Abstract
Introduction
PART ONE: ASSESSING INNOVATIVE USES OF INFORMATION TECHNOLOGY
Chapter 1. The risks of IT innovation in government
Chapter 2. The analysis and evaluation process
Chapter 3. Preparing a business case
Chapter 4. Presenting your business case
PART TWO: SMART IT SKILLS, TECHNIQUES, AND TOOLS
Introduction to Smart IT skills, techniques, and tools
Skills for working with groups
Information gathering techniques
Tools for Phase 1 -- Understanding the problem and its context
Tools for Phase 2 -- Identifying and testing solutions
Tools for Phase 3 -- Evaluating and making smart choices
