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Designing social media policy for government

Abstract

Introduction

Social Media Use in Government

Eight Essential Elements

Getting Started: Designing a social media policy

APPENDIX A: Methodology

APPENDIX B: Table of Social Media Policies and Guidelines (International and Federal)

APPENDIX B: Table of Social Media Policies and Guidelines (State and Local)

APPENDIX C: Table of reviewed documents by issue areas (International and Federal)

APPENDIX C: Table of reviewed documents by issue areas (State and Local)
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APPENDIX B: Table of Social Media Policies and Guidelines (International and Federal)

Institution
 
Type of Policy
 
Online Location of Policy
 
International
Australian Public Service Commission (policy)
 
Protocols for Online Media Participation
 
http://apsc.gov.au/circulars/circular096.htm
 
New Zealand State Services Commission (brief guidelines)
 
Principles for Interaction with Social Media
 
http://www.ssc.govt.nz/display/document.asp?DocID=7160
 
UK Civil Service (guidelines)
 
Code for Online Participation
 
http://www.civilservice.gov.uk/about/resources/ participation-online.aspx
 
UK Department for Business, Innovation and Skills (policy and guidelines)
 
Template Twitter Strategy for Government Departments
 
http://blogs.cabinetoffice.gov.uk/digitalengagement/ file.axd?file=2009%2f7%2f20090724twitter.pdf
 
Federal
Air Force (policy and guidelines)
 
New Media and Web 2.0 Guidance
 
http://www.af.mil/shared/media/ document/ AFD-090406-036.pdf
 
Federal CIO Council (guidelines)
 
Guidelines for Secure Use of Social Media by Federal Departments and Agencies 
 
http://www.cio.gov/Documents/ Guidelines_for_Secure_Use_Social_Media_v01-0.pdf 
 
General Services Administration (policy)
 
Agency Social Media Policy
 
http://www.gsa.gov/graphics/staffoffices/ socialmediapolicy.pdf
 
General Services Administration (policy and guidelines)
 
Agency social media handbook
 
http://www.gsa.gov/graphics/staffoffices/ socialmediahandbook.pdf
 
Navy (memo)
 
Web 2.0 Utilizing New Web Tools
 
http://www.doncio.navy.mil/PolicyView.aspx?ID=789
 
US Army Corps of Engineers, Jacksonville District (guidelines)
 
Social Media User Guidelines
 
http://www.saj.usace.army.mil/Documents/ JaxDistrictSocialMediaUserGuidelines.pdf
 
US Coast Guard (memo)
 
Social Media
 
http://www.uscg.mil/ANNOUNCEMENTS/ alcoast/ALCOAST45708.txt
 
US EPA (guidelines)
 
Blogging at EPA for Greenversations
 
http://www.scribd.com/doc/13232289/ Blogging-At-EPA-Guidelines