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Identifying the Value of Enhanced IT Enterprise Governance

Abstract

Introduction

Creating an Enterprise IT Governance Framework for New York State Government

Workshop 1: The Value Proposition

Discussion of the Workshop Results

Design of Workshop 2

Appendix A – Results from the Albany Workshop

Appendix B – Results from the New York City Workshop
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Appendix A – Results from the Albany Workshop


Table A1. Value Propositions of Enterprise IT Governance


Table A1. Value Propositions of Enterprise IT Governance
 
Outcomes (19)2
 
  • Reduction of redundancy by providing IT solutions to common business problems
  • Shared services where appropriate. Domain specific services where appropriate, e.g., community of interest, able to measure savings
  • Market Services
  • Information sharing
  • Improve quality, reduce product cycle time to market
  • Standard for knowledge interchange
  • Needs to be flexible
  • Enhance agency operational/business initiatives
 
Agenda for Governance Body (15)
 
  • Eliminate political directions and swings
  • Create consistency of vision through political change
  • Guidance and standards for agencies
  • Establish a skill set for both functioning within IT Governance and to facilitate a strong IT governance process
  • Handle complexity of the organization to reduce time to market – accomplish something
  • Providing vision for the use of IT services
 
Citizens (14)
 
  • Enhance the citizen’s, public’s experience
  • Make it easier for public to deal with government
 
Cost Reduction (11)
 
  • Identify public ROI including cost avoidance and revenue generation
  • Reduce overall state costs w/out sacrificing quality or timeliness of delivery of products and services
  • Create opportunities for individual agencies to reduce costs and create efficiencies
  • Shared services should reduce costs and improve services
  • True cost savings not avoidance, i.e. unfunded mandate; total cost savings to citizens
 
Design Elements (10)
 
  • Agency participation in governance --- not dictatorship
  • Acknowledge/respect and provide value to agency initiatives
  • Clear understanding of roles, responsibilities, decision making authority
  • Include all levels (stakeholders), functional, locals, citizens, etc.
  • Flexible but able to reassess decisions/goals
  • Establish measurement process for the Governance effort itself – how effective is IT Governance
 
Alignment (7)
 
  • Align IT with agency goals
  • Align executive and legislative requirements
  • Prioritize projects, align with business needs, provide adequate resources, clearly define resources, “The Process”
 
Collaboration (3)
 
  • Foster Collaboration among agencies to improve info sharing without forcing collaboration
  • Creation of a collaborative environment for sharing information:
    • To solve common business problems
    • To deploy common technical solution
    • To share staff expertise
 
Society Opportunities (2)
 
  • Move society forward through innovative use of IT
  • Recognition of generation changes
  • Direct value to citizens
    • Citizen interactions with government are simplified, services are accessible, personalized, timely
    • Citizen services are dispensed from NYS as a single enterprise
    • Services are online at reasonable fees, costs
 
22 (n) = number of votes received for the category