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Learning from Crisis: Lessons from the World Trade Center Response. A Research Symposium Panel Transcript Summary

Abstract

The Issues

The Moderator

The Panelists

The Discussion

Quality and Availability of Information

Challenges for Small Organizations

Practice, Practice, Practice

Interorganizational Relationships

Procurement Challenges

Final Thoughts

The Issues

The experience of September 11th was not an experience that government sustained by itself. Rather, it was an experience that crossed the public, private and nonprofit sectors and holds lessons for organizations of all kinds and sizes. In June 2004, the Center for Technology in Government (CTG) at the University at Albany, SUNY, put together a panel that represented these different perspectives.

The panel focused on ways in which the World Trade Center experience has, should, or might influence all organizations in what we now call "normal times."

The following is an overview and an abridged transcipt of the panel discussion.