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Return on Investment In Information Technology: A Guide for Managers

Abstract

Acknowledgments

Executive Summary

Chapter One: ROI and the Need for Smart IT Investment Decisions

Chapter Two: Methods of ROI Analysis for IT

Appendix A. Case 1: Reducing the Cost of Web Site Development and Maintenance

Appendix B. Case 2: ROI for Data Integration in Health and Human Services

Appendix C. Case 3: Social ROI

Appendix D. Additional Resources

Appendix D. Additional Resources


Enterprise architecture

Enterprise Architecture Development Tool-Kit, Version 2, National Association of State Chief Information Officers, July 2002. https://www.nascio.org/hotIssues/EA/.

The Business Reference Model, Version 1.1, Federal Enterprise Architecture Program Management Office, 2002. http://www.feapmo.gov/feaBrm.htm.

State-specific Enterprise Architecture initiatives

Stakeholder analysis

Making Smart IT Choices. Center for Technology in Government. University at Albany-SUNY. http://www.ctg.albany.edu/resources/abstract/absmartit.html.

John M. Bryson. Strategic Planning for Public and Nonprofit Organizations, Rev. Ed. San Francisco: Jossey-Bass, 1995.

Business process analysis and modeling

Business Process Resource Center, University of Warwick, UK http://bprc.warwick.ac.uk/index.html#BPRCTOP.

The Workflow Handbook 2002. Published in association with the Workflow Management Coalition (WfMC) Edited by Layna Fischer. March 2002, 428 pages. ISBN 0-9703509-2-9.

Workflow And Reengineering International Association http://www.waria.com.

Workflow/BRP application vendors: http://www.waria.com/databases/wfvendors-A-L.htm

Business Process Management Journal: http://www.emeraldinsight.com/bpmj.htm.

Formal modeling


Agent-based modeling
Center for Computational Analysis of Social and Organizational Systems http://www.casos.ece.cmu.edu/home_frame.html.

Gaylord, R.J. and D’Andria, L. (1998), Simulating Society: A MATHEMATICA Toolkit for Modelling Socioeconomic Behavior. Springer: New York, NY.

Ilgen, D. R., & Hulin, C. L. (Eds.) (2000). Computational modeling of behavior in organizations: The third scientific discipline. Washington, DC: American Psychological Association.

Michael J. Prietula, Kathleen M. Carley & Les Gasser (Eds.), (1998) Simulating Organizations: Computational Models of Institutions and Groups, Menlo Park, CA: AAAI Press/The MIT Press.

Thomas Schelling, "Dynamic Models of Segregation," Journal of Mathematical Sociology 1 (1971), 143-186.

Thomas Schelling, Micromotives and Macrobehavior. New York: WW Norton & Co. Inc., 1978.

UML modeling
Object Management Group. OMG Unified Modeling Language Specification, Version 1.3. Framingham, MA: OMG Headquarters, 1999.

Doug Rosenberg, Kendall Scott (Contributor). Use Case Driven Object Modeling With UML: A Practical Approach (Addison Wesley Object Technology Series). New York: Addison-Wesley, 1999.

Workflow modeling
Thomas W. Malone, et al. Tools for inventing organizations: Toward a handbook of organizational processes. Management Science 45(3) pp 425-443, March, 1999.

MIT Sloan School Center for Coordination Science. http://ccs.mit.edu.

Workflow Management Coalition. http://www.wfmc.org.

INSEAD Workflow Site. http://www.insead.fr/CALT/Encyclopedia/ComputerSciences/Groupware/Workflow/.

Operations research

Michael Trick’s Operations Research Page. http://mat.gsia.cmu.edu/ INFORMS: Home Page: Institute for Operations Research and the Management Sciences. www.informs.org/.

Operations Research Society. www.mors.org/.

MIT, Operations Research Center. http://Web.mit.edu/orc/www/.