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Maximizing Current and Future Mobile Technology Investments

Abstract

Acknowledgments

Executive Summary

Background

An Extended Assessment

Maximizing Current and Future Technology Investments

Recommendations

APPENDIX A: Methodology

Appendix B – Wayne County Department of Social Services

Appendix C – Onondaga Department of Social Services

Appendix D – New York City Administration for Children’s Services (ACS)

Appendix E: Workload measures

APPENDIX F: About the Center for Technology in Government (CTG)

APPENDIX F: About the Center for Technology in Government (CTG)

The Center for Technology in Government (CTG) is an applied research center committed to improving government and public services through policy, management, and technology innovation. Through its program of partnership, research, and innovation, the Center provides government organizations and individuals with an array of tools and resources designed to support the development of a digital government. The goal of every CTG partnership project is to build knowledge that improves the way government works. CTG projects have helped state, local, and federal agencies increase productivity and coordination, reduce costs, enhance quality, and deliver better services to citizens and businesses. The results generated by each project add to a growing knowledge base designed to support the work of both government professionals and academic researchers. CTG receives funding through the University at Albany's state allocation, as well through grants and awards from foundations and federal agencies such as the National Science Foundation. Corporate partners like Microsoft, Oracle, Hewlett Packard, Sun Microsystems and Meta Group, donate equipment, software, and services.

Since its creation in 1993, the Center has: For more information about CTG or this report please contact:

Meghan Cook, Program Manager
Center for Technology in Government University at Albany, State University of New York
187 Wolf Road, Suite 301 Albany , NY 12205
Phone 518-442-3892