APPENDIX E: List of Publications
This appendix contains the full citations of all 275 publications reviewed in this study. They are organized alphabetically within type of study.
Comparative studies
Abanumy, A., Al-Badi, A., & Mayhew, P. (2004). An exploration into the accessibility of e-government websites in two GCC countries. Paper presented at the 4th European Conference on e-Government (ECEG), Dublin, Ireland.
Adler, M., & Henman, P. (2005). Computerisation and e-government in social security: A comparative international study: IBM Center for the Business of Government.
Akther, M. S., Onishi, T., & Kidokoro, T. (2005). E-government practice: What one country could learn from other. In M. A. Wimmer, R. Traunmüller, Å. Grönlund & K. V. Andersen (Eds.), Electronic government (Vol. 3591, pp. 145-150): Springer-Verlag Berlin Heidelberg.
Al-Mashari, M. (2007). A benchmarking study of experiences with electronic government. Benchmarking: An international journal, 14(2), 172-185.
Andersen, K. V., Beck, R., Wigand, R. T., Bjorn-Andersen, N., & Brousseau, E. (2004). European e-commerce policies in the pioneering days, the gold rush and the post-hype era. Information Polity, 9(3, 4), 217-232.
Awan, M. A. (2003). E-government: Assessment of GCC (Gulf Co-operating Council) countries and services provided. In R. Traunmüller (Ed.), Electronic government (Vol. 2739, pp. 500-503): Springer-Verlag Berlin Heidelberg.
Baker, P., & Fairchild, A. (2005). The virtual workspace: Telework, disabilities and public policy. Paper presented at the 5th European Conference on e-Government (ECEG),University of Antwerp, Belgium.
Berntzen, L., Healy, M., Hahamis, P., Dunville, D., & Esteves, J. (2006). Parliamentary web presence: A comparative review. In the Proceedings of the 2nd International Conference on e-Governance (ICEG), Pittsburgh, Pennsylvania.
Binz-Scharf, M. C. (2004). Exploration and exploitation: Knowledge sharing in digital government projects. In the Proceedings of the 5th Annual International Conference on Digital Government Research (dg.o), Seattle, Washington.
Botterman, M., Ettedgui, E., Graafland, I., & Ligtvoet, A. (2003). Citizens and e-government: An international comparison of the demand-side of e-government. In R. Traunmüller (Ed.), Electronic government (Vol. 2739, pp. 448-451): Springer-Verlag Berlin Heidelberg.
Capra, E., Francalanci, C., & Marinoni, C. (2005). E-government skills and organizational culture as a key to e-government success. In the Proceedings of the International Conference on e-Governance (ICEG), Ottawa, Canada.
Chadwick, A., & May, C. (2003). Interaction between states and citizens in the age of the internet: E-government in the United States, Britain, and the European Union. Governance: An International Journal of Policy, Administration, and Institutions, 16(2), 271-300.
Chen, Y., Chen, H. M., Ching, R. K. H., & Huang, W. W. (2007). Electronic government implementation: A comparison between developed and developing countries. International Journal of Electronic Government Research, 3(2), 45-61.
Chen, Y. N., Chen, H. M., Huang, W., & Ching, R. K. H. (2006). E-government strategies in developed and developing countries: An implementation framework and case study. Journal of Global Information Management, 14(1), 23-46.
Choudrie, J., Ghinea, G., & Weerakkody, V. (2004). Evaluating global e-government sites: A view using web diagnostic tools. Electronic Journal of e-Government, 2(2), 105-114.
Choudrie, J., & Papazafeiropoulou, A. (2006). Lessons learnt from the broadband diffusion in South Korea and the UK: Implications for future government intervention in technology diffusion. Electronic Government, an International Journal (EG), 3(4).
Commonwealth Centre for Electronic Governance. (2004). Security vs. Privacy: A comparative analysis of Canada, the United Kingdom, and the United States: Commonwealth Centre for Electronic Governance.
Cullen, R. (2008). Citizens’ concerns about the privacy of personal information held by government: A comparative study, Japan and New Zealand. In the Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS), Waikoloa, Big Island, Hawaii.
Dawes, S. S., & Eglene, O. (2004). New models of collaboration for delivering government services: A dynamic model drawn from multi-national research. In the Proceedings of the 5th Annual International Conference on Digital Government Research (dg.o), Seattle, Washington.
Dawes, S. S., & Prefontaine, L. (2003). Understanding new models of collaboration for delivering government services. Communications of the ACM, 46(1), 40-42.
Deakins, E., & Dillon, S. M. (2002). E-government in New Zealand: The local authority perspective. The international Journal of Public Sector Management, 15(4/5), 375.
Dunleavy, P., Margetts, H., & Tinkler, S. B. J. (2008). Australian e-government in comparative perspective. Australian Journal of Political Science, 43(1), 13-26.
Durrant, F. (2002). E-government and the internet in the Caribbean: An initial assessment. In R. Traunmüller & K. Lenk (Eds.), Electronic government (Vol. 2456, pp. 101-104): Springer-Verlag Berlin Heidelberg.
Edwards, A. (2006). Facilitating the monitorial voter: Retrospective voter information websites in the USA, UK and Netherlands. Electronic Government, an International Journal (EG), 3(3).
Esteves, J., & Garot, M. J. (2006). Comparing e-citizenship development in Spanish and European cities. Paper presented at the 6th European Conference on e-Government (ECEG), Philipps-Universita Marburg, Germany.
Fariselli, P., Bojic, O., & Culver-Hopper, J. (2004). Demand and supply of public information online for business: A comparison of EU countries and the US. In R. Traunmüller (Ed.), Electronic government (Vol. 3183, pp. 534-537): Springer-Verlag Berlin Heidelberg.
Ferguson, M. (2002). Local e-government: Perspectives on strategy and implementation worldwide. Paper presented at the 2nd European Conference on e-Government (ECEG), Dublin, Ireland.
Filzmaier, P., Stainer-Hammerle, K., & Snellen, I. (2004). Information management of mps: Experiences from Austria, Denmark, and the Netherlands. Information Polity, 9, 17-28.
Flowers, S., Tang, P., Molas-Gallart, J., & Davies, A. (2005). Contrasting approaches to the adoption of e-government: The UK and Netherlands. Journal of E-Government, 2(3), 53-81.
Foley, P. (2001). Evaluating international government policies for the internet: Grappling with the problems of measuring success. Paper presented at the 1st European Conference on e-Government (ECEG), Dublin, Ireland.
Frick, M. (2008). Translucent states: Political mediation of e-transparency. International Journal of Electronic Government Research, 4(3), 81-102.
Gasco, M., & Roy, J. (2006). E-government and multi-level governance: A comparative examination of Catalonia, Spain, and Ontario, Canada. International Journal of Electronic Government Research, 2(4), 57-75.
Gibbs, J., Kraemer, K. L., & Dedrick, J. (2003). Environment and policy factors shaping global e-commerce diffusion: A cross-country comparison. Information Society, 19(1), 5-18.
Gibson, R. K., Lusoli, W., & Ward, S. (2008). Nationalizing and normalizing the local? A comparative analysis of online candidate campaigning in Australia and Britain. Journal of Information Technology & Politics, 4(4), 15-30.
Glassey, O., & Glassey, O. F. (2004). A proximity indicator for e-government: The smallest number of clicks. Journal of E-Government, 1(4), 5-20.
Global Information and Communication Technologies Department (GICT), & Development Economics Data Group (DECDG). (2006). Information and communications for development global trends and policies: World Bank.
Gronlund, A. (2003). Emerging electronic infrastructures - exploring democratic components. Social Science Computer Review, 21(1), 55-72.
Guijarro, L. (2007). Interoperability frameworks and enterprise architectures in e-government initiatives in Europe and the United States. Government Information Quarterly, 24(1), 89-101.
Haque, A. Z. a. M. H. L. (2005). Privacy year in review: Canada's personal information and protection and electronic documents act and Japan's personal information protection act. I/S: A Journal of Law and Policy for the Information Society, 1(2/3).
Heinderyckx, F. (2002). Assessing e-government implementation processes: A pan-European survey of administrations officials. In R. Traunmüller & K. Lenk (Eds.), Electronic government (Vol. 2456, pp. 111-115): Springer-Verlag Berlin Heidelberg.
Hendriks, P., & Roozen, F. (2005). Inventory of citizen service numbers in Europe. In P. Cunningham & M. Cunningham (Eds.), Innovation and the knowledge economy: Issues, applications, case studies. Amsterdam: IOS Press.
Hermes, B., Seel, C., Schmitt, M., & Rousseau, A. (2006). E-government project management: A cross-border oriented experience report. In the Proceedings of the 2nd International Conference on e-Governance (ICEG), Pittsburgh, Pennsylvania.
Hoff, J. (2004). The democratic potentials of information technology: Attitudes of European MPs toward new technology. Information Polity, 9, 55-66.
Jankowski, N., Foot, K., Kluver, R., & Schneider, S. (2005). The Web and the 2004 MP election: Comparing political actor websites in 11 EU member states. Information Polity, 10, 165-176.
Kaaya, J. (2004). The emergence of e-government services in East Africa: Tracking adoption patterns and associated factors. Proceedings of the 6th International Conference on Electronic Commerce. Delft, The Netherlands: ACM Press.
Klischewski, R. (2004). Information integration or process integration? How to achieve interoperability in administration. In R. Traunmüller (Ed.), Electronic government (Vol. 3183, pp. 57-65): Springer-Verlag Berlin Heidelberg.
Kuk, G. (2004, June 14-16). Network analysis of disconnect in the hollow state: The case of e-government service portals. Paper presented at the European Conference on Information Systems, Turku, Finland.
Lally, L. (1994). The impact of environment on information infrastructure enhancement: A comparative study of Singapore, France, and the United States. Journal of Global Information Management, 2(3), 5-12.
Lee, T.-R., Wu, H.-C., Lin, C.-J., & Wang, H.-T. (2008). Agricultural e-government in China, Korea, Taiwan and the USA. Electronic Government, an International Journal, 5(1), 63-70.
Luttrell, D., & Ireland, E. (2004). New service delivery models in government: The role of the contact centre in Ireland. Paper presented at the 4th European Conference on e-Government (ECEG), Dublin, Ireland.
Mahrer, H. (2005). Politicians as patrons for e-democracy? Closing the gap between ideals and realities. International Journal of Electronic Government Research, 1(3), 51-68.
McIIroy, J. (2001). Developing a framework to analyze and compare international e-government progress. Paper presented at the European Conference on e-Government (ECEG), Dublin, Ireland.
Meijer, A. (2007). Digitization and political accountability in the USA and the Netherlands: Convergence or reproduction of differences? Electronic Journal of e-Government, 5(2), 213-224.
Mendel, T. (2008). Freedom of information: A comparative legal survey: United Nations.
Morris, C. (2006). A comparative study of eAdoption activities in South Africa and Mozambique. In P. Cunningham & M. Cunningham (Eds.), Exploiting the knowledge economy: Issues, applications, case studies. Amsterdam: IOS Press.
Netchaeva, I. (2002). E-government and e-democracy. Gazette: The International Journal for Communication Studies, 64(5), 467 - 477.
Organization for Economic Co-operation and Development (OECD). (1998). Information technology as an instrument of public management reform: A study of five organization for Economic Co-operation and Development (OECD) countries: Organization for Economic Co-operation and Development (OECD).
Organization for Economic Co-operation and Development (OECD). (1999). Impact of the emerging information society on the policy development process and democratic quality: Organization for Economic Co-operation and Development (OECD).
Organization for Economic Co-operation and Development (OECD). (2001). Citizens as partners: Information, consultation and public participation in policy-making: Organization for Economic Co-operation and Development (OECD).
Parna, O., & Tunzelmann, N. v. (2007). Innovation in the public sector: Key features influencing the development and implementation of technologically innovative public sector services in the UK, Denmark, Finland and Estonia. Information Polity, 12(3), 109-125.
Pedro, M., Bolivar, R., Perez, C. C., & Hernandez, A. M. L. (2006). Cultural contexts and governmental digital reporting. International Review of Administrative Sciences, 72(2), 269-290.
Pick, J. B., & Azari, R. (2007). Global digital divide: Influence of socioeconomic, governmental, and accessibility factors on information technology. Information Technology for Development, 14(2), 91-115.
Rotthier, S. (2004). E-government policies, strategies and implementation: E-government in the federal country Belgium. In R. Traunmüller (Ed.), Electronic government (Vol. 3183, pp. 549-551): Springer-Verlag Berlin Heidelberg.
Seeman, E. D., O'Hara, M. T., Holloway, J., & Forst, A. (2007). The impact of government intervention on technology adoption and diffusion: The example of wireless location technology. Electronic Government, an International Journal, 14(1), 1-19.
Sharma, S. K., & Gupta, J. N. D. (2002). Transforming to e-government: A framework. Paper presented at the 2nd European Conference on e-Government (ECEG), Dublin, Ireland.
Sherer, S. A. (2007). Comparative study of it investment management processes in the U.S. and Portugal. Journal of Global Information Management, 15(3), 43-68.
Shi, Y. (2006). E-government web site accessibility in Australia and China: A longitudinal study. Social Science Computer Review, 24(3), 378 - 385.
Siau, K., & Long, Y. (2006). Using social development lenses to understand e-government development. Journal of Global Information Management, 14(1), 47 - 62.
Soukhovtseva, O. (2005). E-government in the post-transition economy: Does it impact the efficiency and effectiveness of the tax administration? In the Proceedings of the International Conference on e-Governance (ICEG) 2005, Ottawa, Canada.
Srikantaiah, T. K., & Dong, X. (1998). The internet and its impact on developing countries: Examples from China and India. Asian Libraries, 7(9), 199-209.
Strejcek, G., & Theil, M. (2003). Technology push, legislation pull? E-government in the European Union. Decision Support Systems, 34(3), 305-313.
Tambouris, E., & Gorilas, S. (2004). Evaluation of an e-democracy platform for European cities. In R. Traunmüller (Ed.), Electronic government (Vol. 2738, pp. 43-48): Springer-Verlag Berlin Heidelberg.
Torres, L., Pina, V., & Acerete, B. (2005). E-government developments on delivering public services among EU cities. Government Information Quarterly, 22(2), 217-238.
Van der Meer, A., & Van Winden, W. (2003). E-governance in cities: A comparison of urban information and communication technology policies. Regional Studies, 37(4), 407-419.
Vasconcellos, M., Persegona, M., Santos, M., Rua, M., Alves, I., & Guimaraes, A. (2005). The state of art of the Brazilian e-government: Practices and challenges. In the Proceedings of the International Conference on e-Governance (ICEG), Ottawa, Canada.
Vilamala, J. M. R. i. (2007). Learning some lessons from the use of e-voting, a compared sociopolitical evaluation of e-voting in Spain, Mexico and Argentina. Paper presented at the 1st International Conference on Methodologies, Technologies and Tools Enabling e-Government (MeTTeG07).
Wei, J. (2004). Global comparisons of e-government environments. Electronic Government, an International Journal (EG), 1(3), 229 - 252.
Williams, M. D. (2008). E-government adoption in Europe at regional level. Transforming Government: People, Process and Policy, 2(1), 47-59.
Welch, E. W., & Wong, W. (2001). Global information technology pressure and government accountability: The mediating effect of domestic context on website openness. Journal of Public Administration Research and Theory, 11(4), 509-539.
Witten, I. H., Loots, M., Trujillo, M. F., & Bainbridge, D. (2001). The promise of digital libraries in developing countries. Communications of the ACM, 44(5), 82-85.
Wong, W., & Welch, E. (2004). Does e-government promote accountability? A comparative analysis of website openness and government accountability. Governance: An International Journal of Policy, Administration, and Institutions, 17(2), 275 - 297.
Yetano Sánchez de Muniaín, A. (2005). Value for money audits and e-government: Benchmarking best practices. Public Performance & Management Review, 29(2), 111-124.
Yu, C.-C., & Wang, H.-I. (2004). An integrated framework for analyzing domestic and international digital divides. In R. Traunmüller (Ed.), Electronic government (Vol. 3183, pp. 293-299): Springer-Verlag Berlin Heidelberg.
Yu, J., & Fang, X. (2005). The strategic roles of government in e-infrastructure development: Case studies of China and Korea. Electronic Government, an International Journal (EG), 2(2), 177-187.
Zhang, J., & Bach, C. (2002). Information privacy: Comparing the legal and policy frameworks of the United States and Germany. The 3rd Annual Global Information Technology Management Association World Conference, New York.
Zhou, Q. (2005). National & municipal government websites: A comparison between the United States and China. In the Proceedings of the 6th Annual International Conference on Digital Government Research (dg.o), Atlanta, Georgia.
Zwahr, T., Rossel, P., & Finger, M. (2005). Towards electronic governance: A case study of ict in local government governance. In the Proceedings of the 6th Annual International Conference on Digital Government Research (dg.o), Atlanta, Georgia.
Accenture. (2001). Rhetoric vs. Reality - closing the gap: Accenture.
Accenture. (2002). E-government leadership: Realizing the vision: Accenture.
Accenture. (2003). E-government leadership: Engaging the customer: Accenture.
Accenture. (2004). E-government leadership: High performance, maximum value: Accenture.
Accenture. (2005). Leadership in customer service: New expectations, new experiences: Accenture.
Accenture. (2006). Leadership in customer service: Building the trust: Accenture.
Accenture. (2007). Leadership in customer service: Delivering on the promise: Accenture.
Bannister, F. (2007). The curse of the benchmark: An assessment of the validity and value of e-government comparisons. International Review of Administrative Sciences, 73(2), 171-188.
Bicharra Garcia, A. C., Maciel, C., & Pinto, F. B. (2005). A quality inspection method to evaluate e-government sites in electronic government. In M. A. Wimmer, R. Traunmüller, Å. Grönlund & K. V. Andersen (Eds.), Electronic government: Springer-Verlag Berlin Heidelberg.
Byrne, J., Martin, B., Deng, H., & Halpin, E. (2005). The movement to an information society: A comparison of Australia and other leading information society countries. Paper presented at the 5th European Conference on e-Government (ECEG), University of Antwerp, Belgium.
Carrizales, T., Holzer, M., Kim, S.-T., & Kim, C.-G. (2006). Digital governance worldwide: A longitudinal assessment of municipal web sites. International Journal of Electronic Government Research, 2(4), 1-23.
Commonwealth Centre for Electronic Governance. (2002). Change management and e-governance and international privacy issues and the relationship to e-government: Commonwealth Centre for Electronic Governance.
Commonwealth Center for Electronic Governance. (2002). E-government 2002: A comparative analysis of progress in five countries: Commonwealth Centre for Electronic Governance.
Commonwealth Center for Electronic Governance. (2002). E-government, e-governance and e-democracy: A background discussion paper: Commonwealth Centre for Electronic Governance.
Commonwealth Centre for Electronic Governance. (2002). Privacy and security in the new environments: Commonwealth Centre for Electronic Governance.
Commonwealth Center for Electronic Governance. (2002). The changing nature of technology, public sector reform: Looking to the future: A background paper: Commonwealth Centre for Electronic Governance.
Commonwealth Centre for Electronic Governance. (2003). E-governance to e-democracy: Examining the evolution: Commonwealth Centre for Electronic Governance.
Commonwealth Centre for Electronic Governance. (2003). E-government vs. E-governance: Examining the differences in changing public sector climate: Commonwealth Centre for Electronic Governance.
Commonwealth Centre for Electronic Governance. (2003). The information society: The role of information in the emerging global e-government, e-governance and e-democracy environments: Commonwealth Centre for Electronic Governance.
Deng, H. (2008). Towards objective benchmarking of electronic government: An inter-country analysis. Transforming Government: People, Process and Policy, 2(3), 162-176.
Germanakos, P., Christodoulou, E., & Samaras, G. (2007). A European perspective of e-government presence - where do we stand? The EU-10 case. In M.A. Wimmer, H. J. Scholl & Å. Grönlund (Eds.), Electronic Government (Vol. 4656, pp. 436-447): Springer-Verlag, Berlin Heidelberg.
Germanakos, P., Christodoulou, E., & Samaras, G. (2006). Towards the definition of an e-government benchmarking status methodology. Paper presented at the 6th European Conference on e-Government (ECEG), Marburg, Germany.
Golinski, M. (2004). Net readiness perception index. In P. Cunningham & M. Cunningham (Eds.), E-adoption and the knowledge economy: Issues, applications, case studies. Amsterdam: IOS Press.
Graafland-Essers, I., Cremonini, L., Ettedgui, E., & Botterman, M. (2003). Matching up to the information society an evaluation of the EU, the EU accession countries, Switzerland and the United States: RAND Europe - Statistical Indicators Benchmarking the Information Society.
Graafland-Essers, I., & Ettedgui, E. (2003). Benchmarking e-government in Europe and the US: RAND Europe - Statistical Indicators Benchmarking the Information Society.
Holliday, I. (2002). Building e-government in east and southeast Asia: Regional rhetoric and national (in)action. Public Administration & Development, 22(4), 323-335.
Holzer, M., & Kim, S.-T. (2007). Digital governance in municipalities worldwide (2007) – a longitudinal assessment of municipal websites throughout the world: United Nations-Division for Public Administration and Development Management.
Holzer, M., & Kim, S.-T. (2005). Digital governance in municipalities worldwide (2005) - a longitudinal assessment of municipal websites throughout the world: United Nations - Division for Public Administration and Development Management.
Holzer, M., & Kim, S.-T. (2003). Digital governance in municipalities worldwide (2003) - a longitudinal assessment of municipal websites throughout the world: United Nations - Division for Public Administration and Development Management.
Hubregtse, S. (2005). The digital divide within the European union. New Library World, 106(3/4), 164-172.
International Telecommunication Union. (2007). Worldwide information society report 2007: International Telecommunication Union.
International Telecommunication Union. (2006). World information society report 2006 (1st edition): International Telecommunication Union.
International Telecommunication Union. (2006). World telecommunication/ICT development report 2006: Measuring ICT for social and economic development (8th edition): International Telecommunication Union.
Janssen, D. (2003). Mine's bigger than yours: Assessing international e-government benchmarking. Paper presented at the 3rd European Conference on e-Government (ECEG), Dublin, Ireland.
Janssen, D., Rotthier, S., & Snijkers, K. (2004). If you measure it they will score: An assessment of international e-government benchmarking. Paper presented at the 4th European Conference on e-Government (ECEG), Dublin, Ireland.
Janssen, D., Rotthier, S., & Snijkers, K. (2004). If you measure it they will score: An assessment of international e-government benchmarking. Information Polity, 9(3,4), 121-130.
Kovacic, Z. J. (2005). A brave new e-world? An exploratory analysis of worldwide e-government readiness, level of democracy, corruption and globalization. International Journal of Electronic Government Research, 1(3), 15-32.
La Porte, T. M., Demchak, C. C., & Friis, C. (2001). Webbing governance: Global trends across national-level public agencies. Communications of the ACM, 44(1), 63-67.
Lassnig, M., & Markus, M. (2004). Usage of e-government services in European regions. In R. Traunmüller (Ed.), Electronic government (Vol. 2739, pp. 143-146): Springer-Verlag Berlin Heidelberg.
Mbarika, V., Jensen, M., & Meso, P. (2002). Cyberspace across Sub-Saharan Africa. Communications of the ACM, 45(12), 17-21.
Melitski, J., Holzer, M., Kim, S.-T., Kim, C.-G., & Rho, S.-Y. (2005). Digital government worldwide: An e-government assessment of municipal web sites. International Journal of Electronic Government Research, 1(1), 1-19.
Ojo, A., Janowski, T., & E, E. (2005). Determining progress towards e-government: What are the core indicators? Paper presented at the 5th European Conference on e-Government (ECEG), Antwerp, Germany.
Petricek, V., Escher, T., Cox, I. J., & Margetts, H. (2006). The web structure of e-government - developing a methodology for quantitative evaluation. Paper presented at the 15th International World Wide Web Conference (WWW 2006), Edinburgh, UK.
Rahman, H. (2007). E-government readiness: From the design table to the grass roots. Paper presented at the 1st International Conference on Theory and Practice of Electronic Governance (ICEGOV), Macao, China.
Salem, F. (2008). Benchmarking the e-government bulldozer: Beyond measuring the trade marks. Journal of Measuring Business Excellence, 11(4), 9-22.
Torres, L., Pina, V., & Royo, S. (2005). E-government and the transformation of public administrations in EU countries: Beyond NPM or just a second wave of reforms? Online Information Review, 29(5), 531-553.
United Nations Department of Economic and Social Affairs. (2005). United Nations global e-government readiness report 2005: From e-government to e-inclusion: United Nations.
United Nations Department of Economic and Social Affairs. (2004). United Nations global e-government survey 2003: United Nations.
United Nations Department of Economic and Social Affairs. (2004). United Nations global e-government readiness report 2004: Towards access for opportunity: United Nations.
United Nations Department of Economic and Social Affairs. (2003). UN world public sector report 2003: E-government at the crossroads: United Nations.
United Nations Division for Public Economics and Public Administration & American Society for Public Administration. (2001). Benchmarking e-government: A global perspective: United Nations Division for Public Economics and Public Administration , American Society for Public Administration.
United Nations Division for Public Administration and Development Management. (2008). UN E-government survey 2008: From e-government to connected governance: United Nations.
Wauters, P. (2006). Benchmarking e -government policy within the e-Europe programme. Aslib Proceedings: New Information Perspectives, 58(5), 389-403.
West, D. M. (2008). Improving technology utilization in electronic government around the world (2008): Brookings Institute.
West, D. M. (2007). Global e-government 2007: Taubman Center for Public Policy, Brown University.
West, D. M. (2006). Global e-government 2006: Taubman Center for Public Policy, Brown University.
West, D. M. (2005). Global e-government 2005: Taubman Center for Public Policy, Brown University.
West, D. M. (2004). Global e-government 2004: Taubman Center for Public Policy, Brown University.
West, D. M. (2003). Global e-government 2003: Taubman Center for Public Policy, Brown University.
West, D. M. (2002). Global e-government 2002: Taubman Center for Public Policy, Brown University.
West, D. M. (2001). Global e-government 2001: Taubman Center for Public Policy, Brown University.
World Economic Forum. (2008). The global competitiveness report 2007-2008: World Economic Forum.
World Economic Forum. (2008). The global information technology report 2007-2008: World Economic Forum.
World Economic Forum. (2007). The global competitiveness report 2006-2007: World Economic Forum.
World Economic Forum. (2007). The global information technology report 2006-2007: World Economic Forum.
World Economic Forum. (2006). The global competitiveness report 2005-2006: World Economic Forum.
World Economic Forum. (2006). The global information technology report 2005-2006: World Economic Forum.
World Economic Forum. (2005). Arab world competitiveness report 2005: World Economic Forum.
World Economic Forum. (2005). The global competitiveness report 2004-2005: World Economic Forum.
World Economic Forum. (2005). The global information technology report 2004-2005: World Economic Forum.
World Economic Forum. (2004). The global competitiveness report 2003-2004: World Economic Forum.
World Economic Forum. (2004). The global information technology report 2003-2004: World Economic Forum.
Banerjee, P., & Chau, P. Y. K. (2004). An evaluative framework for analysing e-government convergence capability in developing countries. Electronic Government, an International Journal, 1(1), 29-48.
Bouaziz, F. (2008). Public administration presence on the web: A cultural explanation. Electronic Journal of e-Government, 6(1).
Boyer-Wright, K. M., & Kottemann, J. E. (2008). High-level factors affecting availability of online government services worldwide. Electronic Government, an International Journal.
Boyer-Wright, K. M., & Kottemann, J. E. (2008). High-level factors affecting global availability of online government services. In the Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS), Waikoloa, Big Island, Hawaii.
Center for Democracy and Technology (CDT). (2002). The e-government handbook for developing countries: infoDev, World Bank.
Commonwealth Centre for Electronic Governance. (2004). E-government the digital divide and information sharing: Examining the issues: Commonwealth Centre for Electronic Governance.
Davison, R. M., Wagner, C., & Ma, L. C. K. (2005). From government to e-government: A transition model. Information Technology & People, 18(3), 280-299.
Dawes, S. S. (2008). An exploratory framework for future e-government research investments. In the Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS), Waikoloa, Big Island, Hawaii.
Dawes, S. S. (2008). Governance in the information age: A research framework for a uncertain future. In the Proceedings of the 9th Annual International Digital Government Research Conference (dg.o), Montreal, Canada.
Dutton, W. H., & Peltu, M. (2007). The emerging internet governance mosaic: Connecting the pieces. Information polity. The International Journal of Government & Democracy in the Information Age, 12, 63-81.
Evans, D., & Yen, D. C. (2005). E-government: An analysis for implementation: Framework for understanding cultural and social impact. Government Information Quarterly 22(3), 354-373.
Grant, G., & Chau, D. (2005). Developing a generic framework for e-government. Journal of Global Information Management, 13(1), 1-30.
Hardy, C. A., & Williams, S. P. (2008). E-government policy and practice: A theoretical and empirical exploration of public e-procurement. Government Information Quarterly, 25(2), 155-180.
Heeks, R. (2001). Explaining success and failure of e-government. Paper presented at the 1st European Conference on e-Government (ECEG), Trinity College, Dublin, Ireland.
Hosman, L., Fife, E., & Armey, L. E. (2008). The case for a multi-methodological, cross-disciplinary approach to the analysis of ICT investment and projects in the developing world. Information Technology for Development, 14(4), 308-327.
Information for Development Program (InfoDev) World Bank, & Bridges.org. (2005). E-ready for what? E-readiness in developing countries: Current status and prospects toward the millennium development goals: World Bank.
Kim, C.-K. (2007). A cross-national analysis of global e-government. Public Organization Review, 7(4), 317-329.
Kimberley, P. (2007). E-governance in trade facilitation: Transparency and ICT as prerequisites for free and fair trade. Paper presented at the 1st International Conference on Theory and Practice of Electronic Governance (ICEGOV), Macao, China.
Mitra, A. (2005). Direction of electronic governance initiatives within two worlds: Case for a shift in emphasis. Electronic Government, an International Journal (EG), 2(1), 26 - 40.
Moon, M. J., Welch, E. W., & Wong, W. (2005). What drives global e-governance? An exploratory study at a macro level. In the Proceedings of the 38th Annual Hawaii International Conference on System Sciences (HICSS), Waikoloa, Big Island, Hawaii.
Organization for Economic Co-operation and Development (OECD). (2003). The e-government imperative: Organization for Economic Co-operation and Development (OECD).
Prattipati, S. N. (2003). Adoption of e-governance: Differences between countries in the use of online government services. Journal of American Academy of Business, Cambridge, 3(1/2), 386 - 391.
Ramaswamy, M., & Selian, A. N. (2007). E-government in transition countries: Prospects and challenges. In the Proceedings of the 40th Annual Hawaii International Conference on System Sciences (HICSS), Waikoloa, Big Island, Hawaii.
Rose, R. (2005). A global diffusion model of e-governance. Journal of Public Policy, 25(1), 5 - 27.
Roy, J. (2005). E-governance and international relations: A consideration of newly emerging capacities in a multi-level world. Journal of Electronic Commerce Research, 6(1), 44-55.
Satola, D. (2007). Legal aspects of internet governance reform. Information polity, 12(2007), 49-62.
Schware, R., & Deane, A. (2003). Deploying e-government programs: The strategic importance of "i" before "e". info, 5(4), pp. 10-19.
Srivastava, S. C., & Teo, T. S. H. (2007). E-government payoffs: Evidence from cross-country data. Journal of Global Information Management, 15(4), 20-40.
Srivastava, S. C., & Teo, T. S. H. (2007). What facilitates e-government development? A cross-country analysis. Electronic Government, an International Journal, 4(4), 365-378.
Van Den Besselaar, P. & Oostveen, A.-M. (2003). Experiments with e-voting technology experiences and lessons. In P. Cunningham, M. Cunningham & P. Fatelnig (Eds.), Building the knowledge economy: Issues, applications, case studies. Amsterdam: IOS Press.
Waksberg-Guerrini, A., & Aibar, E. (2007). Towards a network government? A critical analysis of current assessment methods for e-government. In M.A. Wimmer, H. J. Scholl & Å. Grönlund (Eds.), Electronic Government (Vol. 4656, pp. 330-341): Springer-Verlag, Berlin Heidelberg.
Yang, K., & Rho, S.-Y. (2007). E-government for better performance: Promises, realities, and challenges. International Journal of Public Administration, 30(11), 1197-1217.
Regional studies
Aanestad, M., Monteiro, E., & Nielsen, P. (2007). Information infrastructures and public goods: Analytical and practical implications for SDI. Information Technology for Development, 13(1), 7-27.
Ahmed, A. (2007). Open access towards bridging the digital divide - policies and strategies for developing countries. Information Technology for Development, 13(4), 337-361.
Basu, S. (2004). E-government and developing countries: An overview. International Review of Law, Computers & Technology, 18(1), 109 - 132.
Bavec, C., & Vintar, M. (2007). What matters in the development of the e-government in the EU? In M.A. Wimmer, H. J. Scholl & Å. Grönlund (Eds.), Electronic Government (Vol. 4656, pp. 424-435): Springer-Verlag, Berlin Heidelberg
Bicking, M., Janssen, M., & Wimmer, M. (2006). Scenarios for governments in 2020: Towards a roadmap for future e-government research in Europe. In P. Cunningham & M. Cunningham (Eds.), Exploiting the knowledge economy: Issues, applications, case studies. Amsterdam: IOS Press.
Braa, J., Monteiro, E., & Sahay, S. (2004). Networks of action: Sustainable health information systems across developing countries. MIS Quarterly, 28(3), 337-362.
Chango, M. (2007). Challenges to e-government in Africa south of Sahara: A critical view, and provisional notes for a research agenda. Paper presented at the 1st International Conference on Theory and Practice of Electronic Governance (ICEGOV), Macao, China.
Elvebakk, B. (2004). Virtually competent? Competence and experience with internet-based technologies among European Parliamentarians. Information Polity, 9, 41-53.
Gasco, M. (2005). Exploring the e-government gap in South America. International Journal of Public Administration, 28(7,8), 683-701.
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Hagos, Y. (2005). A practical approach for jump-starting e-governance in technologically disadvantaged developing nations. In the Proceedings of the International Conference on e-Governance (ICEG) 2005, Ottawa, Canada.
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Ioannidis, A., Spanoudakis, M., Priggouris, G., Eliopoulou, C., Hadjiefthymiades, S., & Merakos, L. (2002). Euro-citi security manager: Supporting transaction services in the e-government domain. In R. Traunmüller & K. Lenk (Eds.), Electronic government (Vol. 2456, pp. 358-361): Springer-Verlag Berlin Heidelberg.
Janssen, M., Duin, P. v. d., Wagenaar, R. W., Bicking, M., Wimmer, M. A., Dawes, S. S., et al. (2007). Scenario building for e-government in 2020: Consolidating the results from regional workshops. In the Proceedings of the 40th Annual Hawaii International Conference on System Sciences (HICSS), Waikoloa, Big Island, Hawaii.
Katchanovski, I., & Porte, T. L. (2005). Cyberdemocracy or Potemkin e-villages? Electronic governments in OECD and post-communist countries. International Journal of Public Administration, 28(7,8), 665-681.
Kiskis, M., & Petrauskas, R. (2003). E-governance: Two views on legal environment. In R. Traunmüller (Ed.), Electronic government (Vol. 2739, pp. 407-412): Springer-Verlag Berlin Heidelberg.
Kostopoulos, G. K. (May 18 - 21, 2003). E-government in the Arabian gulf: A vision toward reality. In the Proceedings of the 4th Annual International Conference on Digital Government Research (dg.o), Boston, Massachusetts.
Kubicek, H., & Westholm, H. (2005). Scenarios for future use of e-democracy tools in Europe. International Journal of Electronic Government Research, 1(3), 33-50.
Liao, S.-h., & Jeng, H.-p. (2005). E-government implementation: Business contract legal support for Taiwanese businessmen in mainland China. Government Information Quarterly, 22(3), 505-524.
Lowe, C. (2003). Take-up of eGovernment in Europe. In P. Cunningham, M. Cunningham & P. Fatelnig (Eds.), Building the knowledge economy: Issues, applications, case studies. Amsterdam: IOS Press.
Meyer, I., Muller, S., & Kubitschke, L. (2006). eInclusion - towards a coherent European policy response to social inequalities in the information society. In P. Cunningham & M. Cunningham (Eds.), Exploiting the knowledge economy: Issues, applications, case studies. Amsterdam: IOS Press.
Milicevic, I., Gareis, K., & Korte, W. B. (2005). Making progress towards user-orientation in online public service provision in Europe. In P. Cunningham & M. Cunningham (Eds.), Innovation and the knowledge economy: Issues, applications, case studies. Amsterdam: IOS Press.
Millard, J. (2005). Research policy challenges for e-government: An international review. In the Proceedings of the International Conference on e-Governance (ICEG), Ottawa, Canada.
Millard, J. (2006). User attitudes to e-government citizen services in Europe. International Journal of Electronic Government Research, 2(2), 49-58.
Misuraca, G. C. (2006). E-governance in Africa: From theory to action: A practical-oriented research and case studies on ICTs for local governance. In the Proceedings of the 7th Annual International Conference on Digital Government Research (dg.o), San Diego, California.
Mutula, S. M. (2005). Bridging the digital divide through e-governance: A proposal for Africa's libraries and information centres. The Electronic Library, 23(5), 591-602.
Nixon, P. G., & Rawal, R. (2004). Can e-government invigorate the notion of European citizenship? Paper presented at the 4th European Conference on e-Government (ECEG), Dublin, Ireland.
Njihia, M. (2006). An adequate base for theorizing e-government change in Africa: The promise of critical realism and complexity. In the Proceedings of the 2nd International Conference on e-Governance (ICEG), Pittsburgh, Pennsylvania.
Norris, P. (2005). The impact of the internet on political activism: Evidence in Europe. International Journal of Electronic Government Research, 1(1), 20-39.
Ojo, A., Adetunji, & Ayo, C. (2006). Electronic voting: Lessons and guide for developing countries. Paper presented at the 6th European Conference on e-Government (ECEG), Philipps-Universita Marburg, Germany.
Popova, I., & Popov, O. (2006). Modelling ICT diffusion. In P. Cunnigham & M. Cunnigham (Eds.), Exploiting the knowledge economy: Issues, applications, case studies. Amsterdam: IOS Press.
Pratchett, L., Wingfield, M., & Karakaya, R. (2006). Local democracy online: An analysis of local government web sites in England and Wales. International Journal of Electronic Government Research, 2(3), 75-92.
Rose, J., & Rossum, M. v. ( June 16-17,2005). A roadmap for European research in learning and knowledge creation in e-government. Paper presented at the 5th European Conference on e-Government (ECEG), University of Antwerp, Belgium.
Soukhovtseva, O. (2006). Assessing the e-government prospects in the post-transition countries: E-tax administration and the taxpayers' response. In the Proceedings of the 2nd International Conference on e-Governance (ICEG), Pittsburgh, Pennsylvania.
Van Der Duin, P. & Huijboom, N. (2008). The futures of EU-based e-government: A scenario-based exploration. In the Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS), Waikoloa, Big Island, Hawaii.
Vidas-Bubanja, M. (2006). Regional cooperation as a way for information society development in south eastern Europe. In P. Cunningham & M. Cunningham (Eds.), Exploiting the knowledge economy: Issues, applications, case studies. Amsterdam: IOS Press.
Wang, H., Song, Y., Hamilton, A., & Curwell, S. (2007). Urban information integration for advanced e-planning in Europe. Government Information Quarterly, 24(2007), 736-754.
Wescott, C. (2001). E-government in the Asia-Pacific region. Asian Journal of Political Science, 9(2), 1-24.
Wimmer, M. A. (2007). Reflection on the eGovRTD2020 roadmap for eGovernment research. Paper presented at the 1st International Conference on Theory and Practice of Electronic Governance (ICEGOV), Macao, China.
Wimmer, M. A., Codagnone, C., & Janssen, M. (2008). Future e-government research: 13 research themes identified in the eGovRTD2020 project. In the Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS), Waikoloa, Big Island, Hawaii.
Wimmer, M. A., Codagnone, C., & Ma, X. (2007). Developing an e-government research roadmap: Method and example from eGovRTD2020. In M.A. Wimmer, H. J. Scholl & Å. Grönlund (Eds.), Electronic Government (Vol. 4656, pp. 1-12): Springer-Verlag, Berlin Heidelberg.
Brown, C. (2002). G-8 collaborative initiatives and the digital divide: Readiness for e-government. In the Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS), Waikoloa, Big Island, Hawaii.
Coscia, E., Mitsana, T., & Randall, G. (2005). Sets: A system to support procurement in European public administration. In P. Cunningham & M. Cunningham (Eds.), Innovation and the knowledge economy: Issues, applications, case studies. Amsterdam: IOS Press.
Dobrev, B., Stoewer, M., Makris, L., & Getsova, E. (2002). E-munis - electronic municipal information services - best practice transfer and improvement project: Project approach and intermediary results. In R. Traunmüller & K. Lenk (Eds.), Electronic government (Vol. 2456, pp. 199-206): Springer-Verlag Berlin Heidelberg.
Germanakos, P., Christodoulou, E., & Samaras, G. (2005). Evaluation of NMS e-services environment within the context of four specific socio-economic domains: Towards the promotion of a few best practices for improving e-inclusion and e-participation. Paper presented at the 5th European Conference on e-Government (ECEG), University of Antwerp, Belgium.
Global Information and Communication Technologies Department. (2005). E-development: From excitement to effectiveness: World Bank.
Howe, C. (2006). Evaluation of the eParticipate project: The use of webcasting to support and encourage eParticipation. In P. Cunningham & M. Cunningham (Eds.), Exploiting the knowledge economy: Issues, applications, case studies. Amsterdam: IOS Press.
Lee, S. M., Tan, X., & Silvana, T. (2006). M-government, from rhetoric to reality: Learning from leading countries. Electronic Government, an International Journal (EG), 3(2), 113 - 126.
Maheshwari, B., Verma, S., & Kumar, V. (2005). Design and development of e-government portals: Trends, best practices, and challenges. In the Proceedings of the International Conference on e-Governance (ICEG), Ottawa, Canada.
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Morganti, L., Warnaars, E., Karkowski, H., Pokorski, U., & Cunha, D. (2005). @lis: A new cooperation model for the development of the information society. In P. Cunningham & M. Cunningham (Eds.), Innovation and the knowledge economy: Issues, applications, case studies. Amsterdam: IOS Press.
Organization for Economic Co-operation and Development. (2004). Promise and problems of e-democracy: Challenges of online citizen engagement: Organization for Economic Co-operation and Development.
Organization for Economic Co-operation and Development. (2005). E-government for better government: Organization for Economic Co-operation and Development.
Pessino, C., & Fenochietto, R. (2007). How to implement a national coordinated system for the identification of individuals and information exchange to improve fiscal and social equity. Lessons from Latin American countries. In the Proceedings of the 1st International Conference on Theory and Practice of Electronic Governance (ICEGOV), Macao, China.
Peters, R. M., Janssen, M. & Van Engers, T. M. (2004). Measuring e-government impact: Existing practices and shortcomings. In the Proceedings of the 6th International Conference on Electronic Commerce. Delft, The Netherlands: ACM Press.
Pilling, D., & Boeltzig, H. (2007). Moving toward e-government - Effective strategies for increasing access and use of the internet among non-internet users in the U.S. And U.K. In the Proceedings of the 8th Annual International Conference on Digital Government Research (dg.o), Philadelphia, Pennsylvania.
Rowe, D., & Bell, O. (2004). Experiences in e-government best practice and solution sharing. Journal of E-Government, 1(3), 93-103.
Roy, J., & Langford, J. (2008). Integrating service delivery across levels of government: Case studies of Canada and other countries: IBM Center for the Business of Government.
Sang, M. L., Xin, T., & Silvana, T. (2005). Current practices of leading e-government countries. Communications of the ACM, 48(10), 99-104.
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Schware, R. (2003). Information and communications technology (ICT) agencies: Functions, structures, and best operational practices. info, 5(3), pp. 3-7.
Snaprud, M., Olsen, M. G., & Aslaksen, F. (2006). Automatic benchmarking and presentation of the first results from the European internet accessibility observatory. In P. Cunningham & M. Cunningham (Eds.), Exploiting the knowledge economy: Issues, applications, case studies. Amsterdam: IOS Press.
Trimi, S. & Sheng, H. (2008). Emerging trends in m-government. Communications of the ACM, 51(5), pp. 53-58.
Adam, O., Werth, D., & Zangl, F. (2003). Conceiving and implementing pan-European integrated public services. In R. Traunmüller (Ed.), Electronic government (Vol. 2739, pp. 135-138): Springer-Verlag Berlin Heidelberg.
Baida, Z., Liu, J., & Tan, Y.-H. (2007). Towards a methodology for designing e-government control procedures. In M.A. Wimmer, H. J. Scholl & Å. Grönlund (Eds.), Electronic Government (Vol. 4656, pp. 56-67): Springer-Verlag, Berlin Heidelberg.
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Matsunaga, A., Tsugawa, M., & Fortes, J. A. B. (2007). Integration of text-based applications into service-oriented architectures for transnational digital government. In the Proceedings of the 8th Annual International Conference on Digital Government Research (dg.o), Philadelphia, Pennsylvania.
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Neumann, L. (2006). Strategic options for pan-European e-government interoperability. Paper presented at the 6th European Conference on e-Government (ECEG), Philipps-Universita Marburg, Germany.
Paskaleva-Shapira, K. (2006). Transitioning from e-government to e-governance in the knowledge society: The role of the legal framework for enabling the process in the European union's countries. In the Proceedings of the 7th Annual International Conference on Digital Government Research (dg.o), San Diego, California.
Peristeras, V., & Tarabanis, K. (2005). Providing pan-European e-government services with the use of semantic web services technologies: A generic process model. In M. A. Wimmer, R. Traunmüller, Å. Grönlund & K. V. Andersen (Eds.), Electronic government (Vol. 3591, pp. 226-236): Springer-Verlag Berlin Heidelberg.
Peristeras, V., Tarabanis, K., & Loutas, N. (2007). Cross-border public services: Analysis and modeling. In the Proceedings of the 40th Annual Hawaii International Conference on System Sciences (HICSS), Waikoloa, Big Island, Hawaii.
Prokopiadou, G., Moschopoulos, D., & Papatheodorou, C. (2004). Information management systems for ensuring the European administrative harmonization. Paper presented at the 4th European Conference on e-Government (ECEG), Dublin, Ireland.
Roy, J. (2005). Security, sovereignty and continental interoperability: Canada's elusive balance. Social Science Computer Review, 23(4), 463 - 479.
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Stefanova, K., Kabakchieva, D., & Borthwick, L. (2005). GUIDE open identity management architecture design - key contribution to the further advancement of e-government throughout Europe. Paper presented at the 5th European Conference on e-Government (ECEG), University of Antwerp, Belgium.
Su, S. (2005). Transnational information sharing, event notification, rule enforcement and process coordination. International Journal of Electronic Government Research, 1(2), 1-26.
Su, S., Fortes, J., Kasad, T. R., Patil, M., Matsunaga, A., Tsugawa, M., et al. (2004). A prototype system for transnational information sharing and process coordination. In the Proceedings of the 5th Annual International Conference on Digital Government Research (dg.o), Seattle, Washington.
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Tarabanis, K., & Peristeras, V. (2002). Requirements for transparent public services provision amongst public administrations. In R. Traunmüller & K. Lenk (Eds.), Electronic government (Vol. 2456, pp. 330-337): Springer-Verlag Berlin Heidelberg.
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