Appendix E: Data Tables
Table E1. Demographic profiles by job specialty
|
Characteristics
|
Technology managers
(n=271) |
Operations specialists
(n=64) |
Systems specialists (n=107) |
Database specialist
(n=119) |
Data/telecomm. specialists
(n=177) |
Programmer (n=1400) |
Other technical specialists (n=357) |
Business specialists (n=242) |
|---|---|---|---|---|---|---|---|---|
|
Mean age |
49 |
49 |
46 |
47 |
47 |
45 |
42 |
47 |
|
Age range |
30 – 64 |
32 – 60 |
24 – 62 |
27 – 63 |
24 – 63 |
22 – 74 |
22 – 64 |
20 – 65 |
|
Percent with any college education |
98 % |
89 % |
99 % |
98 % |
94 % |
98 % |
92 % |
96 % |
|
Percent with bachelor’s degree or higher |
72% |
16 % |
72 % |
73 % |
46 % |
61 % |
33 % |
78 % |
|
Percent with degree in a technical field (CS, IS, MIS) |
44 % |
11 % |
46 % |
45 % |
29 % |
47 % |
31 % |
19 % |
|
Percent with certifications |
13 % |
7 % |
14 % |
12 % |
23 % |
15 % |
22 % |
18 % |
|
Mean years of experience in NYS government |
23 |
22 |
18 |
19 |
17 |
14 |
12 |
19 |
|
Mean years of experience in current agency |
15 |
10 |
10 |
13 |
11 |
11 |
8 |
13 |
|
Percent with all NYS experience in a single agency |
36 % |
13 % |
36 % |
35 % |
37 % |
54 % |
51 % |
53 % |
|
Percent with all NYS experience in two agencies |
29 % |
48 % |
32 % |
42 % |
33 % |
25 % |
28 % |
28 % |
|
Percent with private sector IT experience |
41% |
42 % |
50 % |
47 % |
60 % |
53 % |
51 % |
32 % |
|
Mean years of private sector IT experience |
2 |
4 |
3 |
3 |
5 |
4 |
4 |
2 |
|
Percent eligible to retire within 3 years (2006 – 2009) |
36 % |
37 % |
22 % |
24 % |
21 % |
18 % |
9 % |
32 % |
|
Percent planning to retire within 3 years (2006 – 2009) |
22 % |
23 % |
11 % |
14 % |
11 % |
10 % |
7 % |
18 % |
|
Percent eligible to retire within 6 years (2006 – 2012) |
54 % |
47 % |
35 % |
40 % |
35 % |
29 % |
19 % |
45 % |
|
Percent planning to retire within 6 years (2006 – 2012) |
41 % |
40 % |
20 % |
28 % |
25 % |
21 % |
14 % |
35 % |
|
Percent interested in working for NYS after retirement |
77 % |
78 % |
76% |
83 % |
79 % |
73 % |
77 % |
76 % |
Table E2. Demographic profiles by grade level categories
|
Characteristics
|
Entry level
(n=1,118) |
Journey level
(n=1,229) |
Mid level managers
(n=286) |
Upper level managers
(n=57) |
|---|---|---|---|---|
|
Mean age |
43 |
47 |
49 |
52 |
|
Age range |
20-68 |
24-69 |
30-63 |
35-64 |
|
Percent with any college education |
94 % |
98 % |
98 % |
100 % |
|
Percent with bachelor’s degree or higher |
47 % |
65 % |
75 % |
78 % |
|
Percent with degree in a technical field (CS, IS, MIS) |
40 % |
40 % |
36 % |
42 % |
|
Mean years of experience in NYS government |
12 |
18 |
23 |
25 |
|
Mean years of experience in current agency |
9 |
12 |
16 |
16 |
|
Percent with all NYS experience in a single agency |
59 % |
41 % |
41 % |
40 % |
|
Percent with all NYS experience in two agencies |
25 % |
32 % |
27 % |
21 % |
|
Percent with private sector IT experience |
52 % |
44 % |
40 % |
47 % |
|
Mean years of private sector IT experience |
5 |
3 |
2 |
3 |
|
Percent eligible to retire within 3 years (2006 -2009) |
11 % |
25 % |
37 % |
47 % |
|
Percent planning to retire within 3 years (2006 – 2009) |
6 % |
14 % |
20 % |
27 % |
|
Percent eligible to retire within 6 years (2006 -2012) |
20 % |
38 % |
55 % |
70 % |
|
Percent planning to retire within 6 years (2006 – 2012) |
14 % |
28 % |
41 % |
60 % |
|
Percent interested in working for NYS after retirement |
74 % |
76 % |
78 % |
75 % |
Table E3. Demographic profiles by agency size
|
Characteristics
|
Large Agencies
(n=2,008) |
Medium Agencies
(n=532) |
Small Agencies
(n=293) |
|---|---|---|---|
|
Mean age |
46 |
46 |
45 |
|
Age range |
20-70 |
21-68 |
22-65 |
|
Percent with any college education |
94 % |
96 % |
98 % |
|
Percent with bachelor’s degree or higher |
58 % |
65 % |
60 % |
|
Percent with degree in a technical field (CS, IS, MIS) |
39 % |
40 % |
45 % |
|
Mean years of experience in NYS government |
16 |
16 |
15 |
|
Mean years of experience in current agency |
11 |
12 |
9 |
|
Percent with all NYS experience in a single agency |
50 % |
51 % |
38 % |
|
Percent with all NYS experience in two agencies |
28 % |
28 % |
30 % |
|
Percent with private sector IT experience |
45 % |
53 % |
56 % |
|
Mean years of private sector IT experience |
4 |
4 |
4 |
|
Percent eligible to retire within 3 years (2006 – 2009) |
21% |
22 % |
20 % |
|
Percent planning to retire within 3 years (2006 – 2009) |
13 % |
9 % |
13 % |
|
Percent eligible to retire within 6 years (2006 – 2012) |
33 % |
37 % |
31 % |
|
Percent planning to retire within 6 years (2006 – 2012) |
25 % |
24 % |
25 % |
|
Percent interested in working for NYS after retirement |
76% |
72% |
76% |
Table E4. Skill by skill proficiency ratings (listed in alphabetical order), page 1
* Means include those employees who have at least basic proficiency, calculated on a four-point rating scale: 1 = Basic, 2 = Intermediate,
3= Advanced, 4 = Expert.
Note: Row totals may not equal 100% due to rounding.
|
Skill
|
N
|
Mean*
|
Basic
|
Intermediate
|
Advanced
|
Expert
|
None
|
|---|---|---|---|---|---|---|---|
|
Artificial Intelligence (AI) |
2,759 |
1.28 |
457 (17%) |
102 (4%) |
20 (1%) |
8 (.3%) |
2172 (79%) |
|
Backup & recovery |
2,803 |
1.91 |
853 (30%) |
578 (21%) |
403 (14%) |
141 (5%) |
828 (30%) |
|
Biometrics |
2,781 |
1.25 |
481 (17%) |
82 (3%) |
26 (1%) |
5 (.2%) |
2187 (79%) |
|
Borland JBuilder |
2,771 |
1.36 |
170 (6%) |
45 (2%) |
12 (.4%) |
5 (.2%) |
2539 (92%) |
|
Broadband technologies |
2,783 |
1.50 |
722 (26%) |
297 (11%) |
108 (4%) |
20 (1%) |
1636 (59%) |
|
Business continuity planning |
2,758 |
1.49 |
706 (26%) |
303 (11%) |
93 (3%) |
21 (1%) |
1635 (59%) |
|
Business process analysis |
2,785 |
1.85 |
802 (29%) |
695 (25%) |
317 (11%) |
99 (4%) |
872 (31%) |
|
C |
2,762 |
1.57 |
630 (23%) |
324 (12%) |
98 (4%) |
32 (1%) |
1678 (61%) |
|
C++ |
2,755 |
1.56 |
624 (23%) |
342 (12%) |
90 (3%) |
29 (1%) |
1670 (61%) |
|
Call center activities |
2,787 |
1.89 |
740 (27%) |
511 (18%) |
311 (11%) |
120 (4%) |
1105 (40%) |
|
Capacity management |
2,760 |
1.50 |
611 (22%) |
268 (10%) |
87 (3%) |
17 (1%) |
1777 (64%) |
|
CASE tools |
2,779 |
1.59 |
873 (31%) |
505 (18%) |
146 (5%) |
42 (2%) |
1213 (44%) |
|
Cellular technologies |
2,790 |
1.33 |
638 (23%) |
156 (6%) |
50 (2%) |
9 (.3%) |
1937 (69%) |
|
Change management |
2,768 |
1.66 |
769 (28%) |
459 (17%) |
191 (7%) |
41 (2%) |
1308 (47%) |
|
COBOL |
2,781 |
2.21 |
589 (21%) |
424 (15%) |
453 (16%) |
249 (9%) |
1066 (38%) |
|
ColdFusion |
2,759 |
1.72 |
167 (6%) |
75 (3%) |
39 (1%) |
21 (1%) |
2457 (89%) |
|
Collaboration software |
2,772 |
1.57 |
675 (24%) |
273 (10%) |
129 (5%) |
36 (1%) |
1659 (60%) |
|
Computer forensics |
2,782 |
1.40 |
532 (19%) |
197 (7%) |
50 (2%) |
5 (.2%) |
1998 (72%) |
|
Content management |
2,769 |
1.48 |
776 (28%) |
354 (13%) |
94 (3%) |
18 (1%) |
1527 (55%) |
|
Contract management & vendor relations |
2,765 |
1.63 |
676 (24%) |
328 (12%) |
148 (5%) |
43 (2%) |
1570 (57%) |
|
Cryptography |
2,778 |
1.28 |
510 (18%) |
104 (4%) |
32 (1%) |
4 (.1%) |
2128 (77%) |
|
Customer Relationship Management (CRM) |
2,771 |
1.68 |
713 (26%) |
443 (16%) |
167 (6%) |
51 (2%) |
1397 (50%) |
|
Customer service |
2,790 |
2.16 |
691 (25%) |
830 (30%) |
628 (23%) |
221 (8%) |
420 (15%) |
|
Data warehousing |
2,791 |
1.48 |
913 (33%) |
381 (14%) |
112 (4%) |
25 (1%) |
1360 (49%) |
|
Database applications development techniques |
2,760 |
1.87 |
862 (31%) |
627 (23%) |
378 (14%) |
116 (4%) |
777 (28%) |
|
Database design & development standards |
2,777 |
1.87 |
929 (34%) |
678 (24%) |
388 (14%) |
135 (5%) |
647 (23%) |
Table E4. Skill by skill proficiency ratings (listed in alphabetical order), page 2
* Means include those employees who have at least basic proficiency, calculated on a four-point rating scale: 1 = Basic, 2 = Intermediate,
3= Advanced, 4 = Expert.
Note: Row totals may not equal 100% due to rounding.
|
Skill
|
N
|
Mean*
|
Basic
|
Intermediate
|
Advanced
|
Expert
|
None
|
|---|---|---|---|---|---|---|---|
|
Decision support systems |
2,774 |
1.43 |
585 (21%) |
208 (8%) |
61 (2%) |
16 (1%) |
1904 (69%) |
|
DHTML/HTML/XHTML |
2,770 |
1.75 |
806 (29%) |
440 (16%) |
227 (8%) |
94 (3%) |
1203 (43%) |
|
Disaster recovery & planning |
2,790 |
1.57 |
933 (33%) |
545 (20%) |
169 (6%) |
24 (1%) |
1119 (40%) |
|
Eclipse |
2,771 |
1.51 |
155 (6%) |
61 (2%) |
18 (1%) |
9 (.3%) |
2528 (91%) |
|
Encryption |
2,789 |
1.33 |
1002 (36%) |
256 (9%) |
78 (3%) |
9 (.3%) |
1444 (52%) |
|
Enterprise Resource Planning (ERP) systems |
2,762 |
1.44 |
563 (20%) |
184 (7%) |
61 (2%) |
18 (1%) |
1936 (70%) |
|
Financial management |
2,770 |
1.60 |
804 (29%) |
460 (17%) |
154 (6%) |
36 (1%) |
1316 (48%) |
|
Firewalls |
2,777 |
1.39 |
646 (23%) |
233 (8%) |
53 (2%) |
9 (.3%) |
1836 (66%) |
|
Fortran |
2,742 |
1.43 |
636 (23%) |
217 (8%) |
63 (2%) |
20 (1%) |
1806 (66%) |
|
Geographic Information Systems (GIS) |
2,772 |
1.35 |
566 (20%) |
139 (5%) |
39 (1%) |
17 (1%) |
2011 (73%) |
|
Hardware & maintenance support |
2,795 |
2.09 |
710 (25%) |
559 (20%) |
477 (17%) |
207 (7%) |
842 (30%) |
|
Help desk activities |
2,803 |
2.05 |
792 (28%) |
627 (22%) |
497 (18%) |
196 (7%) |
691 (25%) |
|
IBM mainframe |
2,792 |
1.76 |
710 (25%) |
404 (15%) |
239 (9%) |
68 (2%) |
1371 (49%) |
|
IBM WebSphere Studio |
2,786 |
1.38 |
291 (10%) |
74 (3%) |
20 (1%) |
13 (1%) |
2388 (86%) |
|
IBM/ DB2 |
2,737 |
1.69 |
473 (17%) |
256 (9%) |
128 (5%) |
35 (1%) |
1845 (67%) |
|
Identity management & directory services |
2,790 |
1.51 |
810 (29%) |
379 (14%) |
120 (4%) |
19 (1%) |
1462 (52%) |
|
Internal controls |
2,766 |
1.72 |
861 (31%) |
626 (23%) |
240 (9%) |
60 (2%) |
979 (35%) |
|
Intrusion detection |
2,802 |
1.34 |
1132 (40%) |
295 (11%) |
83 (3%) |
20 (1%) |
1272 (45%) |
|
IT asset management |
2,769 |
1.56 |
715 (26%) |
360 (13%) |
127 (5%) |
25 (1%) |
1542 (56%) |
|
IT procurement |
2,776 |
1.59 |
723 (26%) |
360 (13%) |
138 (5%) |
37 (1%) |
1518 (55%) |
|
IT project portfolio management |
2,781 |
1.55 |
770 (28%) |
369 (13%) |
132 (5%) |
29 (1%) |
1481 (53%) |
|
IT risk assessment & management |
2,772 |
1.52 |
738 (27%) |
380 (14%) |
99 (4%) |
23 (1%) |
1532 (55%) |
|
IT strategic planning |
2,775 |
1.56 |
745 (27%) |
362 (13%) |
120 (4%) |
34 (1%) |
1514 (55%) |
|
Java |
2,773 |
1.50 |
642 (23%) |
239 (9%) |
85 (3%) |
29 (1%) |
1778 (64%) |
|
JavaScript |
2,770 |
1.65 |
546 (20%) |
238 (9%) |
131 (5%) |
40 (1%) |
1815 (66%) |
|
Java studio |
2,783 |
1.38 |
277 (10%) |
70 (3%) |
23 (1%) |
10 (.4%) |
2403 (86%) |
|
Joint Application Development (JAD) |
2,781 |
1.70 |
610 (22%) |
407 (15%) |
167 (6%) |
37 (1%) |
1560 (56%) |
|
Knowledge Management (KM) |
2,781 |
1.56 |
941 (34%) |
465 (17%) |
175 (6%) |
29 (1%) |
1171 (42%) |
|
Leadership |
2,790 |
2.14 |
692 (25%) |
895 (32%) |
668 (24%) |
185 (7%) |
350 (13%) |
|
Linux operating systems |
2,776 |
1.45 |
606 (22%) |
219 (8%) |
73 (3%) |
17 (1%) |
1861 (67%) |
Table E4. Skill by skill proficiency ratings (listed in alphabetical order), page 3
* Means include those employees who have at least basic proficiency, calculated on a four-point rating scale: 1 = Basic, 2 = Intermediate,
3= Advanced, 4 = Expert.
Note: Row totals may not equal 100% due to rounding.
|
Skill
|
N
|
Mean*
|
Basic
|
Intermediate
|
Advanced
|
Expert
|
None
|
|---|---|---|---|---|---|---|---|
|
Mac OS/OS X operating systems |
2,757 |
1.34 |
528 (19%) |
141 (5%) |
39 (1%) |
8 (0.3%) |
2041 (74%) |
|
Mainframe operations |
2,791 |
1.71 |
670 (24%) |
305 (11%) |
172 (6%) |
72 (3%) |
1572 (56%) |
|
Managing agency staff |
2,778 |
1.93 |
749 (27%) |
747 (27%) |
412 (15%) |
94 (3%) |
776 (28%) |
|
Managing consultant staff |
2,775 |
1.88 |
703 (25%) |
584 (21%) |
325 (12%) |
88 (3%) |
1075 (39%) |
|
Metadata management |
2,761 |
1.42 |
519 (19%) |
191 (7%) |
48 (2%) |
12 (.4%) |
1991 (72%) |
|
Microsoft Access |
2,798 |
1.77 |
1013 (36%) |
728 (26%) |
299 (11%) |
109 (4%) |
649 (23%) |
|
Microsoft SQL |
2,746 |
1.59 |
753 (27%) |
361 (13%) |
138 (5%) |
40 (2%) |
1454 (53%) |
|
Mobile computing |
2,774 |
1.59 |
747 (27%) |
408 (15%) |
144 (5%) |
27 (1%) |
1448 (52%) |
|
Modeling & simulation |
2,775 |
1.44 |
669 (24%) |
252 (9%) |
75 (3%) |
14 (1%) |
1765 (64%) |
|
MySQL |
2,718 |
1.52 |
400 (15%) |
187 (7%) |
64 (2%) |
9 (.3%) |
2058 (76%) |
|
Negotiation & conflict resolution |
2,777 |
1.93 |
811 (29%) |
850 (31%) |
436 (16%) |
108 (4%) |
572 (21%) |
|
Network architecture & design principles |
2,763 |
1.62 |
978 (35%) |
512 (19%) |
210 (8%) |
48 (2%) |
1015 (37%) |
|
Network configuration |
2,800 |
1.69 |
900 (32%) |
505 (18%) |
257 (9%) |
57 (2%) |
1081 (39%) |
|
Novell operating systems |
2,775 |
1.58 |
661 (24%) |
306 (11%) |
121 (4%) |
35 (1%) |
1652 (60%) |
|
Object-oriented analysis & design principles |
2,786 |
1.72 |
875 (31%) |
585 (21%) |
255 (9%) |
61 (2%) |
1010 (36%) |
|
Open systems server administration |
2,784 |
1.80 |
673 (24%) |
382 (14%) |
222 (8%) |
87 (3%) |
1420 (51%) |
|
Oracle |
2,777 |
1.70 |
643 (23%) |
361 (13%) |
172 (6%) |
50 (2%) |
1551 (56%) |
|
Oracle JDdevelopment studio |
2,787 |
1.42 |
195 (7%) |
58 (2%) |
24 (1%) |
4 (.1%) |
2506 (90%) |
|
Oral communication |
2,797 |
2.21 |
628 (23%) |
969 (35%) |
753 (27%) |
210 (8%) |
237 (9%) |
|
Organizational awareness & business knowledge |
2,774 |
1.90 |
814 (29%) |
764 (28%) |
415 (15%) |
96 (4%) |
685 (25%) |
|
Perl/CGI |
2,759 |
1.46 |
328 (12%) |
109 (4%) |
33 (1%) |
16 (1%) |
2273 (82%) |
|
PHP |
2,741 |
1.61 |
132 (5%) |
53 (2%) |
24 (1%) |
11 (.4%) |
2521 (92%) |
|
Public Key Infrastructure (PKI) |
2,779 |
1.31 |
628 (23%) |
160 (6%) |
41 (2%) |
7 (.3%) |
1943 (70%) |
|
Planning & evaluation |
2,776 |
1.90 |
842 (30%) |
815 (29%) |
409 (15%) |
103 (4%) |
607 (22%) |
|
PowerBuilder |
2,755 |
1.76 |
200 (7%) |
111 (4%) |
48 (2%) |
29 (1%) |
2367 (86%) |
|
Principles of operating systems |
2,759 |
2.18 |
710 (26%) |
922 (33%) |
729 (26%) |
217 (8%) |
181 (7%) |
|
Principles of programming |
2,588 |
2.36 |
566 (22%) |
645 (25%) |
722 (28%) |
329 (13%) |
326 (13%) |
|
Project management |
2,800 |
1.84 |
984 (35%) |
816 (29%) |
396 (14%) |
106 (4%) |
498 (18%) |
|
Quality assurance |
2,767 |
1.77 |
879 (32%) |
644 (23%) |
289 (10%) |
76 (3%) |
879 (32%) |
|
Rapid Application Development (RAD) / prototyping |
2,770 |
1.68 |
615 (22%) |
359 (13%) |
153 (6%) |
46 (2%) |
1597 (58%) |
Table E4. Skill by skill proficiency ratings (listed in alphabetical order), page 4
* Means include those employees who have at least basic proficiency, calculated on a four-point rating scale: 1 = Basic, 2 = Intermediate,
3= Advanced, 4 = Expert.
Note: Row totals may not equal 100% due to rounding.
|
Skill
|
N
|
Mean*
|
Basic
|
Intermediate
|
Advanced
|
Expert
|
None
|
|---|---|---|---|---|---|---|---|
|
Records management |
2,768 |
1.54 |
909 (33%) |
467 (17%) |
146 (5%) |
27 (1%) |
1219 (44%) |
|
Requirements analysis |
2,786 |
1.97 |
726 (26%) |
743 (27%) |
419 (15%) |
123 (4%) |
775 (28%) |
|
Satellite technologies |
2,783 |
1.27 |
479 (17%) |
87 (3%) |
27 (1%) |
7 (.3%) |
2183 (78%) |
|
SQL |
2,766 |
1.89 |
519 (19%) |
397 (14%) |
239 (9%) |
75 (3%) |
1536 (56%) |
|
Structured system analysis & design principles |
2,793 |
1.98 |
743 (27%) |
749 (27%) |
457 (16%) |
125 (5%) |
719 (26%) |
|
Supervisory skills |
2,799 |
2.12 |
689 (25%) |
958 (34%) |
677 (24%) |
159 (6%) |
316 (11%) |
|
Support for desktop applications |
2,793 |
2.13 |
669 (24%) |
666 (24%) |
506 (18%) |
211 (8%) |
741 (27%) |
|
Systems implementation |
2,791 |
2.04 |
717 (26%) |
822 (30%) |
498 (18%) |
157 (6%) |
597 (21%) |
|
System security applications |
2,786 |
1.50 |
1055 (38%) |
475 (17%) |
158 (6%) |
20 (1%) |
1078 (39%) |
|
Systems architecture |
2,790 |
1.69 |
919 (33%) |
617 (22%) |
249 (9%) |
54 (2%) |
951 (34%) |
|
Systems integration |
2,788 |
1.75 |
866 (31%) |
672 (24%) |
280 (10%) |
62 (2%) |
908 (33%) |
|
Systems life cycle planning principles |
2,793 |
2.02 |
759 (27%) |
707 (25%) |
506 (18%) |
145 (5%) |
676 (24%) |
|
Technical documentation |
2,786 |
1.93 |
810 (29%) |
883 (32%) |
417 (15%) |
123 (4%) |
553 (20%) |
|
Technology training activities |
2,778 |
1.76 |
873 (31%) |
647 (23%) |
240 (9%) |
95 (3%) |
923 (33%) |
|
Telephone /PBX |
2,776 |
1.41 |
641 (23%) |
162 (6%) |
72 (3%) |
22 (1%) |
1879 (68%) |
|
Testing & evaluation |
2,797 |
1.98 |
791 (28%) |
866 (31%) |
454 (16%) |
151 (5%) |
535 (19%) |
|
Unified messaging services |
2,787 |
1.70 |
816 (29%) |
481 (17%) |
234 (8%) |
51 (2%) |
1205 (43%) |
|
Unified Modeling Language (UML) |
2,744 |
1.50 |
427 (16%) |
192 (7%) |
58 (2%) |
11 (.4%) |
2056 (75%) |
|
Unisys mainframe |
2,783 |
1.70 |
491 (18%) |
260 (9%) |
129 (5%) |
41 (2%) |
1862 (67%) |
|
Unix |
2,790 |
1.50 |
979 (35%) |
406 (15%) |
149 (5%) |
27 (1%) |
1229 (44%) |
|
Visual Basic |
2,781 |
1.65 |
876 (32%) |
399 (14%) |
185 (7%) |
74 (3%) |
1247 (45%) |
|
Visual Basic Script |
2,770 |
1.60 |
627 (23%) |
239 (9%) |
125 (5%) |
44 (2%) |
1735 (63%) |
|
Video imaging |
2,760 |
1.43 |
568 (21%) |
184 (7%) |
64 (2%) |
16 (1%) |
1928 (70%) |
|
Visual Studio .NET |
2,794 |
1.51 |
399 (14%) |
149 (5%) |
50 (2%) |
22 (1%) |
2174 (78%) |
|
Voice over IP |
2,778 |
1.35 |
600 (22%) |
155 (6%) |
48 (2%) |
11 (.4%) |
1964 (71%) |
|
Web servers |
2,785 |
1.61 |
654 (24%) |
262 (9%) |
137 (5%) |
45 (2%) |
1687 (61%) |
|
Web/ IP |
2,788 |
1.68 |
957 (34%) |
510 (18%) |
230 (8%) |
77 (3%) |
1014 (36%) |
|
Web-based graphics & multimedia |
2,773 |
1.52 |
423 (15%) |
141 (5%) |
72 (3%) |
19 (1%) |
2118 (76%) |
|
Website accessibility |
2,790 |
1.63 |
764 (27%) |
351 (13%) |
152 (5%) |
60 (2%) |
1463 (52%) |
Table E4. Skill by skill proficiency ratings (listed in alphabetical order), page 5
* Means include those employees who have at least basic proficiency, calculated on a four-point rating scale: 1 = Basic, 2 = Intermediate,
3= Advanced, 4 = Expert.
Note: Row totals may not equal 100% due to rounding.
|
Skill
|
N
|
Mean*
|
Basic
|
Intermediate
|
Advanced
|
Expert
|
None
|
|---|---|---|---|---|---|---|---|
|
Website design & development |
2,809 |
1.72 |
930 (33%) |
455 (16%) |
232 (8%) |
105 (4%) |
1087 (39%) |
|
Website management |
2,794 |
1.74 |
718 (26%) |
357 (13%) |
213 (8%) |
78 (3%) |
1428 (51%) |
|
Website privacy |
2,779 |
1.53 |
702 (25%) |
255 (9%) |
123 (4%) |
30 (1%) |
1669 (60%) |
|
Website search & administration |
2,788 |
1.59 |
623 (22%) |
249 (9%) |
130 (5%) |
32 (1%) |
1754 (63%) |
|
Wide Area Networks (WAN) |
2,784 |
1.62 |
833 (30%) |
421 (15%) |
178 (6%) |
45 (2%) |
1307 (47%) |
|
Windows operating systems |
2,809 |
2.35 |
544 (19%) |
926 (33%) |
916 (33%) |
283 (10%) |
140 (5%) |
|
Windows network operating systems |
2,798 |
1.86 |
873 (31%) |
591 (21%) |
371 (13%) |
115 (4%) |
848 (30%) |
|
Wireless technologies |
2,797 |
1.52 |
842 (30%) |
377 (14%) |
140 (5%) |
22 (1%) |
1416 (51%) |
|
Workflow management |
2,793 |
1.56 |
1020 (37%) |
519 (19%) |
184 (7%) |
32 (1%) |
1038 (37%) |
|
Written communication |
2,798 |
2.27 |
576 (21%) |
988 (35%) |
814 (29%) |
240 (9%) |
180 (6%) |
|
XML/XSL |
2,748 |
1.48 |
522 (19%) |
170 (6%) |
71 (3%) |
22 (1%) |
1963 (71%) |
Table E5. Skill proficiency ratings by job specialty, page 1
* Means calculated on a five-point rating scale: 1 = None, 2 = Basic, 3= Intermediate, 4 = Advanced, 5 = Expert.
|
Technology managers
|
Database specialists
|
Datacomm/telecomm specialists
| |||
|---|---|---|---|---|---|
|
Skill
|
Mean*
|
Skill
|
Mean*
|
Skill
|
Mean*
|
|
Supervisory skills |
3.76 |
Principles of Programming |
3.80 |
Windows operating system |
3.34 |
|
Leadership |
3.70 |
Database design & development standards |
3.61 |
Principles of operating systems |
3.19 |
|
Written communication |
3.69 |
Database applications development techniques |
3.43 |
Network configuration |
3.14 |
|
Managing agency staff |
3.63 |
Written communication |
3.28 |
Written communication |
2.99 |
|
Planning & evaluation |
3.54 |
COBOL |
3.14 |
Oral communication |
2.94 |
|
Oral communication |
3.53 |
Windows operating system |
3.12 |
Windows network operating systems |
2.94 |
|
Principles of Programming |
3.51 |
Structured system analysis & design principles |
3.02 |
Network architecture & design principles |
2.90 |
|
Organizational awareness & business knowledge |
3.47 |
System life cycle planning principles |
3.01 |
Hardware maintenance & support |
2.88 |
|
Project management |
3.40 |
Testing & evaluation |
2.97 |
Customer service |
2.86 |
|
Managing consultant staff |
3.37 |
Oral communication |
2.96 |
Supervisory skills |
2.84 |
|
System life cycle planning principles |
3.35 |
Principles of operating systems |
2.95 |
Help desk activities |
2.81 |
|
Customer service |
3.32 |
Systems implementation |
2.93 |
Leadership |
2.81 |
|
Negotiation & conflict resolution |
3.26 |
Technical documentation |
2.85 |
Wide Area Networks (WAN) |
2.77 |
|
Systems implementation |
3.23 |
Requirements analysis |
2.81 |
Backup & recovery |
2.64 |
|
Structured system analysis & design principles |
3.18 |
Supervisory skills |
2.77 |
Support for desktop applications |
2.61 |
|
Requirements analysis |
3.17 |
Leadership |
2.72 |
Web/ IP |
2.53 |
|
Testing & evaluation |
3.05 |
SQL |
2.65 |
Planning & evaluation |
2.51 |
|
Business process analysis |
2.98 |
Business process analysis |
2.61 |
Managing agency staff |
2.47 |
|
COBOL |
2.98 |
Customer service |
2.56 |
Wireless technologies |
2.47 |
|
Technical documentation |
2.98 |
Oracle |
2.54 |
Principles of Programming |
2.47 |
|
Internal controls |
2.97 |
Project management |
2.53 |
Negotiation & conflict resolution |
2.45 |
|
Principles of operating systems |
2.94 |
Backup & recovery |
2.51 |
Project management |
2.44 |
|
Systems integration |
2.83 |
Planning & evaluation |
2.49 |
Mobile computing |
2.43 |
|
Change management |
2.83 |
Systems architecture |
2.47 |
Unified messaging services |
2.42 |
|
Windows operating system |
2.77 |
Quality assurance |
2.44 |
Organizational awareness & business knowledge |
2.39 |
|
Database design & development standards |
2.73 |
Systems integration |
2.43 |
Call center activities |
2.34 |
|
Quality assurance |
2.73 |
Microsoft Access |
2.41 |
Open systems server administration |
2.30 |
|
Systems architecture |
2.71 |
Managing agency staff |
2.38 |
Systems implementation |
2.28 |
|
IT procurement |
2.62 |
Object-oriented analysis & design principles |
2.37 |
Disaster recovery & planning |
2.26 |
|
IT project portfolio management |
2.62 |
Negotiation & conflict resolution |
2.35 |
Intrusion detection |
2.24 |
|
IT strategic planning |
2.61 |
Organizational awareness & business knowledge |
2.33 |
Broadband technologies |
2.22 |
|
Database applications development techniques |
2.59 |
Data warehousing |
2.26 |
Technical documentation |
2.22 |
|
Contract management & vendor relations |
2.58 |
IBM mainframe |
2.25 |
Managing consultant staff |
2.18 |
|
Financial management |
2.55 |
Managing consultant staff |
2.21 |
Technology training activities |
2.17 |
|
Disaster recovery & planning |
2.54 |
Microsoft SQL |
2.20 |
System security applications |
2.16 |
|
IT risk assessment & management |
2.50 |
Support for desktop applications |
2.19 |
Testing & evaluation |
2.16 |
|
Backup & recovery |
2.49 |
CASE Tools |
2.19 |
Internal controls |
2.13 |
|
Business continuity planning |
2.43 |
UNIX operating systems |
2.19 |
Telephone/ PBX |
2.11 |
Table E5. Skill proficiency ratings by job specialty, page 2
* Means calculated on a five-point rating scale: 1 = None, 2 = Basic, 3= Intermediate, 4 = Advanced, 5 = Expert.
|
Technology managers
|
Database specialists
|
Datacomm/telecomm specialists
| |||
|---|---|---|---|---|---|
|
Skill
|
Mean*
|
Skill
|
Mean*
|
Skill
|
Mean*
|
|
Customer Relationship Management (CRM) |
2.43 |
Rapid Application Development (RAD)/ Prototyping |
2.13 |
System life cycle planning principles |
2.08 |
|
Help desk activities |
2.39 |
Disaster recovery & planning |
2.11 |
Identity management & directory services |
2.06 |
|
IT asset management |
2.36 |
IBM/ DB2 |
2.10 |
Microsoft Access |
2.05 |
|
Joint Application Development (JAD) |
2.34 |
Joint Application Development (JAD) |
2.08 |
Novell operating systems |
1.99 |
|
Object-oriented analysis & design principles |
2.33 |
Help desk activities |
2.08 |
Systems architecture |
1.98 |
|
Hardware maintenance & support |
2.32 |
Website design & development |
2.06 |
Structured system analysis & design principles |
1.97 |
|
Workflow management |
2.30 |
DHTML/ HTML/ XHTML |
2.04 |
Encryption |
1.96 |
|
Technology training activities |
2.28 |
Internal controls |
2.03 |
IT procurement |
1.95 |
|
System security applications |
2.25 |
Technology training activities |
1.96 |
Requirements analysis |
1.94 |
|
Support for desktop applications |
2.24 |
Workflow management |
1.92 |
Voice over IP |
1.91 |
|
Network architecture & design principles |
2.21 |
Hardware maintenance & support |
1.91 |
UNIX operating systems |
1.91 |
|
Capacity management |
2.20 |
System security applications |
1.90 |
Systems integration |
1.91 |
|
Rapid Application Development (RAD)/ Prototyping |
2.19 |
Knowledge Management (KM) |
1.85 |
Customer Relationship Management (CRM) |
1.90 |
|
Knowledge Management (KM) |
2.14 |
Mainframe operations |
1.85 |
COBOL |
1.90 |
|
Windows network operating systems |
2.11 |
Visual Basic |
1.85 |
Change management |
1.88 |
|
Microsoft Access |
2.10 |
Change management |
1.84 |
Contract management & vendor relations |
1.88 |
|
Identity management & directory services |
2.09 |
Records management |
1.84 |
Firewalls |
1.88 |
|
Records management |
2.09 |
Metadata management |
1.82 |
Database design & development standards |
1.85 |
|
Data warehousing |
2.07 |
Fortran |
1.82 |
CASE Tools |
1.85 |
|
CASE Tools |
2.06 |
Financial management |
1.78 |
Financial management |
1.84 |
|
Web/ IP |
2.04 |
Windows network operating systems |
1.77 |
IT asset management |
1.84 |
|
Network configuration |
2.04 |
C |
1.77 |
Business process analysis |
1.81 |
|
IBM mainframe |
2.03 |
Website management |
1.77 |
Video imaging |
1.79 |
|
Mainframe operations |
1.97 |
Network architecture & design principles |
1.75 |
Quality assurance |
1.77 |
|
Call center activities |
1.96 |
IT project portfolio management |
1.71 |
Cellular technologies |
1.77 |
|
Website design & development |
1.93 |
C ++ |
1.71 |
Workflow management |
1.75 |
|
Content management |
1.93 |
Modeling & simulation |
1.69 |
Database applications development techniques |
1.74 |
|
Open systems server administration |
1.91 |
Call center activities |
1.69 |
IT strategic planning |
1.73 |
|
Encryption |
1.90 |
Identity management & directory services |
1.66 |
Linux operating systems |
1.73 |
|
Intrusion detection |
1.85 |
Web/ IP |
1.65 |
Capacity management |
1.71 |
|
Wide Area Networks (WAN) |
1.83 |
Unisys mainframe |
1.64 |
IT risk assessment & management |
1.71 |
|
Oracle |
1.83 |
Content management |
1.64 |
Object-oriented analysis & design principles |
1.70 |
|
Website management |
1.83 |
Capacity management |
1.64 |
Visual Basic |
1.67 |
|
UNIX operating systems |
1.82 |
Encryption |
1.63 |
Knowledge Management (KM) |
1.67 |
|
Mobile computing |
1.81 |
Web servers |
1.63 |
Business continuity planning |
1.67 |
|
Unified messaging services |
1.78 |
Decision support systems |
1.62 |
Public Key Infrastructure (PKI) |
1.67 |
|
SQL |
1.77 |
Open systems server administration |
1.62 |
Web servers |
1.67 |
|
Collaboration software |
1.76 |
IT risk assessment & management |
1.61 |
Website design & development |
1.65 |
|
Fortran |
1.75 |
Website accessibility |
1.61 |
DHTML/ HTML/ XHTML |
1.64 |
|
Wireless technologies |
1.74 |
IT strategic planning |
1.60 |
IT project portfolio management |
1.62 |
|
DHTML/ HTML/ XHTML |
1.74 |
Intrusion detection |
1.59 |
Computer forensics |
1.61 |
|
Website accessibility |
1.73 |
Collaboration software |
1.58 |
Records management |
1.57 |
Table E5. Skill proficiency ratings by job specialty, page 3
* Means calculated on a five-point rating scale: 1 = None, 2 = Basic, 3= Intermediate, 4 = Advanced, 5 = Expert.
|
Technology managers
|
Database specialists
|
Datacomm/telecomm specialists
| |||
|---|---|---|---|---|---|
|
Skill
|
Mean*
|
Skill
|
Mean*
|
Skill
|
Mean*
|
|
Enterprise Resource Planning (ERP) systems |
1.71 |
Unified messaging services |
1.58 |
Website management |
1.56 |
|
Decision support systems |
1.70 |
Java |
1.58 |
Satellite technologies |
1.55 |
|
Unisys mainframe |
1.67 |
Network configuration |
1.58 |
Mainframe operations |
1.55 |
|
Website privacy |
1.67 |
Enterprise Resource Planning (ERP) systems |
1.57 |
Collaboration software |
1.54 |
|
Web servers |
1.67 |
Customer Relationship Management (CRM) |
1.56 |
C |
1.53 |
|
Microsoft SQL |
1.66 |
Visual Basic Script |
1.56 |
IBM mainframe |
1.53 |
|
Modeling & simulation |
1.65 |
Business continuity planning |
1.53 |
Data warehousing |
1.49 |
|
Visual Basic |
1.64 |
JavaScript |
1.53 |
Microsoft SQL |
1.49 |
|
Public Key Infrastructure (PKI) |
1.61 |
Website privacy |
1.52 |
C ++ |
1.49 |
|
IBM/ DB2 |
1.59 |
Contract management & vendor relations |
1.50 |
Website accessibility |
1.48 |
|
Metadata management |
1.59 |
Linux operating systems |
1.50 |
Cryptology |
1.47 |
|
Firewalls |
1.57 |
Geographic Information Systems (GIS) |
1.48 |
Website privacy |
1.45 |
|
Website search administration |
1.56 |
IT procurement |
1.48 |
Visual Basic Script |
1.45 |
|
Novell operating systems |
1.56 |
XML/XSL |
1.47 |
Mac OS/ OS X operating systems |
1.44 |
|
Broadband technologies |
1.55 |
IT asset management |
1.45 |
Website search administration |
1.44 |
|
C |
1.49 |
Mobile computing |
1.45 |
Fortran |
1.43 |
|
Visual Basic Script |
1.46 |
Website search administration |
1.42 |
Content management |
1.43 |
|
Geographic Information Systems (GIS) |
1.45 |
Wide Area Networks (WAN) |
1.41 |
Unisys mainframe |
1.38 |
|
Computer forensics |
1.44 |
Novell operating systems |
1.39 |
Modeling & simulation |
1.37 |
|
Linux operating systems |
1.43 |
PowerBuilder |
1.39 |
Biometrics |
1.37 |
|
Unified Modeling Language (UML) |
1.41 |
MYSQL |
1.38 |
SQL |
1.35 |
|
Biometrics |
1.41 |
Unified Messaging Language (UML) |
1.36 |
Geographic Information Systems (GIS) |
1.33 |
|
Voice over IP |
1.40 |
Wireless technologies |
1.35 |
Rapid Application Development (RAD)/ Prototyping |
1.32 |
|
XML/XSL |
1.39 |
Firewalls |
1.34 |
Joint Application Development (JAD) |
1.31 |
|
Video imaging |
1.38 |
Perl/CGI |
1.34 |
Oracle |
1.30 |
|
C ++ |
1.38 |
Public Key Infrastructure (PKI) |
1.33 |
JavaScript |
1.28 |
|
JavaScript |
1.38 |
Mac OS/ OS X operating systems |
1.31 |
Java |
1.26 |
|
Java |
1.37 |
Computer forensics |
1.30 |
Decision support systems |
1.25 |
|
Cryptology |
1.37 |
Broadband technologies |
1.29 |
Enterprise Resource Planning (ERP) systems |
1.23 |
|
Telephone/ PBX |
1.36 |
Cryptology |
1.27 |
MYSQL |
1.23 |
|
Artificial Intelligence (AI) |
1.32 |
Visual Studio .NET |
1.26 |
Visual Studio .NET |
1.21 |
|
Cellular technologies |
1.32 |
Artificial Intelligence (AI) |
1.23 |
IBM/ DB2 |
1.20 |
|
Visual Studio .NET |
1.26 |
Oracle Jdeveloper Studio |
1.21 |
XML/XSL |
1.20 |
|
Satellite technologies |
1.24 |
Telephone/ PBX |
1.18 |
Metadata management |
1.20 |
|
Web-based graphics & multimedia |
1.24 |
Cellular technologies |
1.18 |
Perl/CGI |
1.19 |
|
MYSQL |
1.23 |
Video imaging |
1.17 |
Unified Modeling Language (UML) |
1.19 |
|
PowerBuilder |
1.21 |
Biometrics |
1.17 |
Web-based graphics & multimedia |
1.19 |
|
IBM WebSphere Studio |
1.21 |
Voice over IP |
1.16 |
Artificial Intelligence (AI) |
1.18 |
|
Perl/CGI |
1.21 |
Web-based graphics & multimedia |
1.15 |
IBM WebSphere Studio |
1.15 |
|
ColdFusion |
1.16 |
Satellite technologies |
1.14 |
Java Studio |
1.12 |
|
Mac OS/ OS X operating systems |
1.12 |
IBM WebSphere Studio |
1.11 |
PowerBuilder |
1.11 |
|
Java Studio |
1.12 |
Java Studio |
1.10 |
ColdFusion |
1.09 |
|
Eclipse |
1.11 |
ColdFusion |
1.09 |
Oracle Jdeveloper Studio |
1.09 |
|
Oracle Jdeveloper Studio |
1.09 |
Eclipse |
1.08 |
Borland JBuilder |
1.07 |
|
Borland JBuilder |
1.05 |
PHP |
1.08 |
PHP |
1.07 |
|
PHP |
1.04 |
Borland JBuilder |
1.07 |
Eclipse |
1.06 |
Table E5. Skill proficiency ratings by job specialty, page 4
|
Operations specialists
|
Programmers
|
Other technical specialists
| |||
|---|---|---|---|---|---|
|
Skill
|
Mean*
|
Skill
|
Mean*
|
Skill
|
Mean*
|
|
Mainframe operations |
3.70 |
Principles of Programming |
3.39 |
Windows operating system |
3.63 |
|
Principles of operating systems |
3.41 |
Windows operating system |
3.25 |
Principles of operating systems |
3.29 |
|
Windows operating system |
3.34 |
Written communication |
3.04 |
Support for desktop applications |
3.28 |
|
Supervisory skills |
3.13 |
Principles of operating systems |
2.98 |
Help desk activities |
3.23 |
|
Leadership |
2.89 |
Oral communication |
2.95 |
Hardware maintenance & support |
3.22 |
|
IBM mainframe |
2.83 |
Testing & evaluation |
2.80 |
Customer service |
3.06 |
|
Written communication |
2.78 |
Supervisory skills |
2.76 |
Written communication |
2.89 |
|
Oral communication |
2.71 |
Leadership |
2.75 |
Oral communication |
2.88 |
|
Unisys mainframe |
2.70 |
Systems implementation |
2.74 |
Windows network operating systems |
2.85 |
|
Customer service |
2.53 |
System life cycle planning principles |
2.70 |
Call center activities |
2.76 |
|
Negotiation & conflict resolution |
2.45 |
Customer service |
2.69 |
Backup & recovery |
2.73 |
|
Backup & recovery |
2.41 |
Technical documentation |
2.69 |
Leadership |
2.70 |
|
Hardware maintenance & support |
2.41 |
Structured system analysis & design principles |
2.67 |
Supervisory skills |
2.61 |
|
Help desk activities |
2.33 |
COBOL |
2.61 |
Technology training activities |
2.54 |
|
Managing agency staff |
2.30 |
Database design & development standards |
2.61 |
Unified messaging services |
2.41 |
|
Planning & evaluation |
2.08 |
Requirements analysis |
2.58 |
Microsoft access |
2.41 |
|
Organizational awareness & business knowledge |
2.03 |
Database applications development techniques |
2.55 |
Negotiation & conflict resolution |
2.40 |
|
Principles of Programming |
1.97 |
Microsoft access |
2.49 |
Web/ IP |
2.39 |
|
Call center activities |
1.95 |
Support for desktop applications |
2.49 |
Network configuration |
2.34 |
|
Support for desktop applications |
1.89 |
Project management |
2.46 |
Principles of Programming |
2.24 |
|
Workflow management |
1.88 |
Negotiation & conflict resolution |
2.42 |
Open systems server administration |
2.21 |
|
UNIX operating systems |
1.86 |
Business process analysis |
2.40 |
Wide Area Networks (WAN) |
2.18 |
|
Windows network operating systems |
1.86 |
Help desk activities |
2.40 |
Technical documentation |
2.16 |
|
Disaster recovery & planning |
1.83 |
Planning & evaluation |
2.35 |
Network architecture & design principles |
2.13 |
|
Managing consultant staff |
1.77 |
Quality assurance |
2.32 |
Planning & evaluation |
2.09 |
|
Internal controls |
1.74 |
Object-oriented analysis & design principles |
2.30 |
Mobile computing |
2.08 |
|
Open systems server administration |
1.71 |
Organizational awareness & business knowledge |
2.29 |
Organizational awareness & business knowledge |
2.08 |
|
Web/ IP |
1.69 |
Hardware maintenance & support |
2.29 |
Wireless technologies |
2.07 |
|
Technology training activities |
1.68 |
Systems integration |
2.26 |
Testing & evaluation |
2.05 |
|
Records management |
1.66 |
Managing agency staff |
2.22 |
Project management |
2.05 |
|
Knowledge Management (KM) |
1.65 |
Website design & development |
2.19 |
Systems implementation |
2.05 |
|
COBOL |
1.64 |
Windows network operating systems |
2.18 |
Website design & development |
2.03 |
|
Unified messaging services |
1.62 |
Systems architecture |
2.16 |
DHTML/ HTML/ XHTML |
1.97 |
|
Project management |
1.60 |
DHTML/ HTML/ XHTML |
2.16 |
System security applications |
1.95 |
|
Technical documentation |
1.58 |
Backup & recovery |
2.15 |
Broadband technologies |
1.93 |
Table E5. Skill proficiency ratings by job specialty, page 5
|
Operations specialists
|
Programmers
|
Other technical specialists
| |||
|---|---|---|---|---|---|
|
Skill
|
Mean*
|
Skill
|
Mean*
|
Skill
|
Mean*
|
|
Microsoft access |
1.56 |
Visual Basic |
2.11 |
Database design & development standards |
1.91 |
|
Network configuration |
1.48 |
SQL |
2.07 |
Workflow management |
1.91 |
|
Wide Area Networks (WAN) |
1.45 |
Technology training activities |
2.06 |
Knowledge Management (KM) |
1.90 |
|
Testing & evaluation |
1.45 |
Call center activities |
2.01 |
Managing agency staff |
1.89 |
|
Intrusion detection |
1.45 |
Web/ IP |
1.99 |
Website management |
1.88 |
|
Network architecture & design principles |
1.41 |
Internal controls |
1.98 |
Intrusion detection |
1.86 |
|
Quality assurance |
1.41 |
Managing consultant staff |
1.98 |
Website accessibility |
1.86 |
|
Financial management |
1.40 |
Workflow management |
1.97 |
Mainframe operations |
1.85 |
|
Database design & development standards |
1.39 |
IBM mainframe |
1.96 |
Customer Relationship Management (CRM) |
1.85 |
|
Broadband technologies |
1.38 |
CASE Tools |
1.95 |
Novell operating systems |
1.85 |
|
Systems implementation |
1.38 |
Website management |
1.92 |
Records management |
1.84 |
|
Customer Relationship Management (CRM) |
1.35 |
Knowledge Management (KM) |
1.90 |
Internal controls |
1.83 |
|
System security applications |
1.34 |
Network architecture & design principles |
1.90 |
Collaboration software |
1.83 |
|
Mac OS/ OS X operating systems |
1.34 |
Oracle |
1.90 |
Disaster recovery & planning |
1.82 |
|
Data warehousing |
1.33 |
Network configuration |
1.89 |
Database applications development techniques |
1.81 |
|
Systems architecture |
1.33 |
Microsoft SQL |
1.87 |
Quality assurance |
1.80 |
|
Linux operating systems |
1.32 |
Unified messaging services |
1.87 |
System life cycle planning principles |
1.79 |
|
Mobile computing |
1.32 |
Records management |
1.86 |
Visual Basic |
1.79 |
|
Novell operating systems |
1.30 |
UNIX operating systems |
1.85 |
Systems integration |
1.78 |
|
Wireless technologies |
1.30 |
Website accessibility |
1.84 |
Identity management & directory services |
1.76 |
|
System life cycle planning principles |
1.30 |
Joint Application Development (JAD) |
1.83 |
CASE Tools |
1.75 |
|
DHTML/ HTML/ XHTML |
1.29 |
System security applications |
1.81 |
Structured system analysis & design principles |
1.75 |
|
Website accessibility |
1.29 |
Rapid Application Development (RAD)/ Prototyping |
1.80 |
UNIX operating systems |
1.75 |
|
IBM/ DB2 |
1.28 |
Disaster recovery & planning |
1.79 |
Requirements analysis |
1.75 |
|
Collaboration software |
1.27 |
Data warehousing |
1.76 |
Managing consultant staff |
1.74 |
|
Contract management & vendor relations |
1.27 |
Open systems server administration |
1.75 |
IT asset management |
1.74 |
|
Telephone/ PBX |
1.27 |
Change management |
1.75 |
IBM mainframe |
1.72 |
|
Fortran |
1.27 |
C ++ |
1.75 |
Systems architecture |
1.72 |
|
Database applications development techniques |
1.27 |
Wide Area Networks (WAN) |
1.74 |
Video imaging |
1.69 |
|
Requirements analysis |
1.27 |
C |
1.72 |
Cellular technologies |
1.69 |
|
Structured system analysis & design principles |
1.27 |
Financial management |
1.72 |
Telephone/ PBX |
1.68 |
|
Systems integration |
1.27 |
JavaScript |
1.72 |
Encryption |
1.68 |
|
Website design & development |
1.27 |
Customer Relationship Management (CRM) |
1.71 |
Object-oriented analysis & design principles |
1.67 |
|
Change management |
1.26 |
IBM/ DB2 |
1.70 |
Business process analysis |
1.66 |
|
Cellular technologies |
1.25 |
Visual Basic Script |
1.70 |
Website privacy |
1.65 |
|
Encryption |
1.25 |
Content management |
1.68 |
Contract management & vendor relations |
1.65 |
|
Business process analysis |
1.24 |
Java |
1.68 |
IT procurement |
1.64 |
|
Website management |
1.22 |
Web servers |
1.65 |
Change management |
1.64 |
|
Microsoft SQL |
1.22 |
Website search administration |
1.64 |
Financial management |
1.64 |
|
Website privacy |
1.21 |
Website privacy |
1.64 |
Web servers |
1.62 |
|
C ++ |
1.20 |
Mainframe operations |
1.63 |
Content management |
1.62 |
Table E5. Skill proficiency ratings by job specialty, page 6
|
Operations specialists
|
Programmers
|
Other technical specialists
| |||
|---|---|---|---|---|---|
|
Skill
|
Mean*
|
Skill
|
Mean*
|
Skill
|
Mean*
|
|
Web servers |
1.19 |
Intrusion detection |
1.63 |
Website search administration |
1.62 |
|
CASE Tools |
1.18 |
IT project portfolio management |
1.63 |
Firewalls |
1.61 |
|
IT project portfolio management |
1.18 |
Wireless technologies |
1.61 |
Microsoft SQL |
1.60 |
|
Web-based graphics & multimedia |
1.17 |
Collaboration software |
1.61 |
C ++ |
1.59 |
|
Oracle |
1.17 |
Identity management & directory services |
1.61 |
Data warehousing |
1.59 |
|
C |
1.16 |
Mobile computing |
1.60 |
Visual Basic Script |
1.59 |
|
Identity management & directory services |
1.16 |
Novell operating systems |
1.59 |
IT strategic planning |
1.58 |
|
Joint Application Development (JAD) |
1.16 |
Unisys mainframe |
1.57 |
Voice over IP |
1.58 |
|
Website search administration |
1.16 |
IT risk assessment & management |
1.56 |
Linux operating systems |
1.55 |
|
Business continuity planning |
1.16 |
Encryption |
1.56 |
C |
1.55 |
|
Visual Basic |
1.16 |
Modeling & simulation |
1.56 |
Mac OS/ OS X operating systems |
1.53 |
|
Enterprise Resource Planning (ERP) systems |
1.15 |
IT strategic planning |
1.55 |
IT risk assessment & management |
1.52 |
|
IT procurement |
1.15 |
IT procurement |
1.54 |
Unisys mainframe |
1.50 |
|
IT strategic planning |
1.15 |
IT asset management |
1.54 |
Web-based graphics & multimedia |
1.50 |
|
Firewalls |
1.15 |
Contract management & vendor relations |
1.54 |
JavaScript |
1.50 |
|
Object-oriented analysis & design principles |
1.15 |
XML/XSL |
1.52 |
IT project portfolio management |
1.49 |
|
IT risk assessment & management |
1.14 |
Broadband technologies |
1.52 |
COBOL |
1.48 |
|
Satellite technologies |
1.14 |
Fortran |
1.52 |
Java |
1.48 |
|
Video imaging |
1.14 |
Business continuity planning |
1.47 |
Modeling & simulation |
1.47 |
|
IT asset management |
1.13 |
Unified Modeling Language (UML) |
1.46 |
Business continuity planning |
1.45 |
|
Public Key Infrastructure (PKI) |
1.13 |
Decision support systems |
1.46 |
Computer forensics |
1.45 |
|
Content management |
1.11 |
MYSQL |
1.44 |
SQL |
1.44 |
|
Geographic Information Systems (GIS) |
1.11 |
Linux operating systems |
1.44 |
Satellite technologies |
1.44 |
|
Java |
1.11 |
Capacity management |
1.42 |
Capacity management |
1.40 |
|
SQL |
1.11 |
Enterprise Resource Planning (ERP) systems |
1.42 |
Oracle |
1.39 |
|
Visual Basic Script |
1.11 |
Visual Studio .NET |
1.40 |
Public Key Infrastructure (PKI) |
1.39 |
|
Capacity management |
1.10 |
Metadata management |
1.40 |
MYSQL |
1.37 |
|
Modeling & simulation |
1.10 |
Web-based graphics & multimedia |
1.39 |
Geographic Information Systems (GIS) |
1.37 |
|
Computer forensics |
1.10 |
Telephone/ PBX |
1.36 |
Decision support systems |
1.37 |
|
Cryptology |
1.10 |
Firewalls |
1.36 |
Enterprise Resource Planning (ERP) systems |
1.37 |
|
Voice over IP |
1.10 |
Video imaging |
1.35 |
Rapid Application Development (RAD)/ Prototyping |
1.36 |
|
JavaScript |
1.10 |
Geographic Information Systems (GIS) |
1.35 |
Joint Application Development (JAD) |
1.35 |
|
Rapid Application Development (RAD)/ Prototyping |
1.10 |
Mac OS/ OS X operating systems |
1.33 |
XML/XSL |
1.33 |
|
XML/XSL |
1.08 |
Computer forensics |
1.33 |
Cryptology |
1.32 |
|
Artificial Intelligence (AI) |
1.07 |
Cellular technologies |
1.32 |
Visual Studio .NET |
1.32 |
|
Decision support systems |
1.06 |
PowerBuilder |
1.31 |
Metadata management |
1.29 |
|
Biometrics |
1.06 |
Public Key Infrastructure (PKI) |
1.31 |
Artificial Intelligence (AI) |
1.26 |
|
ColdFusion |
1.05 |
Voice over IP |
1.31 |
Biometrics |
1.26 |
|
IBM WebSphere Studio |
1.05 |
Perl/CGI |
1.30 |
Unified Modeling Language (UML) |
1.25 |
|
Java Studio |
1.05 |
Artificial Intelligence (AI) |
1.29 |
IBM/ DB2 |
1.24 |
|
Oracle Jdeveloper Studio |
1.05 |
Cryptology |
1.25 |
Java Studio |
1.22 |
|
Metadata management |
1.03 |
ColdFusion |
1.24 |
Perl/CGI |
1.21 |
|
MYSQL |
1.03 |
IBM WebSphere Studio |
1.23 |
Fortran |
1.21 |
|
Unified Modeling Language (UML) |
1.03 |
Java Studio |
1.23 |
PHP |
1.18 |
|
Eclipse |
1.03 |
Biometrics |
1.22 |
IBM WebSphere Studio |
1.17 |
|
Perl/CGI |
1.02 |
Satellite technologies |
1.21 |
ColdFusion |
1.15 |
|
PowerBuilder |
1.02 |
Oracle Jdeveloper Studio |
1.18 |
PowerBuilder |
1.15 |
|
Borland JBuilder |
1.02 |
Eclipse |
1.17 |
Borland JBuilder |
1.13 |
|
Visual Studio .NET |
1.02 |
PHP |
1.16 |
Eclipse |
1.11 |
|
PHP |
1.00 |
Borland JBuilder |
1.15 |
Oracle Jdeveloper Studio |
1.11 |
Table E5. Skill proficiency ratings by job specialty, page 7
|
Business specialists
|
Systems specialists
| ||
|---|---|---|---|
|
Skill
|
Mean*
|
Skill
|
Mean*
|
|
Written communication |
3.46 |
Principles of operating systems |
3.51 |
|
Oral communication |
3.27 |
Principles of Programming |
3.45 |
|
Leadership |
3.05 |
Windows operating system |
3.20 |
|
Supervisory skills |
3.04 |
Written communication |
3.09 |
|
Customer service |
3.01 |
Oral communication |
3.00 |
|
Windows operating system |
3.01 |
Backup & recovery |
2.83 |
|
Negotiation & conflict resolution |
2.77 |
Supervisory skills |
2.83 |
|
Organizational awareness & business knowledge |
2.76 |
Systems implementation |
2.76 |
|
Planning & evaluation |
2.68 |
COBOL |
2.75 |
|
Principles of operating systems |
2.67 |
Leadership |
2.74 |
|
Project management |
2.66 |
Technical documentation |
2.72 |
|
Managing agency staff |
2.65 |
Hardware maintenance & support |
2.66 |
|
Support for desktop applications |
2.60 |
Customer service |
2.65 |
|
Help desk activities |
2.59 |
System life cycle planning principles |
2.64 |
|
Internal controls |
2.44 |
Testing & evaluation |
2.60 |
|
Technology training activities |
2.42 |
Structured system analysis & design principles |
2.57 |
|
Hardware maintenance & support |
2.38 |
Project management |
2.55 |
|
Managing consultant staff |
2.34 |
Help desk activities |
2.50 |
|
Microsoft Access |
2.34 |
Planning & evaluation |
2.43 |
|
Systems implementation |
2.31 |
Open systems server administration |
2.43 |
|
Testing & evaluation |
2.29 |
Support for desktop applications |
2.42 |
|
Call center activities |
2.27 |
Windows network operating systems |
2.41 |
|
Principles of Programming |
2.24 |
Managing agency staff |
2.41 |
|
Backup & recovery |
2.23 |
Negotiation & conflict resolution |
2.38 |
|
Windows network operating systems |
2.20 |
Systems architecture |
2.37 |
|
Technical documentation |
2.16 |
UNIX operating systems |
2.33 |
|
Financial management |
2.16 |
Organizational awareness & business knowledge |
2.32 |
|
Business process analysis |
2.14 |
Requirements analysis |
2.32 |
|
Requirements analysis |
2.13 |
Disaster recovery & planning |
2.28 |
|
Database design & development standards |
2.10 |
System security applications |
2.28 |
Table E5. Skill proficiency ratings by job specialty, page 8
|
Business specialists
|
Systems specialists
| ||
|---|---|---|---|
|
Skill
|
Mean*
|
Skill
|
Mean*
|
|
System life cycle planning principles |
2.08 |
Database design & development standards |
2.26 |
|
Customer Relationship Management (CRM) |
2.07 |
Web/ IP |
2.23 |
|
Records management |
2.02 |
Systems integration |
2.23 |
|
Workflow management |
2.02 |
Managing consultant staff |
2.22 |
|
Quality assurance |
2.01 |
Database applications development techniques |
2.22 |
|
Unified messaging services |
2.01 |
Network architecture & design principles |
2.21 |
|
Web/ IP |
2.00 |
Technology training activities |
2.19 |
|
Website design & development |
1.99 |
DHTML/ HTML/ XHTML |
2.16 |
|
Network configuration |
1.97 |
Network configuration |
2.15 |
|
Knowledge Management (KM) |
1.97 |
Quality assurance |
2.13 |
|
Database applications development techniques |
1.96 |
Microsoft Access |
2.13 |
|
Structured system analysis & design principles |
1.95 |
Mainframe operations |
2.12 |
|
Change management |
1.92 |
Object-oriented analysis & design principles |
2.12 |
|
IT strategic planning |
1.91 |
Website design & development |
2.12 |
|
Network architecture & design principles |
1.91 |
IBM mainframe |
2.10 |
|
Systems integration |
1.89 |
Website management |
2.04 |
|
System security applications |
1.89 |
Business process analysis |
2.03 |
|
IT procurement |
1.86 |
Internal controls |
2.00 |
|
IT project portfolio management |
1.84 |
Visual Basic |
1.98 |
|
Website management |
1.84 |
Call center activities |
1.98 |
|
Disaster recovery & planning |
1.83 |
Unified messaging services |
1.94 |
|
IT risk assessment & management |
1.83 |
Intrusion detection |
1.91 |
|
Mobile computing |
1.82 |
Web servers |
1.91 |
|
Wireless technologies |
1.82 |
Workflow management |
1.90 |
|
Contract management & vendor relations |
1.81 |
Linux operating systems |
1.89 |
|
IT asset management |
1.80 |
Change management |
1.88 |
|
DHTML/ HTML/ XHTML |
1.78 |
Identity management & directory services |
1.87 |
|
Systems architecture |
1.78 |
Wide Area Networks (WAN) |
1.86 |
|
Identity management & directory services |
1.75 |
Website accessibility |
1.86 |
|
Website accessibility |
1.75 |
Encryption |
1.79 |
|
Business continuity planning |
1.74 |
JavaScript |
1.79 |
|
Open systems server administration |
1.73 |
Collaboration software |
1.78 |
|
Wide Area Networks (WAN) |
1.72 |
Mobile computing |
1.78 |
|
Data warehousing |
1.68 |
CASE Tools |
1.77 |
|
Intrusion detection |
1.67 |
SQL |
1.77 |
|
Content management |
1.67 |
Fortran |
1.76 |
|
Object-oriented analysis & design principles |
1.67 |
Knowledge Management (KM) |
1.76 |
|
Novell operating systems |
1.66 |
Wireless technologies |
1.76 |
|
CASE Tools |
1.64 |
C |
1.75 |
|
Website privacy |
1.62 |
Visual Basic Script |
1.74 |
|
Broadband technologies |
1.60 |
Rapid Application Development (RAD)/ Prototyping |
1.74 |
|
Visual Basic |
1.60 |
Records management |
1.72 |
Table E5. Skill proficiency ratings by job specialty, page 9
|
Business specialists
|
Systems specialists
| ||
|---|---|---|---|
|
Skill
|
Mean*
|
Skill
|
Mean*
|
|
COBOL |
1.58 |
Oracle |
1.71 |
|
Website search administration |
1.58 |
IT project portfolio management |
1.71 |
|
Encryption |
1.57 |
Content management |
1.70 |
|
Joint Application Development (JAD) |
1.54 |
Customer Relationship Management (CRM) |
1.70 |
|
Web servers |
1.52 |
C ++ |
1.70 |
|
UNIX operating systems |
1.50 |
IT procurement |
1.69 |
|
Collaboration software |
1.50 |
Novell operating systems |
1.69 |
|
Firewalls |
1.49 |
Java |
1.68 |
|
SQL |
1.47 |
Data warehousing |
1.67 |
|
Video imaging |
1.47 |
IT strategic planning |
1.67 |
|
Microsoft SQL |
1.47 |
Public Key Infrastructure (PKI) |
1.66 |
|
Rapid Application Development (RAD)/ Prototyping |
1.47 |
Contract management & vendor relations |
1.66 |
|
Capacity management |
1.46 |
Financial management |
1.65 |
|
Decision support systems |
1.46 |
IT asset management |
1.65 |
|
Telephone/ PBX |
1.45 |
Website privacy |
1.64 |
|
Modeling & simulation |
1.45 |
IT risk assessment & management |
1.63 |
|
Computer forensics |
1.45 |
Capacity management |
1.63 |
|
IBM mainframe |
1.45 |
Firewalls |
1.62 |
|
Geographic Information Systems (GIS) |
1.44 |
Website search administration |
1.62 |
|
Web-based graphics & multimedia |
1.44 |
Microsoft SQL |
1.62 |
|
Mainframe operations |
1.43 |
Joint Application Development (JAD) |
1.61 |
|
Oracle |
1.42 |
Computer forensics |
1.61 |
|
Cellular technologies |
1.41 |
IBM/ DB2 |
1.57 |
|
Public Key Infrastructure (PKI) |
1.40 |
Unisys mainframe |
1.57 |
|
Enterprise Resource Planning (ERP) systems |
1.39 |
Business continuity planning |
1.56 |
|
Visual Basic Script |
1.39 |
Modeling & simulation |
1.56 |
|
Voice over IP |
1.39 |
Broadband technologies |
1.56 |
|
Metadata management |
1.37 |
XML/XSL |
1.52 |
|
JavaScript |
1.37 |
Cellular technologies |
1.47 |
|
Linux operating systems |
1.36 |
Video imaging |
1.45 |
|
Biometrics |
1.36 |
Cryptology |
1.45 |
|
MYSQL |
1.34 |
Voice over IP |
1.41 |
|
C |
1.31 |
Perl/CGI |
1.40 |
|
XML/XSL |
1.30 |
Mac OS/ OS X operating systems |
1.40 |
|
C ++ |
1.30 |
Unified Modeling Language (UML) |
1.39 |
|
Mac OS/ OS X operating systems |
1.29 |
Decision support systems |
1.39 |
|
Cryptology |
1.29 |
Artificial Intelligence (AI) |
1.39 |
|
Java |
1.28 |
Metadata management |
1.38 |
|
Unisys mainframe |
1.28 |
Telephone/ PBX |
1.38 |
|
Satellite technologies |
1.28 |
Enterprise Resource Planning (ERP) systems |
1.38 |
|
Fortran |
1.26 |
MYSQL |
1.36 |
|
Visual Studio .NET |
1.23 |
Visual Studio .NET |
1.33 |
|
IBM/ DB2 |
1.22 |
Web-based graphics & multimedia |
1.33 |
|
Artificial Intelligence (AI) |
1.21 |
Geographic Information Systems (GIS) |
1.31 |
|
ColdFusion |
1.20 |
Satellite technologies |
1.30 |
|
Unified Modeling Language (UML) |
1.19 |
IBM WebSphere Studio |
1.30 |
|
Perl/CGI |
1.17 |
Biometrics |
1.30 |
|
Java Studio |
1.13 |
PowerBuilder |
1.25 |
|
PowerBuilder |
1.13 |
PHP |
1.21 |
|
IBM WebSphere Studio |
1.11 |
Eclipse |
1.20 |
|
PHP |
1.10 |
Java Studio |
1.18 |
|
Oracle Jdeveloper Studio |
1.09 |
ColdFusion |
1.15 |
|
Borland JBuilder |
1.07 |
Oracle Jdeveloper Studio |
1.12 |
|
Eclipse |
1.06 |
Borland JBuilder |
1.09 |
Table E6. Skill by skill training demand (listed in alphabetical order), page 1
Note: Row totals may not equal 100% due to rounding.
|
Skill
|
N
|
None
|
Basic
|
Intermediate
|
Advanced
|
Percent who need training at any level
|
|---|---|---|---|---|---|---|
|
Artificial Intelligence (AI) |
2599 |
1956 (75%) |
399 (15%) |
163 (6%) |
81 (3%) |
25% |
|
Backup & recovery |
2713 |
1780 (66%) |
249 (9%) |
326 (12%) |
358 (13%) |
34% |
|
Biometrics |
2586 |
1711 (66%) |
480 (19%) |
266 (10%) |
129 (5%) |
34% |
|
Borland JBuilder |
2503 |
1938 (77%) |
369 (15%) |
122 (5%) |
74 (3%) |
23% |
|
Broadband technologies |
2596 |
1673 (65%) |
391 (15%) |
354 (14%) |
178 (7%) |
36% |
|
Business continuity planning |
2646 |
1652 (62%) |
384 (15%) |
406 (15%) |
204 (8%) |
38% |
|
Business process analysis |
2633 |
1569 (60%) |
334 (13%) |
402 (15%) |
328 (13%) |
40% |
|
C |
2375 |
1875 (79%) |
262 (11%) |
159 (7%) |
79 (3%) |
21% |
|
C++ |
2427 |
1791 (74%) |
304 (13%) |
221 (9%) |
111 (5%) |
26% |
|
Call center activities |
2643 |
1936 (73%) |
213 (8%) |
258 (10%) |
236 (9%) |
27% |
|
Capacity management |
2656 |
1707 (64%) |
405 (15%) |
379 (14%) |
165 (6%) |
36% |
|
CASE tools |
2633 |
1614 (61%) |
400 (15%) |
397 (15%) |
222 (8%) |
39% |
|
Cellular technologies |
2567 |
1777 (69%) |
427 (16%) |
245 (10%) |
118 (5%) |
31% |
|
Change management |
2658 |
1627 (61%) |
390 (15%) |
412 (16%) |
229 (9%) |
39% |
|
COBOL |
2376 |
1935 (81%) |
196 (8%) |
131 (6%) |
114 (5%) |
19% |
|
ColdFusion |
2409 |
1843 (77%) |
329 (14%) |
147 (6%) |
90 (4%) |
23% |
|
Collaboration software |
2610 |
1849 (71%) |
331 (13%) |
297 (11%) |
133 (5%) |
29% |
Table E6. Skill by skill training demand (listed in alphabetical order), page 2
Note: Row totals may not equal 100% due to rounding.
|
Skill
|
N
|
None
|
Basic
|
Intermediate
|
Advanced
|
Percent who need training at any level
|
|---|---|---|---|---|---|---|
|
Computer forensics |
2627 |
1597 (61%) |
496 (19%) |
347 (13%) |
187 (7%) |
39% |
|
Content management |
2652 |
1711 (65%) |
423 (16%) |
344 (13%) |
174 (7%) |
35% |
|
Contract management & vendor relations |
2666 |
1690 (63%) |
406 (15%) |
383 (14%) |
187 (7%) |
37% |
|
Cryptography |
2597 |
1693 (65%) |
473 (18%) |
282 (11%) |
149 (6%) |
35% |
|
Customer Relationship Management (CRM) |
2638 |
1671 (63%) |
381 (14%) |
379 (14%) |
207 (8%) |
37% |
|
Customer service |
2604 |
1518 (58%) |
199 (8%) |
406 (16%) |
481 (19%) |
42% |
|
Data warehousing |
2699 |
1694 (63%) |
390 (14%) |
408 (15%) |
207 (8%) |
37% |
|
Database applications development techniques |
2600 |
1522 (59%) |
280 (11%) |
425 (16%) |
373 (14%) |
41% |
|
Database design & development standards |
2586 |
1525 (59%) |
271 (11%) |
425 (16%) |
365 (14%) |
41% |
|
Decision support systems |
2630 |
1811 (69%) |
433 (17%) |
268 (10%) |
118 (5%) |
31% |
|
DHTML/ HTML/ XHTML |
2503 |
1535 (61%) |
340 (14%) |
369 (15%) |
259 (10%) |
39% |
|
Disaster recovery & planning |
2681 |
1460 (55%) |
411 (15%) |
508 (19%) |
302 (11%) |
46% |
|
Eclipse |
2517 |
1903 (76%) |
387 (15%) |
142 (6%) |
85 (3%) |
24% |
|
Encryption |
2662 |
1506 (57%) |
494 (19%) |
428 (16%) |
234 (9%) |
43% |
|
Enterprise Resource Planning (ERP) systems |
2610 |
1833 (70%) |
402 (15%) |
256 (10%) |
119 (5%) |
30% |
|
Financial management |
2606 |
1536 (59%) |
368 (14%) |
428 (16%) |
274 (11%) |
41% |
|
Firewalls |
2640 |
1534 (58%) |
475 (18%) |
400 (15%) |
231 (9%) |
42% |
|
Fortran |
2332 |
2063 (89%) |
180 (8%) |
58 (3%) |
31 (1%) |
12% |
|
Geographic Information Systems (GIS) |
2607 |
1890 (73%) |
388 (15%) |
220 (8%) |
109 (4%) |
28% |
|
Hardware & maintenance support |
2674 |
1828 (68%) |
218 (8%) |
271 (10%) |
357 (13%) |
32% |
|
Help desk activities |
2664 |
1893 (71%) |
198 (7%) |
268 (10%) |
305 (11%) |
29% |
|
IBM mainframe |
2533 |
1896 (75%) |
271 (11%) |
225 (9%) |
141 (6%) |
25% |
|
IBM WebSphere Studio |
2579 |
1776 (69%) |
490 (19%) |
196 (8%) |
117 (5%) |
31% |
|
IBM/ DB2 |
2491 |
1842 (74%) |
290 (12%) |
213 (9%) |
146 (6%) |
26% |
|
Identity management & directory services |
2651 |
1490 (56%) |
448 (17%) |
448 (17%) |
265 (10%) |
44% |
|
Internal controls |
2601 |
1506 (58%) |
331 (13%) |
442 (17%) |
322 (12%) |
42% |
|
Intrusion detection |
2687 |
1467 (55%) |
487 (18%) |
471 (18%) |
262 (10%) |
45% |
|
IT asset management |
2655 |
1667 (63%) |
389 (15%) |
411 (16%) |
188 (7%) |
37% |
|
IT procurement |
2645 |
1665 (63%) |
399 (15%) |
378 (14%) |
203 (8%) |
37% |
|
IT project portfolio management |
2682 |
1644 (61%) |
394 (15%) |
418 (16%) |
226 (8%) |
39% |
Table E6. Skill by skill training demand (listed in alphabetical order), page 3
Note: Row totals may not equal 100% due to rounding.
|
Skill
|
N
|
None
|
Basic
|
Intermediate
|
Advanced
|
Percent who need training at any level
|
|---|---|---|---|---|---|---|
|
IT risk assessment & management |
2684 |
1608 (60%) |
405 (15%) |
434 (16%) |
237 (9%) |
40% |
|
IT strategic planning |
2675 |
1608 (60%) |
403 (15%) |
421 (16%) |
243 (9%) |
40% |
|
Java |
2593 |
1471 (57%) |
473 (18%) |
409 (16%) |
240 (9%) |
43% |
|
JavaScript |
2532 |
1488 (59%) |
466 (18%) |
366 (15%) |
212 (8%) |
41% |
|
Java studio |
2583 |
1719 (67%) |
501 (19%) |
246 (10%) |
117 (5%) |
33% |
|
Joint Application Development (JAD) |
2582 |
1715 (66%) |
361 (14%) |
303 (12%) |
203 (8%) |
34% |
|
Knowledge Management (KM) |
2682 |
1685 (63%) |
391 (15%) |
418 (16%) |
188 (7%) |
37% |
|
Leadership |
2666 |
1378 (52%) |
186 (7%) |
493 (19%) |
609 (23%) |
48% |
|
Linux operating systems |
2606 |
1747 (67%) |
396 (15%) |
287 (11%) |
176 (7%) |
33% |
|
MacOS/ OS X operating systems |
2480 |
1992 (80%) |
291 (12%) |
132 (5%) |
65 (3%) |
20% |
|
Mainframe operations |
2642 |
2004 (76%) |
272 (10%) |
216 (8%) |
150 (6%) |
24% |
|
Managing agency staff |
2646 |
1457 (55%) |
229 (9%) |
509 (19%) |
451 (17%) |
45% |
|
Managing consultant staff |
2636 |
1491 (57%) |
268 (10%) |
469 (18%) |
408 (16%) |
43% |
|
Metadata management |
2633 |
1827 (69%) |
414 (16%) |
266 (10%) |
126 (5%) |
31% |
|
Microsoft Access |
2578 |
1626 (63%) |
232 (9%) |
398 (15%) |
322 (13%) |
37% |
|
Microsoft SQL |
2591 |
1652 (64%) |
356 (14%) |
339 (13%) |
244 (9%) |
36% |
|
Mobile computing |
2612 |
1639 (63%) |
400 (15%) |
380 (15%) |
193 (7%) |
37% |
|
Modeling & simulation |
2633 |
1810 (69%) |
404 (15%) |
284 (11%) |
135 (5%) |
31% |
|
MySQL |
2483 |
1818 (73%) |
327 (13%) |
216 (9%) |
122 (5%) |
27% |
|
Negotiation & conflict resolution |
2669 |
1391 (52%) |
243 (9%) |
500 (19%) |
535 (20%) |
48% |
|
Network architecture & design principles |
2624 |
1539 (59%) |
349 (13%) |
460 (18%) |
276 (11%) |
41% |
|
Network configuration |
2665 |
1532 (58%) |
345 (13%) |
478 (18%) |
310 (12%) |
43% |
|
Novell operating systems |
2568 |
1776 (69%) |
354 (14%) |
265 (10%) |
173 (7%) |
31% |
|
Object-oriented analysis & design principles |
2640 |
1604 (61%) |
323 (12%) |
392 (15%) |
321 (12%) |
39% |
|
Open systems server administration |
2685 |
1871 (70%) |
282 (11%) |
285 (11%) |
247 (9%) |
30% |
|
Oracle |
2649 |
1602 (61%) |
373 (14%) |
350 (13%) |
324 (12%) |
40% |
|
Oracle Development studio |
2562 |
1791 (70%) |
470 (18%) |
186 (7%) |
115 (5%) |
30% |
Table E6. Skill by skill training demand (listed in alphabetical order), page 4
Note: Row totals may not equal 100% due to rounding.
|
Skill
|
N
|
None
|
Basic
|
Intermediate
|
Advanced
|
Percent who need training at any level
|
|---|---|---|---|---|---|---|
|
Oral communication |
2639 |
1443 (55%) |
150 (6%) |
481 (18%) |
565 (21%) |
45% |
|
Organizational awareness & business knowledge |
2614 |
1442 (55%) |
261 (10%) |
482 (18%) |
429 (16%) |
45% |
|
Perl/CGI |
2396 |
1794 (75%) |
331 (14%) |
176 (7%) |
95 (4%) |
25% |
|
PHP |
2354 |
1887 (80%) |
287(12%) |
115 (5%) |
65 (3%) |
20% |
|
Public Key Infrastructure (PKI) |
2619 |
1627 (62%) |
483 (18%) |
329 (13%) |
180 (7%) |
38% |
|
Planning & evaluation |
2636 |
1408 (53%) |
236 (9%) |
527 (20%) |
465 (18%) |
47% |
|
PowerBuilder |
2366 |
1870 (79%) |
328 (14%) |
93 (4%) |
75 (3%) |
21% |
|
Principles of operating systems |
2523 |
1673 (66%) |
135 (5%) |
340 (14%) |
375 (15%) |
34% |
|
Principles of programming |
2336 |
1654 (71%) |
178 (8%) |
286 (12%) |
218 (9%) |
29% |
|
Project management |
2689 |
1391 (52%) |
240 (9%) |
533 (20%) |
525 (20%) |
48% |
|
Quality assurance |
2590 |
1601 (62%) |
334 (13%) |
377 (15%) |
278 (11%) |
38% |
|
Rapid Application Development (RAD)/ prototyping |
2586 |
1718 (66%) |
386 (15%) |
279 (11%) |
203 (8%) |
34% |
|
Records management |
2659 |
1735 (65%) |
383 (14%) |
367 (14%) |
174 (7%) |
35% |
|
Requirements analysis |
2614 |
1570 (60%) |
296 (11%) |
406 (16%) |
342 (13%) |
40% |
|
Satellite technologies |
2566 |
1786 (70%) |
442 (17%) |
233 (9%) |
105 (4%) |
30% |
|
SQL |
2481 |
1626 (66%) |
292 (12%) |
279 (11%) |
284 (11%) |
34% |
|
Structured system analysis & design principles |
2614 |
1595 (61%) |
283 (11%) |
404 (16%) |
332 (13%) |
39% |
|
Supervisory skills |
2661 |
1380 (52%) |
169 (6%) |
507 (19%) |
605 (23%) |
48% |
|
Support for desktop applications |
2668 |
1848 (69%) |
197 (7%) |
282 (11%) |
341 (13%) |
31% |
|
Systems implementation |
2612 |
1574 (60%) |
281 (11%) |
420 (16%) |
337 (13%) |
40% |
|
System security applications |
2696 |
1418 (53%) |
445 (17%) |
546 (20%) |
287 (11%) |
47% |
|
Systems architecture |
2624 |
1562 (60%) |
357 (14%) |
419 (16%) |
286 (11%) |
40% |
|
Systems integration |
2620 |
1558 (60%) |
336 (13%) |
423 (16%) |
303 (12%) |
41% |
|
System life cycle planning principles |
2609 |
1620 (62%) |
273 (11%) |
398 (15%) |
318 (12%) |
38% |
|
Technical documentation |
2618 |
1588 (61%) |
278 (11%) |
425 (16%) |
327 (13%) |
39% |
|
Technology training activities |
2668 |
1850 (69%) |
235 (9%) |
327 (12%) |
256 (10%) |
31% |
|
Telephone /PBX |
2547 |
1807 (71%) |
375 (15%) |
234 (9%) |
131 (5%) |
29% |
|
Testing & evaluation |
2616 |
1572 (60%) |
261 (10%) |
431 (17%) |
352 (14%) |
40% |
|
Unified messaging services |
2576 |
1656 (64%) |
338 (13%) |
372 (14%) |
210 (8%) |
36% |
|
Unified Modeling Language (UML) |
2576 |
1772 (69%) |
386 (15%) |
246 (10%) |
172 (7%) |
31% |
Table E6. Skill by skill training demand (listed in alphabetical order), page 5
Note: Row totals may not equal 100% due to rounding.
|
Skill
|
N
|
None
|
Basic
|
Intermediate
|
Advanced
|
Percent who need training at any level
|
|---|---|---|---|---|---|---|
|
Unisys mainframe |
2516 |
1973 (78%) |
296 (12%) |
155 (6%) |
92 (4%) |
22% |
|
Unix |
2628 |
1676 (64%) |
347 (13%) |
387 (15%) |
218 (8%) |
36% |
|
Visual Basic |
2521 |
1575 (63%) |
324 (13%) |
386 (15%) |
236 (9%) |
38% |
|
Visual Basic Script |
2474 |
1592 (64%) |
413 (17%) |
307 (12%) |
162 (7%) |
36% |
|
Video imaging |
2559 |
1738 (68%) |
420 (16%) |
265 (10%) |
136 (5%) |
32% |
|
Visual Studio .NET |
2603 |
1695 (65%) |
465 (18%) |
274 (11%) |
169 (7%) |
35% |
|
Voice over IP |
2594 |
1690 (65%) |
441 (17%) |
309 (12%) |
154 (6%) |
35% |
|
Web servers |
2643 |
1506 (57%) |
501 (19%) |
389 (15%) |
247 (9%) |
43% |
|
Web/IP |
2665 |
1514 (57%) |
370 (14%) |
480 (18%) |
301 (11%) |
43% |
|
Web-based graphics & multimedia |
2557 |
1667 (65%) |
476 (19%) |
248 (10%) |
166 (7%) |
35% |
|
Website accessibility |
2636 |
1510 (57%) |
476 (18%) |
404 (15%) |
246 (9%) |
43% |
|
Website design & development |
2708 |
1435 (53%) |
440 (16%) |
503 (19%) |
330 (12%) |
47% |
|
Website management |
2678 |
1469 (55%) |
468 (18%) |
447 (17%) |
294 (11%) |
45% |
|
Website privacy |
2636 |
1507 (57%) |
502 (19%) |
388 (15%) |
239 (9%) |
43% |
|
Website search & administration |
2635 |
1535 (58%) |
494 (19%) |
376 (14%) |
230 (9%) |
42% |
|
Wide Area Networks (WAN) |
2621 |
1591 (61%) |
350 (13%) |
398 (15%) |
282 (11%) |
39% |
|
Windows operating systems |
2639 |
1619 (61%) |
103 (4%) |
311 (12%) |
606 (23%) |
39% |
|
Windows network operating systems |
2645 |
1530 (58%) |
282 (11%) |
445 (17%) |
388 (15%) |
42% |
|
Wireless technologies |
2659 |
1574 (60%) |
418 (16%) |
447 (17%) |
220 (8%) |
41% |
|
Workflow management |
2700 |
1671 (62%) |
390 (14%) |
443 (16%) |
196 (7%) |
38% |
|
Written communication |
2627 |
1436 (55%) |
139 (5%) |
467 (18%) |
585 (22%) |
45% |
|
XML/XSL |
2510 |
1582 (63%) |
408 (16%) |
313 (13%) |
207 (8%) |
37% |
Table E7. Top ten skills with none expected and in use, but declining forecast over the next three years
|
Skill (percent of CIOs choosing forecast) |
Competency Area
|
|---|---|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Table E8. Top ten skills with in use, but declining forecast over the next three years
|
Skill (percent of CIOs choosing forecast) |
Competency Area
|
|---|---|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Table E9. Top ten skills with possible adoption forecast over the next three years
|
Skill (percent of CIOs choosing forecast) |
Competency Area
|
|---|---|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Table E10. Top ten skills with steady state forecast over the next three years
|
Skill (percent of CIOs choosing forecast) |
Competency Area
|
|---|---|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Table E11. Top ten skills with in use and growing forecast over the next three years
|
Skill (percent of CIOs choosing forecast) |
Competency Area
|
|---|---|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
Table E12. Similarities and differences in the in use and declining forecast across agency size groups
|
Competency Area
|
At least 50 percent of CIOs in all agency size groups chose forecast for these skills
|
Small
(at least 50 percent of CIOs)
|
Medium
(at least 50 percent of CIOs)
|
Large
(at least 50 percent of CIOs)
|
|---|---|---|---|---|
|
Management
| ||||
|
Infrastructure
| ||||
|
Web computing
| ||||
|
Systems and databases
| ||||
|
Technical support services
| ||||
|
Management and use of information as an asset
| ||||
|
Legacy technologies
|
|
|
Table E13. Similarities and differences in possible adoption forecast across agency size groups
|
Competency Area
|
At least 50 percent of CIOs in all agency size groups chose forecast for these skills
|
Small
(at least 50 percent of CIOs)
|
Medium
(at least 50 percent of CIOs)
|
Large
(at least 50 percent of CIOs)
|
|---|---|---|---|---|
|
Management
| ||||
|
Infrastructure
|
|
|
|
|
|
Web computing
| ||||
|
Systems and databases
|
| |||
|
Technical support services
| ||||
|
Management and use of information as an asset
| ||||
|
Legacy technologies
|
Table E14. Similarities and differences in steady state forecast across agency size groups
|
Competency Area
|
At least 50 percent of CIOs in all agency size groups chose forecast for these skills
|
Small
(at least 50 percent of CIOs)
|
Medium
(at least 50 percent of CIOs)
|
Large
(at least 50 percent of CIOs)
|
|---|---|---|---|---|
|
Management
|
|
|
|
|
|
Infrastructure
|
|
|
|
|
|
Web computing
|
|
|
||
|
Systems and databases
|
|
|
||
|
Technical support services
|
|
|
|
|
|
Management and use of information as an asset
| ||||
|
Legacy technologies
|
Table E15. High impact skill investments by job specialty, page 1
|
Competency Area
|
IT managers
|
Operations specialists
|
Database specialists
|
Systems specialists
|
|---|---|---|---|---|
|
Management
|
|
|
|
|
|
Infrastructure
|
|
|
|
|
|
Web computing
|
|
|
|
|
|
Systems and databases
|
|
|||
|
Technical support services
| ||||
|
Management and use of information as an asset
|
|
|
|
|
|
Legacy technologies
|
Table E15. High impact skill investments by job specialty, page 2
|
Competency Area
|
Datacomm/telecomm specialists
|
Programmers
|
Other technical specialists
|
Program/business specialists
|
|---|---|---|---|---|
|
Management
|
|
|
|
|
|
Infrastructure
|
|
|
|
|
|
Web computing
|
|
|
|
|
|
Systems and databases
|
|
|
|
|
|
Technical support services
| ||||
|
Management and Use of Information as an Asset
|
|
|
|
Table E16. Reasons training is worthwhile to employees
|
Rank
|
Skill Item
|
N*
|
% of respondents
|
|---|---|---|---|
|
1 |
To improve my ability to do existing work |
2,609 |
92 % |
|
2 |
To prepare me for more demanding assignments |
2,351 |
83 % |
|
3 |
To prepare me for a greater variety of assignments |
2,344 |
83 % |
|
4 |
To prepare me for management opportunities |
1,906 |
67 % |
|
5 |
To help me score better on Civil Service exams |
1,185 |
42 % |
|
6 |
To give me more opportunity to transfer to jobs in other agencies |
1.041 |
37 % |
* Respondents were allowed to select all that apply
Table E17. Employee preferences for training methods
|
Training Focus
| ||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
Technical tools
|
Specific IT skills
|
Management skills
| ||||||||||||||
|
Training Method
|
Description
|
1st Pref.
|
%
|
2nd Pref.
|
%
|
1st Pref.
|
%
|
2nd Pref.
|
%
|
1st Pref.
|
%
|
2nd Pref.
|
%
|
Total count
|
As 1st Pref.
|
As 2nd Pref.
|
|
Off-site classroom |
Traditional instructor-led. |
1,300 |
47% |
700 |
25% |
1,157 |
41% |
655 |
24% |
1,032 |
37% |
614 |
22% |
5,458 |
3,489 |
1,969 |
|
On-site classroom |
Traditional instructor-led. |
1,051 |
38% |
962 |
35% |
995 |
36% |
864 |
31% |
943 |
34% |
809 |
29% |
5,624 |
2,989 |
2,635 |
|
Virtual classroom |
Real-time instructor-led, delivered via Internet at your desktop. |
83 |
3% |
257 |
9% |
151 |
5% |
301 |
11% |
172 |
6% |
222 |
8% |
1,186 |
406 |
780 |
|
Self-taught |
No instructor, use of books, reference guides, or user manuals available at your facility. |
81 |
3% |
154 |
6% |
99 |
4% |
167 |
6% |
80 |
3% |
177 |
6% |
758 |
260 |
498 |
|
Self-paced eLearning |
No instructor, self-study tutorials, delivered via the Internet at your desktop. |
123 |
4% |
292 |
11% |
216 |
8% |
376 |
14% |
180 |
6% |
333 |
12% |
1,520 |
519 |
1,001 |
|
Coaching or mentoring |
135 |
5% |
235 |
9% |
120 |
4% |
222 |
8% |
275 |
10% |
309 |
11% |
1,296 |
530 |
766 |
|
|
Video conferencing |
Instructional session, bringing together people at different locations. |
4 |
0% |
27 |
1% |
11 |
0% |
39 |
1% |
34 |
1% |
78 |
3% |
193 |
49 |
144 |
|
Workshops |
Workshops provided at trade or other professional conferences |
20 |
1% |
151 |
5% |
48 |
2% |
153 |
6% |
94 |
3% |
243 |
9% |
709 |
162 |
547 |
|
Number of Responses
|
2,797
|
2778
|
2,797
|
2777
|
2,810
|
2785
| ||||||||||
|
Missing
|
36
|
55
|
36
|
56
|
36
|
48
| ||||||||||
|
Total Responses
|
2,833
|
2,833
|
2,833
|
2,833
|
2,833
|
2,833
| ||||||||||
* Respondents were asked for their first and second preference
Table E18. Employee preferences for being informed about training
|
Rank
|
Skill Item
|
N*
|
% of respondents
|
|---|---|---|---|
|
1 |
Email |
2,676 |
95 % |
|
2 |
Posting on your agency’s Intranet |
1,506 |
53 % |
|
3 |
Posting on a Website outside of your agency |
630 |
22 % |
|
4 |
Printed flyers posted at your facility |
570 |
20 % |
* Respondents were allowed to select all that apply
Table E19. Employee certifications
|
Rank
|
Skill Item
|
N*
|
% of respondents
|
|---|---|---|---|
|
1 |
Operating systems |
146 |
5 % |
|
2 |
Computing |
139 |
5 % |
|
3 |
Network support |
134 |
5 % |
|
4 |
Information systems |
106 |
4 % |
|
5 |
Database |
58 |
2 % |
|
6 |
Business applications |
55 |
2 % |
|
7 |
Project management |
54 |
2 % |
|
8 |
Software development |
52 |
2 % |
|
9 |
Website design & management |
36 |
1 % |
|
10 |
Network security |
33 |
1 % |
|
11 |
Training |
31 |
1 % |
|
12 |
Information systems security |
29 |
1 % |
|
13 |
Healthcare |
7 |
< 1 % |
|
14 |
Quality assurance |
4 |
< 1 % |
|
15 |
Chief information officer (CIO) |
2 |
< 1 % |
|
Total number of employees with any certification |
439 |
16 % |
* Respondents were allowed to select all that apply
Table E20. CIO preferences for employee certifications
|
Rank
|
Skill Item
|
N
|
% of CIOs
|
|---|---|---|---|
|
1 |
Project management |
39 |
68 % |
|
2 |
Information systems security |
39 |
68 % |
|
3 |
Network security |
38 |
67 % |
|
4 |
Database |
34 |
60 % |
|
5 |
Network support |
28 |
49 % |
|
6 |
Operating systems |
25 |
44 % |
|
7 |
Web |
24 |
42 % |
|
8 |
Software development |
22 |
39 % |
|
9 |
Chief information officer (CIO) |
20 |
35 % |
|
10 |
Information systems |
18 |
32 % |
|
11 |
Business applications |
16 |
28 % |
|
12 |
Quality assurance |
13 |
23 % |
|
13 |
Computing |
12 |
21 % |
|
14 |
Training |
7 |
12 % |
|
15 |
Healthcare |
3 |
5 % |
* Respondents were allowed to select all that apply
© 2003 Center for Technology in Government