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Designing social media policy for government

Abstract

Introduction

Social Media Use in Government

Eight Essential Elements

Getting Started: Designing a social media policy

APPENDIX A: Methodology

APPENDIX B: Table of Social Media Policies and Guidelines (International and Federal)

APPENDIX B: Table of Social Media Policies and Guidelines (State and Local)

APPENDIX C: Table of reviewed documents by issue areas (International and Federal)

APPENDIX C: Table of reviewed documents by issue areas (State and Local)

APPENDIX C: Table of reviewed documents by issue areas (International and Federal)

The table below provides a list of all reviewed policies as well as a representation of what issue areas are covered in each of the policies. While there are many nuances and the level of detail varies greatly, this gives the reader a general overview of where he can find additional examples of policy language pertaining to each area.

Institution
 
Access
 
Acceptable Use
 
Account Process
 
Content
 
Employee Conduct
 
Legal
 
Security
 
Citizen Conduct
 
International
Australian Public Service Commission (policy)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
New Zealand State Services Commission (brief guidelines)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
UK Civil Service (guidelines)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
UK Government (policy and guidelines)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Federal
Air Force (policy and guidelines)
 
 
 
 
 
 
 
 
 
 
 
 
Federal CIO Council (guidelines)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
General Services Administration (policy)
 
 
 
 
 
 
 
 
 
 
 
 
General Services Administration (policy and guidelines)
 
 
 
 
 
 
 
 
 
 
 
 
 
US Navy (memo)
 
 
 
 
 
 
 
 
 
 
 
 
 
US Army Corps of Engineers, Jacksonville District (guidelines)
 
 
 
 
 
 
 
 
 
 
 
 
 
US Coast Guard (memo)
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
US EPA (guidelines)