The Access Indiana Information Network (AIIN) is a self-funding, state-owned,
state-regulated network operated by a private partner, Indiana Interactive, Inc.
The private partner provided the initial startup capital as well as a
consumer-oriented, market- driven approach which was instrumental to the success
of the network. Access Indiana’s policies, design, and interactive
services were determined by task forces comprised of state agencies,
professional associations, businesses and citizens. Access Indiana contains
approximately 100,000 pages of government information from more than 75 state
agencies, departments, and commissions, the judiciary, and the legislative
branch. Most of the information and services on the network are available to the
public at no cost. Only those services that have a commercial value, such as
drivers’ records, vehicle titles, or health professional licenses
include a fee. These fees are the source of revenue that supports the
network.
Financed by the federal government in Germany, Bremen Online Services aims to
develop and implement e-government by developing a secure technology platform
for transactions and payments. Through a public-private partnership, the
Hanseatic Free City of Bremen is collaborating with regional and national
partners from private industry including financial institutions and technology
providers. The success of this project is due to an interdisciplinary problem
solving approach that brings publicly and privately managed firms together as
full partners.
In 1992 Quebec established the statutory authority for digital cadastre
information. The term "cadastre" refers to an official
register of the description, value, and ownership of real property used in
apportioning taxes. The cadastre reengineering project involves developing and
installing information and management systems that combine cadastral data with
graphic representation, This kind of data integration represents dramatic change
in information management as well as a technological innovation. Overseen by the
Ministry of Natural Resources (MNR), the project is being implemented by a
private partner, the DMR Consulting Group, which is integrating products and
services, providing the technological infrastructure, and developing geospatial
reference information systems.
The official US federal government Web portal enables information access and
transactions for citizens and businesses. Launched in 2000, FirstGov.gov offers
about 200 million pages of government information, services, and online
transactions, Initiated through a public-private partnership involving the loan
of powerful search engine, FirstGov development was supported by a cross-agency
board and carried out by the US General Services Administration. It provides a
topical index to content that covers federal and state governments, some local
governments, and U.S. territories. It was initiated as a public- private
partnership.
Hotjob.be is an Internet portal for employers and job-seekers. It is a jointly
managed public service with easy access to over 500 job and training sites. The
program involved not only the creation of an employment service portal. It also
rested on a total reorganization of work processes and information flows across
multiple levels of government. The process of setting up the portal platform was
assigned to a private partnership that also conducted the reengineering
necessary for its implementation. Since its initial implementation, the Hotjob
service has been enhanced by two new international partnerships with ANPE
(France’s public employment service) and APEC (an agency specializing
in executive jobs in France and Europe).
Electronic filing of US Federal government income tax returns began with a
partnership between the US Internal Revenue Service (IRS) and H&R Block
in 1985. It has since grown to include a large number of private tax preparation
companies and individual and business taxpayers. Citizens can use the services
of a private tax preparer who can submit the tax return electronically or they
can file electronically from their home computers using commercial software or
the services of private contractor that has established electronic links
directly to the IRS mainframe computers. IRS e-file speeds up the tax filing
process guaranteeing faster processing, fewer errors, and quicker
refunds.
In 1994, in response to business community pressure, Ontario enacted business
regulation reforms and developed a strategy to modernize services for the
business community. Ontario Business Connect was created to provide registration
services for new businesses at multiple access points. Users can access OBC
directly or through sites that bundle government and commercial services
together. Sponsored by the Ontario Ministry of Consumer and Business Services,
the main partners are the government departments and agencies involved with new
businesses at the provincial and federal level, IT firms, point-of-service
partners, and three private service wholesalers.
An overhaul of the New Brunswick Department of Human Resources Development
(NBHRD) aimed to eliminate the Department’s budget deficits as part of
a broad economic restructuring policy. Lacking the financial resources and
know-how to make the necessary changes, the Department established an innovative
public-private partnership. The private partner, Accenture, provided not only
technological infrastructure and project-management expertise, but also financed
the entire $21 million project. The project successfully developed new service
strategies, including an automated case management system and reengineered work
processes, geared to the needs of clients and focused on results.
© 2003 Center for Technology in Government
