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Bridging the Enterprise: Lessons from the New York State-Local Internet Gateway Prototype

Abstract

Acknowledgments

Executive Summary

Chapter One: Project Overview

Chapter Two: The New York State-Local Internet Gateway Prototype Design

Chapter Three: The Project Approach

Chapter 4: Findings, Conclusions, and Recommendations

Appendix A: Illustrations of the Gateway Prototype

Appendix B: Project Participants

Appendix C: Field Test Data Summaries

Appendix D: New York State-Local Internet Gateway Prototype Interview Protocol

Appendix A: Illustrations of the Gateway Prototype

The following pages present a selection of Web screens of the actual Prototype. Our goal is to provide readers with images of what the Prototype Team members and the field testers encountered as they were working with this G2G resource. These screen shots are illustrations -- selected to show highlights of what users would see when they entered and used the Gateway Prototype. A more complete and detailed rendition of the Prototype is available on the CTG Web site at www.ctg.albany.edu/ publications/reports/state_local_ gateway_demo.

Sign-On Page

Sign-On Page

The New York State State-Local Internet Gateway Prototype was a closed G2G system, available only to authorized state and local government officials conducting specific transactions. Users accessed the Prototype through this sign-on page.

Home Page

Home Page

After signing on with a user name and password, a user saw a personal home page. The home page illustrated here was for a town clerk who had access to the Contact Repository Application and the Dog Licensing Application. The banner at the top of the page was accessible to all users. There, Help and FAQ features provided information about the Prototype project, and a Resources feature offered links to other Web sites. All users also had access to the Contact Directory.

Resources

ResourcesPage

All users had access to the Resources page. There were links to government, legal, community, and data resources, as well as New York State and national professional organizations.

Contact Directory

Contact Directory Page

All users could search for contact information pertaining to state and local officials either by filling out search fields on forms or by using a clickable map shown here. After selecting a county from the searchable New York State map, users, could click on a municipality and get the contact information for all officials within that jurisdiction. In the Prototype, the only functional map was for Broome County.

Contact Repository Application

Contact Repository Application Page

After searching the Contact Directory, users whose role was to update contact information (data owners) had the ability to add, change, or delete contact information about officials within their own jurisdiction.

Dog Licensing Application

Dog Licensing Application Page

Users who were assigned access to the Dog Licensing Application, DOGTRAC, performed a number of transactions ranging from issuing or renewing dog licenses to transferring ownership. They could also perform reporting and administrative functions. In this illustration, a dog license was being renewed.

Parcel Transfer Verification Check Application

Parcel Transfer Verification Check Application Page

The Prototype included an application for use by assessors, county real property tax service officers, and the NYS Office of Real Property Services (ORPS). In this illustration, an ORPS official searched specific dates and counties to see the status of selected parcel transfer records that had been flagged as potentially having errors.