Finally, the third category of e-gov initiative involves the support of critical government operations. The projects undertaken are aimed at facilitating internal management and sharing of information to improve administration of service delivery. For example, the Partners in Change project involved the implementation of a case management system to help government employees deliver welfare benefits more efficiently. The Cadastre Reengineering project involved the use of data bases and Geographic Information Systems (GIS) applications to improve operations related to real property ownership and taxation. The New York State (NYS) GIS Coordination Program focuses on sharing of spatial data and analytical expertise throughout state and local government agencies.

Case	Service Type
Public access to a single service type
Ambassadeur	Citizen Internet exposure & training program in rural areas
Hotjob	Job offers portal
IRS e-file	Filing of personal income tax returns
One-Stop Business Registration	Unique kiosk allowing electronic filling of all forms required to open a new business
Ontario Business Connect	Unique kiosk of government services to businesses
Public access to multiple services and/or information sources
Access Indiana	Public access to state government information and transactions
Bremen on-line	Public access to city information and transactions
First gov	Public access to federal government information
Service Canada Initiative	Online government information to citizens
Support for governmental operations
Cadastre Reengineering	Real property tax mapping
NYS Geographic Information System Coordination Program	Data sharing and development of data analysis expertise
Partners in Change	IT system to manage welfare benefits delivery