Twelve case studies tell the stories of two European, six Canadian, and four American public service projects. Each story recounts and assesses the experiences of developing and implementing a collaborative IT-enabled public service delivery system. The cases address a variety of service areas including human services, business development, employment, taxation, public access to information, and others.

Case	Service focus	Government sponsor / Political context	Predominant collaboration type	Service type
Access Indiana	Public access to state government information and transactions	State of Indiana, US	Public-private	Public access to multiple services and/or information sources
Ambassadeur	Citizen Internet exposure & training program in rural areas	Province of Quebec, Canada	Public-nonprofit	Public access to a single service type
Bremen Online Services	Public access to city information and transactions	City of Bremen, Germany	Public-private	Public access to multiple services and/or information sources
Quebec Cadastre	Real property tax mapping	Province of Quebec, Canada	Public-private	Support for governmental operations
FirstGov.gov	Public access to federal government information	Federal government, US	Public-private	Public access to multiple services and/or information sources
Hotjob.be	Job offers portal	National government, Belgium	Public-private	Public access to a single service type
Internal Revenue Service (IRS) e-file	Filing of personal income tax returns	Federal government, US	Public-private	Public access to a single service type
NYS Geographic Information System Coordination Program	Data sharing and development of data analysis expertise	State of New York, US	Public-public	Support for governmental operations
OneStop Business Registration	Unique kiosk allowing electronic filling of all forms required to open a new business	Province of British Columbia Canada	Public-nonprofit	Public access to a single service type
Ontario Business Connect	Unique kiosk of government services to businesses	Province of Ontario, Canada	Public-private	Public access to a single service type
Partners in Change	IT system to manage welfare benefits delivery	Province of New Brunswick, Canada	Public-private	Support for governmental operations
Service Canada	Online government information to citizens	Federal government, Canada	Public-public	Public access to multiple services and/or information sources