relations Among Governmental Project Actor: The Case of Paraná mGov."

Bea's dissertation, defended in August of 2016, was entitled "Business Model for SMS-Based Government Services: an Analysis from Configuration Theory."

Selected Publications
LANZA, B. B. B.; GIL-GARCIA, J. RAMON; COSTELLO, J.; WERTHMULLER, D. Mobile Government Readiness: Proposing a Multidimensional Framework and an Assessment Tool. In: 15th IFIP Electronic Government (EGOV) and 8th Electronic Participation (ePart) Conference 2016 and Electronic Government and Electronic Participation: Joint Proceedings of Ongoing Research, PhD Papers, Posters and Workshops of IFIP EGOV and EPart 2015. Washington: IOS Press, 2016. v. 23. p. 61-68.

LANZA, B. B. B.; GIL-GARCIA, J. RAMON; GIMENEZ, F. A. P. Towards a Business Model for SMS-Based Government Services. In: Electronic Government and Electronic Participation, 2015, Thessaloniki. Electronic Government and Electronic Participation: Joint Proceedings of Ongoing Research, PhD Papers, Posters and Workshops of IFIP EGOV and EPart 2015. Amsterdã: IOS Press, 2015. v. 22. p. 269.

LANZA, B. Dinâmica de relacionamento entre atores de projetos governamentais. . 1. ed. Saarbrücken: Novas Edições Acadêmicas, 2015. v. 1. 152p..

LANZA, B. B. B.; CUNHA, M. A.Relations among Actors in Governmental Projects..International Journal of E-Services and Mobile Applications,v. 5, p. 25-42, 2013.

Education
  • Ph.D., Administration, Federal University of Paraná, Curitiba, PR Brazil
  • Master of Administration, Pontifical Catholic University, Curitiba, PR Brazil

Benjamin Solis
Rockefeller College of Public Affairs & Policy

Bhaumik Patel
University at Albany

Bhavik Patel
University at Albany

William Travis
Board Chair

G.Brian Burke
G. Brian Burke
Managing Director

Specialty
  • Cross-boundary and transnational knowledge and information sharing networks
  • Assessing the value of government information technology investments
  • Government information management strategies

Brief Bio
Brian is managing director at the Center for Technology in Government, University at Albany, State University of New York. He is responsible for ensuring that Center operations support the CTG mission and the strategic goals of the University at Albany. He works closely with governments at all levels in the United States and internationally helping them develop better policies, management practices, and information and communication technologies that improve performance and services.

Brian also serves as vice president of the University at Albany chapter of Phi Beta Kappa. In this role, he helps identify the most outstanding arts and sciences students for induction into the nation’s oldest academic honor society.

Previously, Brian worked for AT&T Government Solutions in the Office of the U.S. Secretary of Defense. Prior to that, he served as an officer in the United States Air Force.

Selected Publications
Dawes, S.S. & Burke, G.B. Building Transnational Knowledge Networks to Tackle Global Problems. Albany, NY: Center for Technology in Government, 2011.

Burke, G.B., Chris M. Wirth, Theresa A. Pardo, Amy D. Sullivan, Hyuckbin Kwon, and J. Ramon Gil-Garcia (2010). Moving Beyond Hierarchies: Creating Effective Collaboration Networks for West Nile Virus Biosurveillance in Oregon. In Dorothy Norris-Tirrell and Joy A. Clay (Eds). The Practice of Strategic Collaboration: From Silos to Action. Taylor and Francis.

Pardo, T.A. & Burke, G.B. Improving Government Interoperability: A capability framework for government managers. Albany, NY: Center for Technology in Government, 2011.

Burke, G.B. Government Information Locator System and Government Information Management in the United States. Journal of Library Science in China, 4, pp. 77-82, 2008. (Article translated and published in Chinese).

Cresswell, A.M., Burke, G.B. and Pardo, T.A. Advancing Return on Investment Analysis for Government IT: A Public Value Framework. Albany, NY: Center for Technology in Government, 2006.

Education
  • M.A., International Relations, 2003, Creighton University
  • B.A., History and Political Science, 1994, Rutgers College

Donna Canestraro
Donna Canestraro, PMP
Program Director

Specialty
  • Interagency and Intergovernmental Information Sharing and Integration
  • Business Process Analysis and Process Improvement
  • Electronic Records Management
  • Governance Process and Structures
  • Critical Decisions Making Processes
  • Strategic Planning

Brief Bio
As Program Director at CTG, Donna brings more than 30 years of professional experience in program and project management, adult education, and information strategies and innovations to CTG's partnership projects. She is a certified Project Management Professional (PMP) with large-scale project management experience applied in a variety of complex business and technical environments. She is also currently an adjunct professor in Government Information Strategy and Management, a nationally ranked academic program offered by Rockefeller College of Public Affairs & Policy at the, University at Albany.

Donna is a highly sought after group facilitator and speaker as she has experience in all facets of collaborative work. Her current portfolio includes work with the New York State government, the United States federal government, United Nations Secretariat, UN Department of Economic and Social Development and many others. Through her facilitation skills and business analytical skills, she helps groups overcome the challenges of inter- and intra-organizational information integration and sharing. She is instrumental in leading organizations in the creation of an enterprise IT governance structure and focuses on building capability in each organization that she works with.

Donna currently directs CTG’s Leadership Institute, which offers seminars, workshops, and other executive development sessions for government officials in the United States and internationally. She serves on several advisory boards for public and not-for-profit organizations and associations.

She is a recipient of the University at Albany President’s Award for Excellence in Professional Services and has received a Best Management, Case Study and Policy Paper Award at the Annual International Conference on Digital Government Research. Donna has co-authored numerous articles, guides, book chapters and reports related to the various projects she has lead at CTG.

Selected Publications
Pardo, T.A., Canestraro, D.S., Hrdinova, J., Cresswell, A.M., and Raup-Kounovsky, A. Creating Enhanced Enterprise Information Technology Governance for New York State: A Set of Recommendations for Value-Generated Change. Albany, NY: Center for Technology in Government, 2009.

Costello, Jim, Canestraro, D.S, Gil-Garcia, J.R., & Werthmuller, D. Using XML for Web Site Management: Lessons Learned Report, Albany, NY: Center for Technology in Government, 2008.

Costello, Jim, Canestraro, D.S, Werthmuller, D., Gil-Garcia, J.R., & Baker, Andrea. Using XML for Web Site Management: An Executive Briefing on streamlining workflow, reducing costs, and enhancing organizational value, Albany, NY: Center for Technology in Government, 2007.

Costello, Jim, Canestraro, D.S, Werthmuller, D., Gil-Garcia, J.R., & Baker, Andrea. Using XML for Web Site Management: Getting Started Guide, Albany, NY: Center for Technology in Government, 2006.

Canestraro, D.S, Pardo, T.A., Hrdinova, J., O’Connell, P. A Performance Measurement Framework for Balancing Growth and Public Safety: Town of Bethlehem. Albany, NY: Center for Technology in Government, 2006.

Cresswell, A.M., Canestraro, D.S., Pardo, T.A., Dawes, S.S., and Juraga, D. Sharing Justice Information: A Capability Assessment Toolkit . Albany, NY: Center for Technology in Government, 2005.

Cresswell, A.M., Canestraro, D.S., & Pardo, T.A. (November 2005). A Multi-dimensional Approach to Digital Government Capability Assessment. Paper presented at the Association for Public Policy Analysis and Management (APPAM) Conference, Washington DC.

Education
  • M.S., Curriculum and Instructional Design, 2001, University at Albany/State University of New York
  • B.S., Education, 1977, Plattsburgh State University of New York

Carolyn DeLuise
Carolyn DeLuise
Secretary

Specialty
  • Administrative Support
  • Travel Coordination
  • Office Activities/Logistics
  • Management of Library Reference Materials
  • Database Management
  • Equipment Inventory/Surplus

Brief Bio
Carolyn provides administrative support to the Center’s day-to-day operations and all CTG staff. She is responsible for receiving all Center visitors, fielding phone calls and scheduling meetings. She serves as the Center’s travel coordinator, as well as provides support for office activities and events, maintains weekly staff and conference room calendars, library materials, internal forms, office supplies/ inventory, updates the database contact list and manages CTG office equipment surplus through OEM.

Directly preceding CTG, Carolyn worked for The Albany Promise, a Cradle-to-Career partnership, anchored at the University at Albany. Before that, she worked for over four years supporting Ray Bromley, Vice Provost of International Education, and his staff. Carolyn’s previous NYS service includes working for the NYS Division of Criminal Justice Services (2007-11) in several capacities.

Before becoming a NYS employee in 2007, Carolyn worked for more than 20 years in the private sector as a Legal Assistant for various companies including Anderson, Moschetti & Taffney, Solomon Smith Barney, New York Business Development Company, Taylor & Matalavage (in house-counsel for Liberty Mutual Insurance Company), LeBoeuf, Lamb, Greene & MacRae, and the Beltrone Living Center, to name a few. For several years, while raising her two daughters, Carolyn worked as a Teacher’s Assistant in both Lynnwood Elementary and Brown Schools, where she also served as a Building Cabinet and a PTA member. At Lynnwood Elementary School, she spearheaded two volunteer children’s programs, “Common Cents for Habitat for Humanity” and the “Albany County Nursing Home Program.” She also operated three small businesses of her own: Resumes & More, Helping Hands/Interim Domestic Services and Life Stores & More.

Carolyn is currently working towards her Bachelor’s Degree in Health and Human Services at Empire State College. For her Independent Study at ESC, Carolyn is working on the development of a youth leadership program.

In her spare time, Carolyn enjoys spending time with her daughters, reading, writing, walking, biking, hiking, traveling, gardening, yoga, working with youth & volunteering.

Education
  • Bernard Baruch College, Coursework in American Legal Systems & Criminal Justice
  • Orange County Community College, Coursework in Secretarial Science

Connor Scott
College of Computing and Information

Meghan Cook
Meghan Cook
Program Director

Specialty
  • Digital transformation and technology adoption in municipal, state, federal, and international governments
  • Informing public sector policies & programs
  • County & municipal government information management
  • Mobile government
  • Open government
  • International Community Building

Brief Bio
As Program Director, Meghan leads innovation initiatives that build capability in public sector organizations and agencies throughout the world. Through a unique and collaborative process, Meghan works side by side with international, federal, state and local government leaders to produce new knowledge and actionable results. With over 18 years of experience working on public sector innovation efforts, Meghan is considered an expert in digital government transformation.

Some of her current and recent projects include leading four Capital Region cities in developing code enforcement data and problem property owner sharing platform for the purposes of fighting blight (funded by the NYS Department of State), developing CTG’s Open Government Portfolio Public Value Assessment Tool under a grant from the National Science Foundation (NSF), leading the US Department of Transportation in an assessment of their agency’s open government portfolio, assisting the Metropolitan Transit Authority (MTA) in a change management planning effort for the deployment of an enterprise system, and leading a World Bank team to launch the Federal Government of Nigeria’s Open Data Initiative and Open Government Readiness Assessment.

Meghan has published numerous research and practice articles detailing how organizational capabilities, information policies, management practices, and technology choices intersect to shape government operations and services. She also serves as a reviewer for journals and conferences and presides in many advisory roles. She is a highly sought speaker and facilitator, having delivered over 200 thought-leadership and strategy development sessions for government leaders all over the world, including the International Conference for E-Democracy and Open Government in Krems, Austria, New York State’s IT Leadership Academy, in Albany, Major Cities of Europe Smarter Cities Conference in Ljubljana, Slovenia, the European Commission’s ePractice Series, Smart Cities Week in Washington DC, Port Alegre, Brazil’s Digital Democracy Summit, Federal Government of Nigeria’s Open Government Launch, Moscow’s International Conference on Open Government); Mexico’s Annual Government Innovation Forum, and more.


Selected Publications
Cook, M., Werthmuller, D., Sutherland, M. and Yang, H. (2015) Understanding the Code Enforcement Information Environment in the City of Schenectady, New York.

Cook, Meghan E., Closs, H. and Helbig, N. (2015) Metropolitan Transportation Authority’s Enterprise Asset Management Program: A Public Value Perspective for Strategic Planning and Management.Albany, NY: Center for Technology In Government.

De Tuya, M., Cook, M., Sutherland, M., Luna-Reyes, L., (2015) IT Governance at the Local Level: Challenges and Strategic Recommendations, Government Information Quarterly.

Cresswell, A., Cook, M. E. & Helbig, N., (2015). Valuing Public Value. Putting Public Value to Work: A Framework for Public Management Decision Making, (Chapter XIII, pp. 204-219). Danbury, CT: Westchester Publishing Services.

Cook, Meghan, Mark LaVigne, Christina Pagano, Sharon Dawes, and Theresa Pardo. Making A Case for Local E-Government. Albany, NY: Center for Technology in Government, 2002.

Cook, Meghan E. (2011). Open Government and Public Value: Conceptualizing a Portfolio Assessment Tool. Albany, NY: Center for Technology in Government.

Cook, Meghan E. Delivering Public Value Through Transparency. A Guide to Owning Transparency: How Federal Agencies can Implement and Benefit from Transparency, Open Form Foundation (online publication). October 2011.

Education
  • Master of Science in Education, 2002, University at Albany, State University of New York
  • Master of Public Administration, 1996, University at Albany, State University of New York

Jim Costello
Jim Costello
Web Application Developer

Specialty
  • Web applications
  • XML
  • Database programming

Brief Bio
Jim is responsible for bringing dynamic and interactive features to CTG's Web site and other Web projects. As such, he incorporates SQL, XML, and Java components into Web applications and pursues other promising new technologies.

Jim brings 20 years of experience to CTG, which he joined in 2001. His expertise lies in innovative uses of technology for information sharing and education. He combines strong technical skills with a background in communications and training to support and enhance a variety of CTG projects and general operations.

Prior to joining CTG, Jim had his own Web design and development company and worked for several private and public organizations, including KeyCorp, the Professional Development Program of Rockefeller College, Coopers & Lybrand, and the Office of Data Processing, Human Resources Administration, City of New York. He has been an editor, technical writer, trainer, computer-based training designer, and manager of Web applications and distance learning.

Selected Publications
Costello, Jim, Canestraro, D.S, Gil-Garcia, J.R., & Werthmuller, D. Using XML for Web Site Management: Lessons Learned Report, Albany, NY: Center for Technology in Government, 2008.

Costello, Jim, Canestraro, D.S, Werthmuller, D., Gil-Garcia, J.R., & Baker, Andrea. Using XML for Web Site Management: An Executive Briefing on streamlining workflow, reducing costs, and enhancing organizational value, Albany, NY: Center for Technology in Government, 2007.

Costello, J., Werthmuller, D., & Apte, D. (2002). XML: A New Web Site Architecture. Albany: Center for Technology in Government.

Education
  • Ph.D., English/American Literature, 1983, State University of New York at Buffalo
  • M.A., English/American Literature, 1981, State University of New York at Buffalo
  • B.A., English and Philosophy, 1976, College of the Holy Cross

Sharon Dawes
Sharon Dawes
Fellow Emerita

Specialty
  • Government information strategy and management
  • International digital government research and practice
  • Collaboration across organizational boundaries
 

Brief Bio
As fellow emerita, Sharon develops international research and innovation partnerships with academic institutions and government agencies in Asia, Europe, and other countries.

From 1993 to 2007, Sharon served as CTG's founding director, building and nurturing research programs, applied projects, and public-private-academic partnerships. Under her leadership, CTG received several prestigious national awards including the Innovations in American Government Award.

Sharon is also professor emerita of Public Administration and Policy and Informatics and led the development of the UAlbany's Government Information Strategy and Management curriculum in public administration. Before coming to CTG, she was executive director of the New York State Forum for Information Resource Management, and an executive fellow at the Rockefeller Institute of Government. She spent her early career as a government program manager, including seven years as an associate commissioner responsible for New York's then $12 billion welfare programs.

A fellow of the National Academy of Public Administration, Sharon was elected the first president of the Digital Government Society of North America in 2006. She serves on advisory committees for the US National Science Foundation, the National Archives and Records Administration, and the United Nations University. She has been honored with leadership awards from public, private, and academic organizations.


Selected Publications
Dawes, Sharon S., Cresswell, Anthony M. and Pardo, Theresa A. (2009). From need to know to need to share: tangled problems, information boundaries, and the building of public sector knowledge networks, Public Administration Review, 69(3): 392-402.

Dawes Sharon S. (2009). Governance in the digital age: a research and action framework for an uncertain future. Government Information Quarterly, 26(2): 257-264.

Dawes, Sharon S. (2008). The evolution and continuing challenges of e-governance. Public Administration Review, 68(6): 82-102.

Eglene, Ophelia, Dawes, Sharon S. and Schneider, Carrie A. (2007). Leadership and authority patterns in public sector knowledge networks, American Review of Public Administration, 37(1): 91-113.

Eglene, Ophelia and Dawes, Sharon S. (2006). Challenges and strategies for conducting international public management research, Administration and Society, 38: 596-622.

Zhang, Jing, Dawes, Sharon S. (2006). Expectations and perceptions of benefits, barriers, and success in public sector knowledge networks, Public Performance and Management Review, 29(4):433-466.

Education
  • Ph.D., Public Administration, 1991, University at Albany/State University of New York, Dissertation: A Theory of Interagency Information Sharing
  • B.A. Magna cum laude, American Studies, 1974, University at Albany/State University of New York

Demi Davie
University at Albany

Djenielle Guerrier
University at Albany

Djoko Sigit Sayogo
Djoko Sigit Sayogo
Research Fellow

Specialty
  • Open Data: Private sector transparency and Smart disclosure policy
  • Information Architecture for Sustainable Consumption
  • Motivation for data and information disclosure and sharing

Brief Bio
Dr. Sayogo is a senior lecturer in the Department of Economics and Business at the University of Muhammadiyah at Malang (UMM), Indonesia. Additionally, he was the Director at the Center for Economics, Business & Entrepreneurship Development at UMM. His research interests focus on the intersection of information technology, public policy, management, and economic development and on the broad topic of the application of information technology both in public and private entities, including subjects such as information sharing in the financial market, open data, smart disclosure policies, e-financial reporting, and open budget.

Djoko, who was a Postdoctoral Associate at CTG in 2015, worked on the CTG team that aims to develop a proof of concept for global information systems using Semantic Web technologies based on OWL ontology, called I-Choose. He focuses on understanding motivation and incentives for private sector to engage open data and smart disclosure policy to support platform such as I-Choose. He also focuses on understanding the determinants of consumer’s trust on information produced by platform such as I-Choose. In addition, he is currently working on analyzing the determinants of interagency information sharing and integration success.

Djoko served as the head of an undergraduate student accounting laboratory from 2006 to 2007, the head of a computer laboratory from 2007 to 2008, and took charge of managing an Internet training program for students at UMM in 2007. Djoko is an active contributor to major digital government conferences and his publications appear in Government Information Quarterly and Journal of Theoretical and Applied Electronic Commerce Research.


Selected Publications
Sayogo, D.S., Zhang, J., Pardo, T., Tayi, G.K., Hrdinova, J., Andersen, D., & Luna-Reyes, L. (In Press). Open Data to Support Ethical Consumption, The Journal of Theoretical and Applied Electronic Commerce Research (JTAER)

Sayogo, D.S. & Pardo, T.A. (2013). Exploring the determinants of scientific data sharing: Understanding the motivation to publish research data. Government Information Quarterly, 30, Supplement1, pp. S19-S31, http://dx.doi.org/10.1016/j.giq.2012.06.011.

Sayogo, D.S., Pardo, T.A. & Bloniarz, P. (In Press) Information Flows and Smart Disclosure of Financial Data: A framework for identifying challenges of Cross Boundary Information Sharing. Government Information Quarterly

Sayogo, D.S., & Harrison, T. (2013) Exploring the Socio-Political Determinants of Open Budget: A Cross-National Perspective. In R. Gil-Garcia (Eds), E-Government Success Factors and Measures: Concepts, Theories, Experiences, and Practical Recommendations, Hershey, PA: IGI Global

Sayogo, D.S. & Pardo, T. (2013) Understanding the Success Factors of Smart Data Disclosure Policy: The Case of Green Button, Proceeding of the 14th Annual International Conference on Digital Government Research, pp. 72-81(Recipient of Best Management/ Policy Paper)

Harrison, T. & Sayogo, D.S (2013) Open Budgets and Open Government: Beyond Disclosure in Pursuit of Transparency, Participation, and Accountability, Proceeding of the 14th Annual International Conference on Digital Government Research, pp. 235-244 (Nominated for best paper award)


Education
  • Ph.D., Public Administration, 2013, Rockefeller College, University at Albany
  • M.Acc, Accounting, 2003, The University of Melbourne, Australia
  • B.S., Accounting, 1997, The University of Muhammadiyah at Malang, Indonesia

Edgar Alejandro Ruvalcaba Gómez
Edgar Alejandro Ruvalcaba Gómez
Visiting Scholar

Specialty
  • Open Government
  • Public Policy

Brief Bio
Edgar Alejandro Ruvalcaba Gómez is a researcher and PhD candidate at the Universidad Autónoma de Madrid (UAM) in Spain. He holds a scholarship from the Universidad de Guadalajara (UDG) in Mexico, where he became a Lawyer. He also received a Masters in Public Policy of Local Governments, and a Masters in Public Management in Virtual Environments from UDG.

In recent years he has presented his research advances in seminars and conferences and has also published articles and chapters related to Open Government (Transparency, e-Participation, Open Data). Edgar was awarded by the Open Government Partnership (OGP) and the International Development Research Centre (IDRC) for his research on "Measuring the Impact of the Open Government Partnership in Member States using an Implementation Size Model,” conducted with Dr. Rafael E. Valenzuela, and Dr. J. Ignacio Criado.

Edgar was a "visiting scholar" at Trinity College Dublin, Ireland in 2015. He is part of the Information Mana gement in the professional Social Network “NovaGob” and different research groups.

Edgar is currently conducting research on Public Policy and Public Management of Open Government in the Department of Political Science and International Relations at UAM.

Education
  • Ph.D. in Law, Government and Public Policy, Universidad Autónoma de Madrid, Spain (Currently Enrolled)
  • M.A. in Public Policy (Local Government), Universidad de Guadalajara, Mexico
  • M.A. in Public Services Management in Virtual Environments, Universidad de Guadalajara, Mexico
  • B.S. in Law, Universidad de Guadalajara, Mexico

Eric Montanez
University at Albany

Felippe Cronemberger
University at Albany

J. Ramon Gil-Garcia
J. Ramon Gil-Garcia
Research Director

Specialty
  • Institutional and environmental theories for researching e-government
  • Inter-organizational collaboration and information integration
  • Theoretical linkages between organization theory, public management, and information science
  • Government information management and policy
  • Quantitative and multi-method research approaches

Brief Bio
J. Ramon Gil-Garcia, Ph.D., MS is an Associate Professor of Public Administration and Policy and the Research Director of the Center for Technology in Government, University at Albany, State University of New York.

As the Research Director of CTG, Dr. Gil-Garcia has primary responsibility for developing and managing the Center’s research portfolio. He also is responsible for helping maintain and expand the Center’s network with research sponsors, partners, and colleagues around the world. Dr. Gil-Garcia leads the development of research and other project proposals resulting in grant funding and contracts and serves as a Principal Investigator and a member of multi-disciplinary, multi-investigator research teams.

Dr. Gil-Garcia is a member of the Mexican National System of Researchers and of the Mexican Academy of Sciences. In 2009, he was considered the most prolific author in the field of digital government research worldwide and in 2013 he was selected for the Research Award, which is “the highest distinction given annually by the Mexican Academy of Sciences to outstanding young researchers.” Currently, he is a Faculty Affiliate at the National Center for Digital Government, University of Massachusetts Amherst and also an Affiliated Faculty Member of the Informatics Doctorate Program at the College of Engineering and Applied Sciences, University at Albany. He is also a Professor (on leave) in the Department of Public Administration at Centro de Investigación y Docencia Económicas (CIDE) in Mexico City.

Dr. Gil-Garcia is the author or co-author of articles in prestigious international journals in Public Administration, Information Systems, and Digital Government such asThe International Public Management Journal, Government Information Quarterly, Journal of the American Society for Information Science and Technology, European Journal of Information Systems, Journal of Government Information, International Journal of Electronic Government Research, Public Finance and Management, International Journal of Cases on Electronic Commerce, International Journal of Electronic Governance, International Journal on Computers, Systems and Signals, Politics Administration and Change, Reforma y Democracia, Gestión y Política Pública, Espiral: Estudios sobre Estado y Sociedad, Convergencia, Ciencias de Gobierno, Ciencia Ergo Sum, Administración Pública y Sociedad, and Espacios Públicos.Some of his publications are among the most cited in the field of digital government research worldwide. His research interests include collaborative electronic government, inter-organizational information integration, smart cities and smart governments, adoption and implementation of emergent technologies, information technologies and organizations, digital divide policies, new public management, public policy evaluation, and multi-method research approaches.

Dr. Gil-Garcia has extensive teaching experience and has collaborated with 11 universities, including departments of Public Administration, Political Science, Social Science, Information Studies, and Management Information Systems. He has lectured on topics such as Public Management, Policy Analysis, Organization Theory, Database Applications, Statistics, Web Development, Quantitative Analysis and Modeling, Research Methods, Public Administration Theory, Local Government Management, and Information Technologies in the Public Sector, among others. Prior to his academic career, Dr. Gil-Garcia held several government positions, including systems analyst, responsible for the data processing system, and the director's Executive Assistant at the General Direction of Rural Development, Secretary of Agricultural Development of the State of Mexico. Dr. Gil-Garcia also has many years of experience as a consultant for federal, state, and local government agencies. He has been a volunteer in several non-profit organizations and is an active member of professional associations in fields such as Public Administration, Information Systems, Public Policy, and Political Science. He is also a former Fulbright Scholar.


Selected Publications
Gil-Garcia, J. Ramon, Natalie Helbig and Adegboyega Ojo. (2014). Being smart: Emerging Technologies and Innovation in the Public Sector. Government Information Quarterly, 31 (Supplement 1): I1-I8.

Gil-Garcia, J. Ramon. (2012). Enacting Electronic Government Success: An Integrative Study of Government-wide Websites, Organizational Capabilities, and Institutions. New York, NY: Springer.

Luna-Reyes, Luis F. and J. Ramon Gil-Garcia. (2011). Using Institutional Theory and Dynamic Simulation to Understand Complex e-Government Phenomena. Government Information Quarterly, 28 (3): 329-345.

Gil-Garcia, J. Ramon, Soon Ae Chun and Marijn Janssen. (2009). Government Information Sharing and Integration: Combining the Social and the Technical. Information Polity, 14 (1 and 2): 1-10.

Gil-Garcia, J. Ramon, Indushobha Chengalur-Smith and Peter Duchessi. (2007). Collaborative E-Government: Impediments and Benefits of Information Sharing Projects in the Public Sector. European Journal of Information Systems, 16(2): 121-133.

Gil-García, J. Ramón and Theresa A. Pardo. (2005). E-Government Success Factors: Mapping Practical Tools to Theoretical Foundations. Government Information Quarterly, 22 (2): 187–216.

Education
  • Ph.D., Public Administration and Policy, 2005, Rockefeller College of Public Affairs and Policy, University at Albany, SUNY.
  • M.S., Public Administration and Policy, 1999, Center for Research and Teaching in Economics.
  • Graduate Certificate, Government Information Management, 2001, National Institute of Public Administration.
  • B.S., Political Science and Public Administration, 1997, Autonomous University of the State of Mexico.

Giri Kumar Tayi
Giri Kumar Tayi
Faculty Fellow

Specialty
  • Operations Management
  • Information Systems
  • Digital Government
  • Supply Chains & Data Quality

Brief Bio
Giri Kumar Tayi is a Professor of Management Science and Information Systems at the State University of New York at Albany. He obtained his Ph.D. from Carnegie Mellon University and his research and teaching interests are interdisciplinary and span the fields of Information Systems, Operations Management and Operations Research. His current research streams include E-Commerce and Omni-Channel Retailing, Information Sharing in Supply Chains, Economics of Information Systems (Information Security, Pricing of Information Goods), Modeling of Online Communities (Creative Commons, Digital Copyright Policies), Geographically Distributed Software Development (Process Choice, Process Diversity, Software Quality), IS Project Outsourcing (Risk Management, Engagement Models), Data Quality and Data Mining, Models and Algorithms for Mobile Computing Environments, Digital Government, Open Data Initiatives, and Grid Computing. Operations Management and Digital Processes, Modeling of Supply Chains (Reverse Logistics, Product Recovery and Return Architectures).

He has published nearly 60 refereed journal articles, has over 60 conference proceedings/ presentations, has served on about 20 research panels organized by NSF, at academic conferences (such as ICIS, INFORMS, IEEE, CSWIM, ICIQ, PACIS) and several book chapters covering the above three fields. Many of the articles appear in top-tier academic journals such as Operations Research, Information Systems Research, Management Science, MIS Quarterly, IEEE Transactions, Networks, Naval Research Logistics, EJOR, Journal of Combinatorial Optimization, INFORMS Journal of Computing, Journal of Computer Security, Quantitative Marketing and Economics, Journal of Operations Management, Government Information Quarterly, Communications of the ACM.

He serves or has served on the Editorial Boards of academic journals such as Information Systems Research (AE and SE), IEEE Intelligent Systems, IEEE Computing Now, Decision Sciences Journal, ACM Journal of Data and Information Quality, Information Technology Management, Information Systems Frontiers, Information and Management, International Journal of Shipping and Transport Logistics.

He has Co-guest edited ten special issues for EJOR, Communications of the ACM, Information Technology Management, Information Systems Frontiers, Government Information Quarterly, and IEEE Computing covering topics such as Multistage Production-Inventory Systems, Data Quality, Data Analytics, Communication Networks, Mobile Computing, Information Integration. Open Innovation and Digital Government.

In 2013, he received SUNY-wide Chancellor’s Award for Excellence in Research. In 2012, he received the University at Albany Excellence in Research award. In 2009, he received the Best Associate Editor Award from INFORMS for serving on the Editorial Board of ISR and in 2010 and 2015 he received the Outstanding Service Award from INFORMS for being the longest serving Associate Editor of ISR. In December 2016, the Government of India invited him as one of the 250 leading researchers across all STEM disciplines from technologically advanced countries around the world as a part of its GIAN initiative to conduct research workshops to enhance the research capabilities of faculty and doctoral students at leading Indian Universities, Indian Institutes of Management (IIMs) and Indian Institutes of Technology (IITs).

He has made over 60 research presentations at Doctoral Seminars and Research Colloquia at leading Research Universities and R&D Centers around the world. Over the past two decades, he has served as an External Reviewer of about 35 faculty research portfolios for promotion and tenure cases at major research universities around the world. He regularly serves as an External Reviewer of Research Grant Proposals for the National Science Foundation (NSF), University Research Grants Council of Hong Kong (RGC), Natural Sciences and Engineering Research Council of Canada (NSERC), Social Sciences and Humanities Research Council of Canada (SSHRC), National Research Grants Council of Singapore.

He regularly serves as an External Reviewer of Research Grant Proposals for the National Science Foundation (NSF), University Research Grants Council of Hong Kong (RGC), Natural Sciences and Engineering Research Council of Canada (NSERC), Social Sciences and Humanities Research Council of Canada (SSHRC), National Research Grants Council of Singapore. He serves or has served as a Visiting Research Professor/Scholar at Singapore Management University (SMU), National University of Singapore (NUS), Polytechnic University of Hong Kong (PolyU), City University of Hong Kong (CityU), South China University of Technology (SCUT), Monash University (MU), Malaysia, IIM Bangalore, Xian Jiaotong University (XJTU) and Indian School of Business (ISB).

Over the years, he has also has given several key note and plenary talks to a variety of trade and professional associations in the USA, India, China, Hong Kong, Singapore and Mexico. He has held several administrative positions in the School of Business including Faculty Director of Full-time MBA program, Faculty Director of Weekend MBA program, Department Chair and Associate Dean for Faculty Research and Development.

He has obtained and supervised about 25 funded year-long Master’s level Information Systems Field Projects (quasi-consulting projects) at several US private firms such as GE, NYNEX (now Verizon), Leverpoint, GP Funds Solutions, Price Chopper, Siemens and several New York State Government Agencies.

Education
  • Ph.D., Carnegie Melon

Ronald L. Greenberg
Ronald L. Greenberg
Government Fellow

Specialty
  • Innovation In Government
  • Organizational Transformation
  • Strategic Planning

Brief Bio
As a government fellow at CTG, Mr. Greenberg will work with staff to develop practitioner articles and presentations with a focus on transforming government. He will continue to be a guest lecturer at Rockefeller College with an emphasis on the Information Strategy and Management Concentration.

Mr. Greenberg is currently a Senior Adviser at the government relations firm Brown & Weinraub, PPLC. He provides strategic advise to a diverse group of technology clients, ranging from start-ups to Fortune 100 companies.

Previously, Mr. Greenberg served nearly two decades in the New York State government in various senior appointed positions, including first deputy budget director to three governors and deputy of Enterprise Shared Services. He has been recognized as an innovator in government using private sector best practices to transform inefficient and ineffective state business processes. In 2013, Public CIO Magazine inducted Ron into the New York State Information Technology Hall of Fame.

The transformation models he designed fundamentally changed the fabric of state government, including the statewide strategy for an enterprise-wide shared services program, the architect of the most significant restructuring of technology services across New York State agencies, and served as a board member of the largest Enterprise Resource Planning implementation in the country by two separately elected public officials.

Selected Publications
Theresa Pardo, Ronald L. Greenberg, Donna S. Canestraro. 2014. Combating Financial Crisis with Government Transformation: The NYS Shared Services Experience. Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance. ACM, New York, NY, USA.

Greenberg, Ronald L. & Bartle, John R. (Fall, 1999). Local Government Fiscal Reform: Principles and Options for the Future. In International Journal of Public Administration, Vol. 22, Nos. 11 & 12, pp. 1631-1657.

Education
  • M.B.A., State University of New York at Albany, 1999
  • M.A., Public Policy Analysis and Administration, State University of New York at Binghamton, 1994
  • B.A., Political Science, State University of New York at Binghamton, 1993

Greg Haranczyk
College of Computing and Information

Hagyoung Byoun
University at Albany

Hans Jochen Scholl
Hans Jochen Scholl
Research Fellow

Specialty
  • Information management — smart government and smart governance
  • Information management — information artifact evaluation
  • Information management — disaster studies (situational awareness, resilient information infrastructures)

Brief Bio
Hans Jochen Scholl, Ph.D. (Information Science, SUNY Albany, 2002) is a Full Professor with tenure in the Information School at the University of Washington, which has repeatedly been ranked one of the top schools of its kind worldwide. His research expertise is focused on information management. Special topics of interest include smart government and smart governance, process analysis, interoperability, information artifact evaluation as well as disaster information management using novel information technologies and its uses as a major focus.

He serves as an Associate Editor to Government Information Quarterly, the leading journal in electronic government, as well as a member on the editorial boards of other e-government-related journals. He chairs or co-chairs e-government conferences, such as the International Federation for Information Processing (IFIP) E-Government Conference, as well as the globally leading E-government Track and E-Government Symposium at the Hawaii International Conference on System Sciences (HICSS). Jochen is the Chair (2013 to 2017) of the IFIP TC3 WG 8.5 (Information Systems and Public Administration) and is a past president of the Digital Government Society (2010-2011).

Selected Publications
Refereed Journal Articles:

Scholl, H. J., & Alawadhi, S. (2015). Creating Smart Governance: The Key to Radical ICT Overhaul at the City of Munich, Information Polity, 20(3), in print.

Scholl, H. J., Jurisch, M., Scholl, M. C., & Krcmar, H. (2014). Building Sound Foundations for Smart City Government: The Case of Munich, Germany. International Journal of E-Planning Research, 3(4), pp. 1-22. doi: 10.4018/IJEPR

Scholl, H. J. (2014). Mobile ICTs in Government Field Operations: A Socio-Technical Innovation Project. International Journal of Electronic Government Research (IJEGR), 10(2), pp. 60-81. doi: 10.4018/ijegr.2014040105

Scholl, H. J., & Patin, B. J. (2014). Resilient Information Infrastructures: Criticality and Role in Responding to Catastrophic Incidents. Transforming Government: People, Process and Policy, 8(1), pp. 28-48.

Scholl, H. J., & Chatfield, A. T. (2014). The Role of Resilient Information Infrastructures: The Case of Radio Fukushima during and after the 2011 Eastern Japan Catastrophe. International Journal of Public Administration in the Digital Age, 1(2), pp. 1-24

Scholl, H. J., & Dwivedi, Y. K. (2014). Forums for Electronic Government Scholars: Insights from a 2012/2013 Study. Government Information Quarterly, 31(2), 229-242.

Scholl, H. J., Wang, K., Wang, Y., Woods, G., Xu, D., Yao, Y., et al. (2014). Top soccer teams in cyberspace: Online channels for services, communications, research, and sales. Journal of Marketing Analytics, 2(2), pp. 98-119.

Scholl, H. J., Eisenberg, M., Dirks, L., & Carlson, T. S. (2011). The TEDS Framework for Assessing Information Systems From a Human Actors’ Perspective: Extending and Repurposing Taylor’s Value-Added Model. Journal of the American Society for Information Science and Technology, 62(4), 789–804. doi: 10.1002/asi.21500

Scholl, H. J. (2007a). Central research questions in E-Government, or which trajectory should the study domain take? Transforming Government: Process, People, Policy, 1(1), 67-88. Emerald LiteratiNetwork 2008 ”Highly Commended” paper award

Scholl, H. J., & Klischewski, R. (2007). E-Government integration and interoperability: Framing the research agenda. International Journal of Public Administration, 30(8), 889-928.

Refereed Conference Papers:

Scholl, H. J., & Alawadhi, S. (2015, January 5-8). Pooling and Leveraging Scarce Resources: The Smart eCityGov Alliance. Proceedings of the 48th Hawaii International Conference on System Sciences (HICSS-48), Poipu, Kauai, HI., pp. 2355-2365

Scholl, H. J. (2014, September 1-4). The EGOV Research Community: An Update on Where We Stand. In M. Janssen, H. Scholl, M. Wimmer & F. Bannister (Eds.), Electronic Government (Vol. 8653, pp. 1-16): Springer Berlin Heidelberg.

Scholl, H. J., & Scholl, M. C. (2014, March 4-7). Smart Governance: A Roadmap for Research and Practice. Proceedings of the 9th iConference, Berlin, Germany. pp. 1-17.

Chatfield, A. T., Scholl, H. J., & Brajawidagda, U. (2014, January 6-9). #Sandy Tweets: Citizens’ Co-Production of Time-Critical Information during an Unfolding Catastrophe. Proceedings of the 47th Hawaii International Conference on System Sciences (HICSS-47), Waikoloa, HI/USA, pp. 1-10.

Scholl, H. J. (2013). Electronic Government Research: Topical Directions and Preferences. In M. Wimmer (Ed.), 12th IFIP WG 8.5 International Conference, EGOV (pp. 1-12). Koblenz, Germany: Springer Lecture Notes in Computer Science.

Alawadhi, S., & Scholl, H. J. (2013, January 7-10). Aspirations and Realizations: The Smart City of Seattle. Proceedings of the 46th Hawaii International Conference on System Sciences (HICSS-46), Wailea, Maui, HI/USA, pp. 1-10.

Alawadhi, S., A. Aldama, H. Chourabi, J. R. Gil-Garcia, S. Leung, S. Mellouli, T. Nam, T. Pardo, H. J. Scholl, and S. Walker, (2012). Building Understanding of Smart City Initiatives. in Electronic Government. vol. 7443, H. J. Scholl, M. Janssen, M. A. Wimmer, C. E. Moe, and L. S. Flak, Eds. Berlin, Heidelberg: Springer Berlin Heidelberg, pp. 40-53.

Teresa Harrison
Teresa Harrison
Faculty Fellow

Specialty
  • Communication and technology
  • Relationship between new media and democratic processes and practices
  • Open Government: Technology, Politics and Communication

Brief Bio
Dr. Harrison is professor in the Department of Communication at the University at Albany, SUNY. Her research interests focus on a range of topics centering on communication and technology, with a special emphasis on the relationship between new media and democratic processes and practices.

Teresa worked on the CTG team that collected and analyzed data related to the use of information technologies during the response to the World Trade Center attacks, and is currently focusing on projects related to open government initiatives.

Teresa chaired UAlbany's Department of Communication from 2001 to 2010 after serving as Associate Dean of the School of Humanities and Social Sciences at Rensselaer Polytechnic Institute from 1997-2001. She is the managing editor of the Electronic Journal of Communication, which began publishing in 1990 as one of the discipline's first peer reviewed online journals. She has also served on the editorial board of publications such as the Journal of Computer Mediated Communication and New Media & Society. Her work has been supported by the National Science Foundation and her publications have appeared in Human Communication Research, Communication Monographs, Communication Yearbook, Journal of the American Society for Information Science and Technology, Journal of Computer Mediated Communication, and New Media & Society.


Selected Publications
Harrison, T., Guerrero, S., Burke, G. B., Cook, M., Cresswell, A., Helbig, N., Hrdinová, J., & Pardo, T. (2011). Open government and e-government: Democratic challenges from a public value perspective. In Proceedings of the 12th Annual Digital Government Research Conference. Digital Government Research Center.

Harrison, T. and Zappen, J. (2010). Designing e-government: Exploring the potential of new information and communication technology paradigms for democratic purposes. In J. Scholl (ed.) Electronic Government: Information, Technology, and Transformation (p. 156-176). Armonk, NY: ME Sharpe.

Harrison, T., Zappen, J., & Watson, D. (2009). Children’s use of government information systems: Design and usability. In Proceedings of DG2009, the 10th National Conference on Digital Government Research. Digital Government Research Center.

Zappen, J., Harrison, T., & Watson, D. (2008). A new paradigm for designing e-government: Web 2.0 and experience design. In Proceedings of DG2008, the 9th National Conference on Digital Government Research. Digital Government Research Center.

Harrison, T., Pardo, T., Gil-Garcia, J. R., Thompson, F., Juraga, D. (2007). Geographic information technologies, structuration theory, and the World Trade Center crisis. Journal of the American Society for Information Science and Technology, 58(14), 2240-2254. Winner of the 2008 John Wiley Best JASIST Paper Award.


Education
  • Ph.D., Communication, 1981, Bowling Green State University
  • MA, Communication, 1975, Bowling Green State University
  • B.S., Political Science, 1974, Northern Arizona University

Haseeb Kaurejo
University at Albany

Iseul Choi
Rockefeller College of Public Affairs & Policy

J. Ignacio Criado
J. Ignacio Criado
Research Fellow

Specialty
  • Public innovation
  • Social media & public administration
  • Open government
  • Inter-organizational collaboration & interoperability
  • Europeanisation of electronic government policy
  • Digital divide and electronic government demand

Brief Bio
J. Ignacio Criado is an associate professor in the Department of Political Science and International Relations at Universidad Autónoma de Madrid in Spain. He has been a visiting researcher in different international institutions including Monash University, University of Manchester, London School of Economics, and the European Institute of Public Administration. He has also been a visiting fellow at Oxford Internet Institute, University of Oxford, and a postdoctoral visiting scholar at the Center for Technology in Government at the University at Albany.

Ignacio's academic record includes diverse books, chapters, and journal articles; he is the author or co-author of articles published in Government Information Quarterly, Social Science Computer Review, Information Polity, International Journal of Electronic Governance, Internacional Journal of Public Sector Management, Gestión y Política Pública, Revista de Estudios Políticos, Revista Internacional de Sociología, Innovar, Revista de Ciencias Administrativas y Sociales or Reforma y Democracia. He has collaborated in training courses and delivered consultancy projects for diverse international organizations, including the Latin American Center for Developing Administration (CLAD), UNESCO, the Ibero-American Youth Organization, Google Spain, INAP, AEVAL and other public organizations at different levels of government. Additionally, Ignacio has been an evaluator of the European Awards for e-Government of the European Commission, and author of the Ibero-American Interoperability Framework. He is co-founder of NovaGob and Director of NovaGob.Lab, the first Governance Lab for Public Innovation in Spain.

Education
  • Ph.D. Political Science & Public Administration, Ortega and Gasset Institute and Universidad Complutense de Madridu, Madrid, 2009.
  • M.A. Government & Public Administration, Ortega and Gasset Institute and Universidad Complutense de Madrid, 2002.
  • B.A. Political Science & Public Administration, Universidad Complutense de Madrid, 2000.

  • Other Academic Experience:
  • Post-doctoral, Center for Emergency Management, Jinan University, June 2010-March 2013
  • Visiting Scholar, Center for Technology in Government, University at Albany, July 2015-July 2016

Norm Jacknis
Norman J. Jacknis
Government Fellow

Specialty
  • E-Government
  • Citizen Engagement
  • Economic Development
  • Smart Cities

Brief Bio
As a government fellow at CTG, Norm will work with staff to develop practitioner articles and briefs with an initial focus on smart cities and smart government. Dr. Jacknis writes a blog for elected government executives titled Looking Forward.

Dr. Norman Jacknis is currently Senior Fellow at the Intelligent Community Forum as well as the National Association of Counties. He is also the Co-Founder and Chairman of the Gotham Innovation Greenhouse, a collaborative cross-disciplinary group that blends technology and design for exciting new urban experiences.

Before that, starting in 2008, he was Director, Cisco’s IBSG Public Sector Group (the company’s open innovation and pro-bono strategic advisory group). At Cisco, he worked extensively and in-depth with states and local government, the National Association of Counties, the US Conference of Mayors and the staff responsible for the Federal government’s website and citizen engagement.

Dr. Jacknis has extensive executive and leadership experience in local and state government. Before joining Cisco, Jacknis served more than ten years as CIO and commissioner of Westchester County, NY government, where he was responsible for all of the government’s technology, analytics, Internet and broadband activities, as well as technology-based economic development. In addition to the County government, he provided these services to municipalities and other non-profit community organizations. He also was co-chair of Technology and Enterprise Architecture in New York State Government’s CIO Council and a member of the Partnership For Intergovernmental Innovation.

Under his leadership, Westchester County won numerous awards, including the Center for Digital Government’s top ten digital counties in the country, American City & County's Crown Communities Award for technology and was selected by the ICF as one of the global top seven Intelligent Communities. Government Technology Magazine selected him as one of the nation’s "Top 25 Doers, Dreamers and Drivers who, using technology … broke bureaucratic inertia to better serve the public”.

Prior to his public service, Dr. Jacknis had diverse experience as an executive in the software industry, with emphasis on Internet applications and distributed computing. Jacknis received his Doctorate, Master's and Bachelor's degrees from Princeton University. Among many activities beyond his work, he is past President and now Chairman Emeritus of the Fairfield-Westchester Chapter of the Society for Information Management (a national association of CIOs and senior IT executives), Chairman of Westchester’s Internet society (WATPA, founded in the early 1990s), Trustee of the Westchester County Community College, past Chair and current member of the New York State Regents Advisory Council on Libraries, President of the New York Metropolitan Library Council, among several leadership positions in the library community

Selected Publications
Jacknis, Norman J. (ongoing). Looking Forward blog for elected government executives.

Jacknis, Norman J. (2014). Beyond Smarter City Infrastructure: The New Urban Experience in Smarter Cities for a Brighter Sustainable Future – A Global Perspective Eds. Alan R. Shark, etal. ITEMS International & PTI-Public Technology Institute.

Jacknis, Norman J. (2011). A New Kind Of Public Square For Urban America in Transforming American Governance: Rebooting The Public Square Ed Alan P. Balutis, etal. M. E. Sharpe Incorporated

Jacknis, Norman J. (2011). Government’s Role In Facilitating An Innovative Economy. International Journal on Innovation Science Vol. 3 No. 3. pp 107-116.

Education
  • Ph.D., Princeton University
  • M.A., Princeton University
  • B.A., Princeton University

James Dias
University at Albany

Jenn Gustetic
Public Sector Innovation Expert

Jing Zhang
Jing Zhang
Research Fellow

Specialty
  • Organizational impact of technology and innovation
  • Sustainable consumption and sustainable supply chain
  • Inter-organizational information and knowledge sharing
  • Smart grid adoption

Brief Bio
Jing Zhang is an Associate Professor of Management at Clark University and Acting Director of the MBA program. Her research focuses on the interaction between information technology and organizations, particularly in inter-organizational information and knowledge sharing efforts in public sector. Using qualitative and quantitative research methods, she explores the questions of trust development, leadership paradoxes, social capital, collaboration models, and governance structure in situations where inter-organizational information integrations are involved.

Her more recent research took upon the issue of sustainability. She focuses on the role of information and information technology in enabling sustainable consumption, and as well as social technical adoption of smart-grid technologies. She has published in European Journal of Information Systems, Public Performance and Management Review, Information Technology and Management, International Journal of Enterprise Information Management, among others. Her work has been supported by US National Science Foundation, Mosakowski Institute of Public Enterprise at Clark, and Chongqing Bureau of Education in China.

She has been a member of the organizing committee of the Annual International Conference on Digital Government Research (dg.o) for many years, and served as program co-chair for dg.o in the last three years. She co-edited a special issue for Government Information Quarterly, Information Polity, and Information Technology and Management.

Jing Zhang holds a PhD in Information Science from University at Albany, SUNY. She worked as a Graduate Assistant at Center for Technology in Government from 1999 to 2003. Later on she collaborated with CTG on the NSF funded project of INTEROP: Building Information Sharing Networks to Support Consumer Choice, and served as a Co-PI. She was also a participants of the North American Digital Government Working Group funded by NSF.

Selected Publications
Haixin Liu, Jing Zhang, Renjing Liu, Guiquan Li (accepted for publication) Model for consumer knowledge contribution behavior: The roles of host firm management practices, technology effectiveness, and social capital Information Technology and Management

Sayogo, D., Zhang, J., Pardo, T., Tayi, G., Hrdinova, J., Andersen, D. F., & Luna-Reyes, L. F.(2014) Going Beyond Open Data: Challenges and Motivations for Smart Disclosure in Ethical Consumption. Journal of Theoretical and Applied Electronic Commerce Research, 9 (2) .

Luna-Reyes, L. F., Zhang, J., Whitmore, A., Jarman, H., Sayogo, D., Andersen, D. L., Tayi, G., Pardo, T., & Andersen, D. F. (2014), Full Information Product Pricing: An Information Strategy for Harnessing Consumer Choice to Create a More Sustainable World. Communications of Association of Information Systems, 34.

Djoko Sigit Sayogo, Nic dePaula, Joanne Luciano, James Michaelis, Luis F. Luna-Reyes, Giri Tayi, Holly Jarman, Jing Zhang, Deborah Andersen, Theresa Pardo Grace Begany, David Andersen (Accepted for publication). Semantic Web Technology to Support Smart Disclosure for Consumer Choices of Sustainable Certified Product.. IJPADA special issue on Semantic Web Technologies for Government.

Luna-Reyes, L. F., Zhang, J., Roy, R., Andersen, D. F., Andersen, M., Arcelus, J. & Whitmore, A. (2013) Information Strategies to Support Full Information Product Pricing: the Role of Trust. Information Polity, 18 (1)

Bach, C., Zhang, J., & Belardo, S. (2009) Extending the intellectual bandwidth model: a case study from the bioscience industry. Management Research Review, 32(12), pp 1097-1110.

Education
  • Ph.D., University at Albany/SUNY, Information Science, 2003

Julia Singleton
Julia Singleton
Program Assistant

Specialty
  • Project Management
  • Meeting & Workshop Facilitation
  • Training

Brief Bio
As Program Assistant at CTG, Julia provides critical support to several CTG teams conducting sponsored research and problem solving projects. This includes assisting with project development and administration, assisting in the design and execution of project facilitation activities, supporting work plans, conducting research, and more.

Julia has an extensive background in finance, technology, technical writing and training, as well as teaching. Her experience includes working for a Wall Street firm, a start-up dot.com, a large insurance company and most recently as a public school teacher.

Education
  • M.S. Educational Technology, New Jersey City University, 2011
  • M.B.A. Business Administration, State University of New York, Binghamton, 1993
  • B.S. Marketing, State University of New York, Oswego, 1986

Kangchen Li
Kangchen Li
Visiting Scholar

Specialty
  • Emergency Management Information Platforms
  • Resilient Cities

Brief Bio
Kangchen is a Masters of Public Administration and Emergency Management student at Jinan University in Guangzhou, China. Her mentor in China is Yumei Chen, a CTG Research Fellow and former Visiting Scholar.

Her current research focuses primarily on resilient cities, specifically the connections between the resilient city and its emergency management. She has had her research on this subject published in the journal of Chinese Public Administration.

During her time at CTG, Kangchen is studying under Luis Felipe Luna-Reyes.

Education
  • M.S. Emergency Management, Jinan University, China, in process
  • B.S. Management of Public Services, Huaihua University, China, 2015

Karan Verma
University at Albany

Kashif Zaidi
University at Albany

Alan Kowlowitz
Alan Kowlowitz
Government Fellow

Specialty
  • Electronic records management and preservation
  • Identity and Access Management (IAM)
  • Information security management, policy and standards

Brief Bio
Alan has brought his 32 years of experience with the New York State Archives and the former Office for Technology (OFT) (now Information Technology Services (ITS)) to CTG as a Government Fellow. He is presently a consultant with the New York State Technology Enterprise Corporation (NYSTEC) within its Information Security practice. Alan is applying his deep knowledge of NYS government, its critical challenges, and his expertise in electronic records management and preservation, information security, information policy development, identity management, open government and other areas to CTG projects. He has authored, co-authored or edited a number of CTG publications focused on electronic records management, information sharing, and access to government information. Alan has also participated in CTG projects that range from developing tools to assist organizations in developing content management systems to the role of public libraries within an open government ecosystem.

During his tenure at both the State Archives and OFT, Alan was involved with CTG projects in various capacities. While at the State Archives he co-authored and was principal State Archives participant in the Models for Action project. While at OFT he served on the Advisory Group for Gateways project and cooperated with CTG on many other e-Government initiatives.

Alan was on the staff of the State Archives between 1979-1999 where he helped establish and then manage that institution’s electronic records program. He also assisted OFT in drafting New York State’s Electronic Signatures and Records Act (ESRA). Between 2000-2004, Alan served on the OFT team that developed the ESRA regulations and guidelines and established the State’s e-Government/e-Commerce Program. During his tenure with both the State Archives and OFT, Alan has had extensive experience working with local governments on electronic records and e-government issues. As a member of the NYSTEC Security Practice he has worked on risk assessments and reviews for State agencies focused on FISMA and HIPAA compliance.

Selected Publications
G. Brian Burke, Alan Kowlowitz, Theresa Pardo, and Megan Sutherland, Enabling Open Government for All: A Road Map for Public Libraries, Center for Technology in Government, 2014

Anthony M. Cresswell, Theresa A. Pardo, Donna S. Canestraro, Sharon S. Dawes, Dubravka Juraga, and Alan Kowlowitz (Editor), Government Information Sharing: A Planning Toolkit, Center for Technology in Government, 2013

Theresa A. Pardo, Sharon S. Dawes, Anthony M. Cresswell, and Alan Kowlowitz (editor), Opening Gateways: A Practical Guide for Designing Information Access Programs, Center for Technology in Government, 2012


Kowlowitz, Alan & Aveni, John. Report to the Governor and Legislature on New York State's Electronic Signatures and Records Act, New York State Office for Technology, November 1, 2004.

Kowlowitz, Alan. NYS Best Practice Guidelines # G04-001 Electronic Signatures and Records (ESRA) Guidelines, New York State Office for Technology, May 2004.

Education
  • Northern Illinois University, (PhD courses completed in 1979) (American History)
  • MA, Interdisciplinary Social Sciences (Sociology and History), 1976, State University of New York at Buffalo
  • B.A., Political Science, 1972, State University of New York at Binghamton

Jane Krumm-Schwan
Jane Krumm-Schwan
Director of Administration and Finance

Specialty
  • Financial Management & Budgeting
  • Contract Management
  • Grants Administration
  • Human Resources
  • Facility Management
  • Technology & Information Systems

Brief Bio
As CTG's Director of Administration and Finance, Jane is responsible for managing the Center's financial planning and budgeting, grants administration, contract management, human resources, facility management and business administration.

Jane has 35 years of experience in financial management, business operations, administration, and human resources within the higher education, nonprofit and corporate sector. She has experience in computer network administration and information system implementations in purchasing, financial management and healthcare systems. Previously she worked for the American Heart Association, Family and Children Services, YWCA, Cornell University and Ithaca College.

Education
  • B.S. Human Ecology, 1978, Oneonta, State University of New York

Lalitkumar Borse
University at Albany

Lei Zheng
Lei Zheng
Research Fellow

Specialty
  • Cross-boundary Information Sharing and Integration
  • Government Use of Social Media
  • Open Data and Open Government
  • Transnational Knowledge and Information Sharing
  • E-government Readiness Assessment

Brief Bio
Dr. Lei Zheng is an Associate Professor and Assistant Dean at the School of International Relations and Public Affairs, Fudan University, one of the oldest and most prestigious universities in China. He is also the Director of the Lab for Digital and Mobile Governance at Fudan University. He holds a PhD in Public Administration and Policy from the Rockefeller College of Public Affairs and Policy, University at Albany, SUNY. From 2006 through 2009, he was a graduate assistant at the Center for Technology in Government at University at Albany.

Dr. Lei Zheng serves as a board member of Digital Government Society since 2014, deputy chief editor of Fudan Public Administration Review, member of the editorial board of China E-Government Journal, director for international cooperation and member of E-government Advisory Committee of China Information Association, member of the Informatization Advisory Committee of China National Forestry Bureau.


Selected Publications
Lei Zheng and Tuo Zheng (Forthcoming 2014). Innovation through Social Media in the Public Sector: Information and Interactions, Government Information Quarterly.

Lei Zheng (2013). Social Media in Chinese Government: Drivers, Challenges and Capabilities. Government Information Quarterly, 30(4).

Tuo Zheng and Lei Zheng (2013). Examining E-government Enterprise Architecture Research in China: A Systematic Approach and Research Agenda, Government Information Quarterly, 30(1).

Tung-mou Yang, Lei Zheng, and Theresa Pardo (2012). The Boundary of Information Sharing and Integration: A Case Study of Taiwan e-Government, Government Information Quarterly, 29(1).

Lei Zheng, Tung-mou Yang, Theresa Pardo, and Yuanfu Jiang (2009). Understanding the ‘boundary’ in Cross-boundary Information Sharing. Proceedings of the 42th Hawaii International Conference on System Sciences, Best Paper Award in E-government Track.

Lei Zheng et al. (2009). Leadership Behaviors in Cross-boundary Information Sharing and Integration: Comparing the US and China. Proceedings of the 3rd International Conference on Theory and Practice of Electronic Governance, Nomination for Best Paper Award.

Education
  • Ph.D., Public Administration and Policy, University at Albany, State University of New York, 2009 (Honorable Mention for a Distinguished Dissertation)
  • MPA, Eller School of Management, University of Arizona, 2004 (Phi Alpha Alpha)
  • B.A., English, Beijing International Studies University, China, 1996

Lingjun Fan
Lingjun Fan
Research Fellow

Specialty
  • Smart City
  • Big Data
  • Block Chain Technology
  • Computer Architecture

Brief Bio
Lingjun is a Research Director at the Institute of Computing Technology, Chinese Academy of Sciences. With a background in information technology, his research focuses on how to construct a better information environment for building smart cities, and how to govern the big data in government. He is currently undertaking a sub-project from National Science Foundation of China on governing government big data, and trying to adopt block chain technology for sharing and opening government big data. He is also interested in information technology development trends, with the goal of making suggestions for the government to develop and apply advanced information technology, and promote the public service.

Education
  • Visiting Scholar MIST lab, Wayne State University, USA
  • Ph.D Computer Architecture, ICT, Chinese Academy of Sciences, China
  • B.A. Computer Science, Beijing Jiaotong University, China

Lucas Quirino Freitas
Brazilian Scientific Mobility Program

Luis Felipe Luna-Reyes
Luis Felipe Luna-Reyes
Faculty Fellow

Specialty
  • Modeling and simulation of socio-technical systems
  • Use of Information in public organizations
  • Interorganizational collaboration and knowledge transfer in public organizations
  • Group Decision Support Systems

Brief Bio
Luis is an Associate Professor of Informatics at the University at Albany and Faculty Fellow at CTG.

Luis' current research focuses on electronic government and on modeling collaboration processes in the development of information technologies across functional and organizational boundaries. This includes inter-organizational collaboration, information sharing, success of government-wide websites, and information policy to promote economic exchange in the NAFTA region.

Luis, who began his work at CTG in 2012 when he was awarded a Fulbright Scholarship, has taught more than a dozen courses at the undergraduate and masters level, as well as in executive education. These courses include Information Management, Modeling and Simulation, Knowledge Management and Learning Organizations, Systems Thinking, Decision Making, Information Decision Systems, Information Technology, Quantitative Analysis (including Statistics), Information Technology, and E-Business. He is also a member of the Mexican National Research System, which recognizes researchers in Mexico on the basis of their productivity and contribution to the creation of knowledge.

Selected Publications
Luna-Reyes L. F. and J. R. Gil-Garcia (2014). Digital Government Transformation and Internet Portals: The Co-Evolution of Technology, Organizations, and Institutions.Government Information Quarterly. 31(4): 545-555

Luna-Reyes, L. F., J. Zhang, A. Whitmore, H. Jarman, S. Picazo-Vela, D. L. Andersen, G. K. Tayi, T. A. Pardo, D. S. Sayogo, J. S. Luciano and D. F. Andersen (2014). Full Information Product Pricing: An Information Strategy for Harnessing Consumer Choice to Create a More Sustainable World.. Communications of the Association for Information Sustems. 34(1): Article 32 637-654

Luna-Reyes, L. F., Bertot, J. C. and Mellouli, S. (2014). Open Government, Open Data and Digital Government.. (Guest Editorial) Government Information Quarterly. 31(1): 4-5

Luna-Reyes, L. F. (2013) Trust and Collaboration in Interorganizational Information Technology Projects in the Public Sector. Gestión y Política Pública. Special Issue on E-Government: 173-211.

Luna-Reyes, L. F., Zhang, J., Roy, R., Andersen, D. F., Whitmore, A., and Andersen, D. L. (2013) Information Strategies to Support Full Information Product Pricing: The Role of Trust. Information Polity: The International Journal of Government & Democracy in the Information Age. 18(1): 75-91

Education
  • Ph.D., University at Albany/SUNY, Information Science, 2004 (Distinguished Dissertation Award)
  • MBA (MIS), F. Universidad de las Américas-Puebla; Cholula, Puebla, M�XICO, 1997 (Cum Laude)
  • BA, Education, F. Universidad de las Américas-Puebla; Cholula, Puebla, M�XICO, 1992 (Cum Laude and best GPA in the Education Department)

Matt Leger
University at Albany

Meet Parikh
University at Albany

Megan Sutherland
Megan Sutherland
Program Associate

Specialty
  • Archives and Records Management
  • Open Government – Governance and Information Management Strategy

Brief Bio
As a program associate here at CTG, Megan’s focus is on project definition, project planning, work plan development, data collection and analysis, preparing and planning articles and reports, and designing and conducting group facilitation activities related to certain projects. Megan began working at CTG as a program assistant in September 2012. Prior to working at CTG, Megan worked with the Committee on Open Government as an intern in which she focused on city and town clerks as well as IT professionals working in government at the local level. The research was conducted within the State of New York and was designed to study and assess how the use of, or lack of, technology affected management and access to government documents. She also interned at CTG and worked on an ongoing project to develop a shared code enforcement data repository for cities in the Capital Region.

In December 2012, Megan completed her graduate study at the University at Albany’s College of Computing and Information with a Master’s degree in Information Science with concentrated studies in Archives and Records Management. Her graduate studies at Albany focused primarily on preservation and conservation management in archives administration, library services, records management and procedures (i.e. inventory, records and information systems, management policies and development, etc.). She also holds a Bachelor’s in History from SUNY Albany.

Selected Publications
Cook, M. E., & Sutherland, M. K. (2015, May). A shared information resource to fight urban blight: challenges and opportunities in New York state. Proceedings of the 16th Annual International Conference on Digital Government Research (pp. 283-288). ACM.

Cook, M. E., & Sutherland, M. (2014, October). The emerging role of IT leadership in local government: challenges, realities, and recommendations. Proceedings of the 8th International Conference on Theory and Practice of Electronic Governance (pp. 251-258). ACM.

Abadi, M., Sutherland, M., Cook, M., & Werthmuller, D. (2013, June). Revitalizing the capital district leveraging a regional code enforcement repository. Proceedings of the 14th Annual International Conference on Digital Government Research (pp. 275-276). ACM.

Education
  • M.A, Information Science, University at Albany – SUNY, 2012
  • B.A., History, University at Albany – SUNY, 2010

Sehl Mellouli
Sehl Mellouli
Research Fellow

Specialty
  • Citizens' engagement
  • Business processes modeling
  • Smart cities implementation
  • Systems interoperability
 

Brief Bio
Dr. Sehl Mellouli is a full professor of Information Systems at Laval University. His main research interests are related to smart cities, electronic government, and intelligent information systems. His research is mainly funded by Canada research councils, Quebec research councils, and the private sector. He has also taken part in international research projects funded by the National Science Foundation (USA) and by the European Union (FP7 program). Sehl has published in high ranked international journals and conferences.

He has been a member of the organizing committee of the Annual International Conference on Digital Government Research (dg.o) for many years, and served as program co-chair for dg.o in 2012 and 2013. He co-edited a special issue for Government Information Quarterly, and Information Polity.

Sehl holds a Ph.D. in Computer Science from Laval University.

Selected Publications
Mustapha. K., Mcheik., H., and Mellouli., S. (2015). Smart Cities and Resilience Plans: A Multi-Agent Based Simulation for Extreme Event Rescuing. Smarter as the New Urban Agenda: A Comprehensive View of the 21st Century City. Ramon Gil-Garcia, Theresa Pardo, and Taewoo Nam editors. Published by Springer. Accepted.

Mellouli, S. (2014). The Ingredients for the Success of an e-Government Website (Book review), Public Administration Review, 74(2): 283-285.

Luna-Reyes., L.F., Bertot, J. C., Mellouli, S. (2014). Open Government, Open Data and Digital Government. Government Information Quarterly, 31(1): 4-5.

Luna-Reyes, Luis F., Mellouli, S., Bertot, J.C. (2013). Key factors and processes for digital government success, Information Polity, 18(2): 101-105.

Daou, A., Karuranga, E., Thiam, F., Mellouli, S., Poulin, D. (2013). E-government in outlying regions: A manager's perspective, Information Polity, 18(2): 157-167.

Rekik., M., and Mellouli, S. (2012). A Reputation-Based Winner Determination Problem For Combinatorial Transportation Procurement Auctions, Journal of The Operational Research Society, 1(10).

Pascot., D., Bouslama., F., and Mellouli, S. (2011). Architecturing large integrated complex information systems: an application to healthcare. Knowledge and Information Systems Journal, 27(1).

Education
  • Ph.D., Computer Science, Laval University

Mila Gascó
Mila Gascó
Associate Research Director

Specialty
  • E-Government
  • Open Government
  • Smart Cities

Brief Bio
Dr. Mila Gascó is the Associate Research Director at the Center for Technology in Government and is also an Associate Research Professor at Rockefeller College of Public Affairs & Policy.

Mila comes to the United States and CTG from the Center for Public Governance at ESADE Business & Law School in Barcelona, where she was a senior researcher leading the center’s research on e-governance, open government, and smart cities. She has an extensive consulting and teaching background, having worked for a wide variety of organizations including the United Nations’ Development Program, the Office of the Mayor of Valencia, Valenzuela, the Spanish Agency for International Development, the International Institute for Democracy and Electoral Assistance, and many others. She is a recipient of the Entric Prat de la Riba award, which is granted by the School of Public Administration of Catalonia to the author of the top thesis on public management and administration. She has taken part in numerous national and international seminars/conferences and regularly publishes in both English and Spanish.

Mila splits her time between guiding CTG’s research initiatives, and teaching in the Government Information Strategy Management program at Rockefeller College.


Selected Publications
Jiménez, C. & Gascó, M. (eds.) (2016). Achieving open justice through citizen participation and transparency.Hershey, PA: IGI Global. Forthcoming.

Gascó, M. (2015). Fab athenaeums: Co-creation and social innovation in the smart city. XX CLAD Congress. Lima, November 10-13.

Gascó, M. (2015). Open government best practices guide. Bogota: Universidad Externado de Colombia.

Gascó, M. (ed.) (2014). Open government. Opportunities and challenges for public governance. New York: Springer.

Education
  • Ph.D. in Public Management, 2001, Rovira & Virgili University (Spain)
  • Master of Business Administration, 1994, ESADE Business & Law School and Polytechnical University of Catalonia (Spain)
  • Bachelor in Business Administration, 1993, ESADE Business & Law School and Polytechnical University of Catalonia (Spain)

Minyoung Ku
Minyoung Ku
Research Fellow

Specialty
  • Knowledge Management
  • Policy Informatics
  • Big Data Management
  • Social Network Analysis

Brief Bio
Minyoung is an Assistant Professor at John Jay College and was a Postdoctoral Associate at CTG in 2015. Prior to joining CTG, Minyoung was a graduate student instructor and taught a masters-level policy methods class, Data, Models, and Decisions I. Since 2012, she has been conducting research in an interdisciplinary, inter-organizational research team that is developing simulation-based learning packages for MPA/MPP programs to teach and learn about complexity in public administration and policy. She joined CTG as a Graduate Assistant, was promoted to Research Assistant, and then again promoted to Postdoctoral Associate upon completion of her Ph.D.

Minyoung's dissertation, defended in the Fall of 2015, was entitled "Social Networks and Human Agency in Knowledge Sharing and Creation: Lessons from a Public Research University."

Education
  • Ph.D., Public Administration, Rockefeller College, University at Albany
  • Master of Public Administration, Sungkyunkwan University

Mojtaba Roshan
University at Albany

Nicolas Soto
University at Albany

Nidhi Vij
Nidhi Vij
Visiting Scholar

Specialty
  • Open government initiatives
  • Mobile technologies
  • Internet transparency

Brief Bio
Nidhi is an Assistant Professor at the University of Mississippi. With a background in economics, her research focuses on the use of Information Communication Technologies (ICT), especially mobile technologies in public administration and particularly in social welfare policies in a global comparative context. With prioritization of Open Government Initiatives, digitization, and internet transparency, she is interested in the impact of these new ideas on bureaucratic processes, collaborative governance, and community public participation. She is also interested in developing impact evaluation designs and implementation for social programs.

Education
  • Ph.D Public Administration, Syracuse University, USA
  • M.A. Economics, Delhi University, India
  • B.A. (Hons) Economics, Delhi University, India

Theresa Pardo
Theresa Pardo
Center Director

Specialty
  • Information technology innovation in the public sector
  • Electronic records management
  • Interagency and intergovernmental information sharing and integration
  • Information technology business case planning and development

Brief Bio
In addition to serving as Director of CTG, Theresa also holds full research professor appointments in Public Administration and Policy and Informatics. Under her leadership, CTG works closely with multi-sector and multi-disciplinary teams from the U.S. and around the world to carry out applied research and problem solving projects focused on the intersections of policy, management, and technology in the governmental context.

As a result of her recognized expertise in the digital government field, she has been appointed to numerous high level advisory roles at all levels of government in the United States and internationally. New York Governor Andrew M. Cuomo appointed Theresa Policy Advisor to his OpenNY initiative and she was recently appointed to the city of Schenectady's Smart Cities Advisory Commission. The US Environmental Protection Agency appointed Theresa to the Agency’s National Advisory Committee and she recently began a 4-year term as a member of the User Working Group of the NASA Socioeconomic Data and Applications Center. Additional roles include serving as a member of the New York State Department of Health’s Transparency, Evaluation and HIT Workgroup, with the U.S. Government Accountability Office Executive Council on Information, Management and Technology, and more. Internationally, Theresa was appointed as advisor to the E-Gov Chapter of the China Information Association and the Data Center for Applied Research in Social Sciences, Centro de Investigacion y Docencia Economicas (CIDE), Mexico and she is the first female chair of the Oman E-Government Award Jury. She is regularly called upon by the World Bank and the United Nations to advise both international organizations on how information and technology can best be used to help address critical global issues.

Theresa has published over 135 articles, research reports, practice guides, book chapters and books and is ranked among the top five scholars in digital government. She is a member of a number of editorial boards, including Government Information Quarterly and Information Polity. Her work has been recognized through numerous best paper awards as well as with the University at Albany’s Excellence in Teaching Award, the University at Albany Distinguished Alumni Award, the Rockefeller College Distinguished Service Award and Government Technology Magazine’s Top 25 Doers, Drivers, and Dreamers Award. Additionally, Theresa is a co-developer of the nationally ranked Government Information Strategy and Management program offered by Rockefeller College, University at Albany.

Theresa is highly sought after to present keynote speeches and participate in plenary panels at conferences and other events throughout the world, including at the World Internet Conference in China, the Networking and Information Technology Research and Development (NITRD) FASTER Community of Practice, Office of Science and Technology Policy, Executive Office of the President, the New York State Department of State, the Moscow Urban Forum, the Bahrain International E-Government Forum, and the International Conference for e-Democracy and Open Government, among others.


Selected Publications
Gil-García, J.R. & Pardo, T. A. (2005). Egovernment Success Factors: Mapping Practical Tools to Theoretical Foundations, Government Information Quarterly, 22(1), 187-216.

Pardo, T.A. & Tayi, G.K. (2007). Interorganizational Information Integration: A key enabler for digital government. Government Information Quarterly 24(4), 691-715.

Harrison, T., Gil-García, J. R., Pardo, T. A., & Thompson, F. (2007). , Geographic Information Technologies, Structuration Theory, and the World Trade Center Attack, Journal of the American Society for Information Science and Technology 58(4), 2240-2253.

Dawes, S.S., Cresswell, A.M., & Pardo, T.A. (2009). From ‘‘Need to Know’’ to ‘‘Need to Share’’: Tangled Problems, Information Boundaries, and the Building of Public Sector Knowledge Networks, Public Administration Review, Volume 69, Issue 3 (p 392-402).

Nam, T & Pardo, T.A. (2013). Identifying Success Factors and Challenges of 311-Driven Service Integration: A Comparative Case Study of NYC311 and Philly311, Proceedings of the 46th Hawaii International Conference on System Sciences (HICSS), Hawaii.

Nam, T. & Pardo, T.A. (2014). The changing face of a city government: A case study of Philly311, Government Information Quarterly.

Education
  • Ph.D., Information Science, 1998, University at Albany/State University of New York, Dissertation: Reducing the Risks of Innovative Uses of Information Technology in the Public Sector: A Multidisciplinary Model.
  • M.S. Educational Administration, 1990, University at Albany/State University of New York.
  • B.A. Political Science, 1982, University at Albany/State University of New York.

Pedro Muller
Pedro Muller
Visiting Scholar

Specialty
  • Electronic Government
  • Smart Cities

Brief Bio
Pedro is a PhD student studying Regional Development at the University of Santa Cruz do Sul in Rio Grande do Sul, Brazil. He is currently a Professor in the Informatics department at the University of Passo Fundo, where he teaches undergraduate courses in Computer Science, Analysis and Development of Systems and Systems for the Internet.

His current research focuses primarily on electronic government, specifically the use of electronic government in the municipality of Rio Grande do Sul. The research is being done in partnership with the Federation of Associations of the Municipalities of Rio Grande do Sul (FAMURS) and is expected to help with the electronic governance plans for 497 municipalities.

During his time at CTG, Pedro is studying under Research Director J. Ramon Gil-Garcia.

Education
  • PhD. Regional Development, University of Santa Cruz do Sul, RS, Brazil, in process
  • M.S. Regional Development, University of IJUI, RS, Brazil, 2007

Peg Culotta Kates
SAP

Priti Pachpande
University at Albany

Qianli Yuan
University at Albany

Rafael Valenzuela-Mendoza
Rafael Valenzuela-Mendoza
Visiting Scholar

Specialty
  • Open Government
  • Public Safety
  • Citizen Participation in Public Policy

Brief Bio
Rafael is a full professor and researcher at the Autonomous University at Juarez City in Mexico, where he focuses on open government, citizen participation in public policy, public safety as a smart model and innovation in the public sector. He is currently leading a research team on a three-year project, funded by the National Council of Science and Technology of Mexico, to identify the critical organizational dimensions of open government for Mexico's federal government, with the goal of making suggestions to improve and enhance citizen involvement.

Rafael has received much international recognition, including awards from the Global Open Government Partnership (OGP-Asia), the International Development Research Center of Canada, and the Transparency Information Institute at Sonora State in Mexico.

Education
  • PhD in Public Policy, Monterrey Institute of Technology and Higher Education (ITESM), Mexico

Rahul Srivastava
University at Albany

Rashmi Ruikar
University at Albany

Reena Sharma
University at Albany

Paula Rickert
Paula Rickert
Assistant Business Manager

Specialty
  • General Office and Business Administration
  • Travel Reimbursements and Travel Card Reconciliations
  • Purchasing/Procurement Services
  • Events Logistic Coordination
  • CTG Contact Database Specialist
  • Coordinating New Staff Orientation

Brief Bio
Paula Rickert, as the Assistant Business Manager at CTG, provides support to the day to day activities and general business operations of purchasing services, human resource and financial management and event coordination under direction of the CTG Director of Administration and Finance. She manages the procurement of all goods and services for the Center by submitting state and Research Foundation purchase requisitions, monitoring vendor deliveries and verification of payment. She completes all travel reimbursements and travel reconciliations for staff and external project participants. She plans and coordinates all events for the Center’s various projects and external public events. She ensures that the CTG facilities maintain the highest business standards to support the Center’s projects and meetings with external partners.

Paula joined the Center in May 2004 as an administrative assistant. She previously worked as an administrative assistant at the SUNY Brockport Small Business Development Center. At the Small Business Development Center, she served as events coordinator, database specialist and purchasing agent for four years, and as one of the coordinators for the NYSSBDC Staff Training in 2002.

Paula earned her Bachelors of Science in Information Systems and graduated Cum Laude in December 2003. She matriculated in the University at Albany Evening Part-time Masters in Business Administration Program in the fall 2014.

Education
  • B.S. Cum Laude, Computer Information Systems, 2003, State University of New York at Brockport
  • A.O.S. Administration and Microprocessing 1998, Bryant & Stratton
  • A.S. Arts & Science, 1987, Monroe Community College

Robert S. Chen
Center for International Earth Science Information Network

Robert H. Samson
New York State

Saad Tai
University at Albany

Saad Tai
University at Albany

Samia Melhem
World Bank Group

Sheila Poole
NYS Office of Children & Family Services

Shiyang Yu
China National Development & Reform Commission

Simeon Ananou
University at Albany

Smit Shilu
University at Albany

Sneha Jain
University at Albany

Sora Park
University at Albany

Brigadier General Steven J. Spano
Center for Internet Security

Taewoo Nam
Taewoo Nam
Research Fellow

Specialty
  • Local and city administration
  • Intergovernmental relationships: horizontal and vertical relationships
  • Citizen engagement and participation in policy making and public services
  • Government innovation through ICTs

Brief Bio
Dr. Taewoo Nam has been working for the Department of Public Administration at Myongji University, Korea as an assistant professor since 2013. He earned PhD degree in Public Administration from the University at Albany, SUNY. He worked for the Center for Technology in Government as Graduate Assistant between 2009 and 2012. Since then he has been participating in the multinational research project, Smart Cities Service Integration. Using the findings from the project, he published some articles (in the bio below) and a doctoral dissertation titled as Modeling Municipal Service Integration: A Comparative Case Study of New York and Philadelphia 311 Systems.

He is interested in city and local administration, intergovernmental relationships, citizen participation, and digital government. His publications appear in various academic journals in the field of public administration and information science including Government Information Quarterly, International Journal of Public Administration, International Review of Administrative Sciences, International Review of Public Administration, Social Science Computer Review, Journal of Urban Technology, Journal of Information Technology and Politics, and Information Polity.

He involves as an advisor in the evaluation board of the Korean national government. He helps the national government evaluate the performance of national informatization initiatives and programs. He plays some administrative roles in Korean academic associations including the Korean Society of Organizational Studies, the Korean Research Association of Personnel Administration, and the Korean Association of Policy Analysis and Evaluation.

Selected Publications
Taewoo Nam (forthcoming). “Technology use and work-life balance.” Applied Research in Quality of Life. DOI: 10.1007/s11482-013-9283-1.

Taewoo Nam & Theresa A. Pardo (2014). “The changing face of a city government: A case study of Philly311.” Government Information Quarterly, 31(S1): S1–S9.

Taewoo Nam & Theresa A. Pardo (2014). “Understanding municipal service integration: An exploratory study on 311 contact centers.” Journal of Urban Technology, 21(1): 55–76.

Taewoo Nam (2014). “Determining the type of e-government use.” Government Information Quarterly, 31(2): 211–220.

Taewoo Nam (2014). “Assessing operational and collaborative performance management.” International Journal of Public Administration, 37(8), 514–527.

Taewoo Nam (2013). “Citizen participation in visioning a progressive city.” International Review of Public Administration, 18(3): 117–139.


Education
  • Ph.D., Public Administration, 2012, Rockefeller College, University at Albany
  • MPA, 2007, Public Affairs, Indiana University at Bloomington
  • MPA, 2000, Public Administration, Korea University
  • B.S., 1998, Korea University

Varun Narayanan
University at Albany

Karthik Vinod
College of Computing and Information

Derek Werthmuller
Derek Werthmuller
Director of Technology Innovation and Services

Specialty
  • Reliable and sustainable computing
  • Automated deployment and management of systems
  • Computer and network security
  • Data Visualization
  • Emerging Technologies

Brief Bio
As the Director of Technology Innovation and Services, Derek manages the Technology Solutions Laboratory and the Technology Services Unit to maintain the Center's technology infrastructure while also researching, prototyping, and implementing innovative and sustainable technology solutions.

In his more than 20 years at CTG, Derek has championed emerging technologies such as XML frameworks and XML databases for web content management, systems management, and more. He has led the Center’s activities into data visualization and also the Internet of Things, an increasingly common phenomenon. Derek was also responsible for directing CTG’s technology transfer program within the University to bring CTG’s innovative products to a greater market. Derek brings strong practical experience in automating system management and system deployment, and evaluating sustainable software solutions.

Academically, Derek spearheads CTG's Student Lab, providing students from UAlbany's College of Engineering and Applied Sciences and other academic programs with practical experiential learning opportunities. In addition to his responsiblities at CTG, Derek is also a member of the city of Albany's Broadband Initative Working Group. This group, established by Mayor of Albany Kathy Sheehan in 2015, works to assess the broadband landscape in Albany, investigate the "digital divide," among city residents, and help map out a solution to ensure the City has a broadband network that provides affordable, high speed internet for all.

Selected Publications
Costello, J., Werthmuller, D., & Apte, D. XML: A New Web Site Architecture. Albany: Center for Technology in Government, 2002.

Education
  • B.S., Computer Science, 1995, Siena College
  • A.A.S., Electrical Technology, 1989, Schenectady County Community College

Yuexin Zeng
Yuexin Zeng
Visiting Scholar

Specialty
  • Emergency Management Information Systems
  • Open Data

Brief Bio
Yuexin is a Masters student studying Emergency Management at Jinan University in Guangzhou, China. Yuexin focuses her reserach on Open Data, Open Government, and Emergency Management Information Systems & Collaboration as it pertains to Emergency Management. Yuexin's academic advisor in China is Yumei Chen, fellow CTG Visiting Scholar.

Education
  • M.S. in Emergency Management, Jinan University, China, in process
  • B.S. in Labor & Social Security, Henan University, China, 2014

Yumei Chen
Yumei Chen
Research Fellow

Specialty
  • Open Government Data
  • Government Data Utility and Security Technology & Standards
  • E-Government and Emergency Management Information Platform Infrastructure
  • Network Public Opinion Monitoring and Early Warning on Big Data
  • Smart City and Resilient City
  • Simulation-based Learning Environment

Brief Bio
Dr. Yumei Chen is an Associate Professor at the School of Public Administration and Emergency Management at Jinan University, one of the oldest and most prestigious universities in China. She is also the Director of the Center for Government Open Data and Social Innovation & Entrepreneurship at Jinan University. She holds a PhD in Management Information Systems from the School of Business, Macau Science and Technology University. From 2010 through 2015, she was a researcher at the Emergency Management Center at Jinan University.

Dr. Chen has nearly 15 years of software development experience in three outstanding IT companies from 1996 to 2010. She worked at Apple Computer International Co. Ltd. from 1996 to 1998 as a project management engineer and tester, focusing on Mac OS localization. She then worked at Founder Computer System Co. Ltd. of Peking University Founder Group Corp in 1999 as a marketing and product manager for nearly 4 years. She joined Guangdong TOONE Technology Co., Ltd. in 2002 as marketing director and assistant-CEO, during which she founded a software company, Guangzhou TOONE Software Co., Ltd. in 2007 and acted as General Manager until 2010, focusing on information system consulting and development for governments.

Dr. Chen was a year-long Visiting Scholar at CTG during 2015-2016. Currently, she is conducting research as well as software development on e-Government information systems and emergency management information systems with emphasis on information sharing among external organizations and open data to public.

Education
  • Ph.D., Management (Information Systems), School of Business, Macau University of Science & Technology (MUST), Macau, 2009
  • M.S. Engineering (Computer Aided Design), HuaZhong University of Science & Technology (HUST), Wuhan, China, 1996
  • B.A. Engineering (Mechanical Design), Xiangtan University, China, 1993

  • Other Academic Experience:
  • Post-doctoral, Center for Emergency Management, Jinan University, June 2010-March 2013
  • Visiting Scholar, Center for Technology in Government, University at Albany, July 2015-July 2016

Zabeah Ahmadzai
University at Albany