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Learning from Crisis: Lessons from the World Trade Center Response. A Research Symposium Panel Transcript Summary

Abstract

The Issues

The Moderator

The Panelists

The Discussion

Quality and Availability of Information

Challenges for Small Organizations

Practice, Practice, Practice

Interorganizational Relationships

Procurement Challenges

Final Thoughts

The Moderator

Sharon Dawes is the Director of CTG, which is an applied research center devoted to effective public sector information strategies. As Director, she is responsible for programs, projects, and public-private-academic partnerships that encourage innovation, reduce risks, and enhance the quality and coordination of government operations and public services. The Center is a winner of the Ford Foundation Innovations in American Government Award. Before founding the Center, Sharon was Executive Director of the New York State Forum for Information Resource Management and Associate Commissioner at the NYS Department of Social Services.