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Assessing Mobile Technologies in Child Protective Services: A Demonstration Project

Abstract

Acknowledgments

Executive Summary

Introduction

District Environment and Conditions

Findings

Recommendations

Appendix A: Device Specifications

Appendix B: District Technology, Connectivity, and Participation During Pilot Period

Appendix C: Data Collection Methodology, Tools, Counts and Response Rates

Appendix D: Summary of District Teleconferences

Appendix E: Changes in Case Load From Pre-Pilot to During Pilot Periods by District

Appendix F: Description of Coding for Overtime and Technology Conditions

Appendix G: The Center for Technology in Government (CTG)

District Profiles

Acknowledgments

This project would not have been possible without enthusiastic participation and support of the dedicated professionals in New York State Office of Children and Family Services (OCFS) and the participating districts. The child protective service caseworkers, supervisors, and managers made it possible for us to learn about how mobile technology impacts their profession.

We are particularly indebted to the collaborative spirit, hard work, and guidance of the OCFS- Information Technology Implementation Team who were liaisons to the participating districts -- Jack Nabozny, manager; Kim Bowler-Ciezkowski, team lead; Edward Schwencke, team lead; and Felicia Brown-Smith, Linda Gorthy, Cliff Pelton, Janet Parry, Sharon McDuffie, Lorraine Romanucci, Dane Sprague, Earl Thomas, and Gloria Walker. In addition, we thank all the district contacts for their work in garnering local support to move the assessment process along.

Finally, without the tireless work of David Kislowski, manager of Network Access and Equipment Deployment, OCFS and Ted Salem, consultant and Portable Technology Pilot Project Manager, OCFS for deploying devices and managing resources, this statewide effort could not have taken place.