The research literature also offers a wide ranging view of the conditions that are likely to promote success on the foregoing measures. Sociologists have long identified trust (Gulati, 1995, Nooteboom et al., 1997), and the reputation of participants (Granovetter, 1985; Hill, 1990) as elements in successful networks.
In their study of human service coalitions, Mizrahi and Rosethal (2001) identified commitment to the network goal, competent leadership, commitment to unity, equitable decision making structures and processes, and mutual respect and trust. Reviewing the experiences and performance of interorganizational and intergovernmental information sharing and service delivery networks, Dawes and Pardo (2002) concluded that more successful projects set realistic and measurable expectations but did so within a holistic understanding of the issues and challenges surrounding their particular effort. More successful projects attended to the ways in which information flowed through work processes and infused practices in the participating organizations. They also marshalled a variety of financial and professional skills, employed diverse communication methods, shared risks and benefits among the partners, and selected competent leaders and methods for managing complexity.
Knowledge management programs reviewed by Davenport, et al. (1998) were more successful when they focused on performance or industry value, built compatible technical and organizational infrastructures, adopted data and technical standards, and, most importantly, exhibited a knowledge-friendly culture. Such a culture has a postive orientation toward and values knowledge, does not inhibit people from sharing knowledge, and encourages and rewards learning.
Tables 2a, 2b, and 2c present one way to consider how these conditions may be linked to network, organization, and individual success. The tables present a high-level overview of the levels of analysis; the structural, performance, and interaction measures associated with each level; and the conditions which appear to be necessary (or at least desirable) for successful outcomes. Structural measures of success appear to be most influenced by conditions in which the public value of the network is well recognized, the network and partners enjoy positive reputations, and legal and financial underpinnings are strong. Success on performance-oriented measures seems to depend in large measure on sound leadership and management practices, good quality data and appropriate infrastructure, and a culture that provides incentives and rewards for knowledge and information sharing. Successful processes and relationships appear to rest on a combination of reputation, trust, competence, and supportive culture.
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Table 2a. Measures of Structural Success of Public Sector Knowledge Network with Associated Conditions for Successs
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Level of Analysis
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Network
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Participating Organizations
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Participating Individuals
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Structural measures |
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Condlitions for success |
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Table 2b. Measures of Performance Success of Public Sector Knowledge Network with Associated Conditions for Successs
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Level of Analysis
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Network
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Participating Organizations
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Participating Individuals
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Performance measures
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Conditions for success
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Table 2c. Measures of Process and Relationship Success of Public Sector Knowledge Network with Associated Conditions for Successs
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Level of Analysis
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Network
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Participating Organizations
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Participating Individuals
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Process & relationship measures
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Conditions for success
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© 2003 Center for Technology in Government
