From the Director
In 2009 the work of the Center for Technology in Government was about transitions. One
transition was in the leadership here at CTG. In June, I was appointed director and given the
opportunity to carry on the innovative work started 15 years ago by founding director Dr.
Sharon Dawes and continued over the last two years by interim director Dr. Anthony Cresswell.
Through their visionary leadership and commitment to excellence they have set CTG apart as a
global leader in digital government research and practice. We are grateful to them both.
We are also now in the midst of significant societal
transitions; drastic changes in the economy and shifting
priorities for governments at all levels have required a new
attention to the promise of technology as a tool for creating
greater efficiencies in the daily operations of government. A
new vision has been set forth by leaders such as President
Barack Obama, who has called for a “commitment to creating
unprecedented levels of openness in government.” Leaders
from government, civil society, and the private sector have
begun to shape this new vision into a reality that leverages
technology toward a more transparent, collaborative, and
We have spent the year collaborating with many of these
visionaries, exploring opportunities to transform government
and the citizen experience, and investigating how best to
implement these ideas. Together we have recognized that
the new emphasis on openness, governance, collaboration,
performance, and citizen engagement represents both great
opportunity as well as significant challenges. What is clear
from these early efforts is that to deliver this “new normal”
will require governments, citizens, civil society, academia, and
the private sector to work together in new ways.
CTG projects have always been about examining these
complex public problems through a unique lens. With a focus
on the intersections of policy, management, and technology,
CTG provides thought leadership, new knowledge and
practical guidance for practitioners. Our work in 2009 drew on
this focus to begin to provide researchers and practitioners
new ways of thinking about creating this new normal. Our
annual report highlights these efforts and the partnerships
that made them possible.
We look forward to 2010 as we continue our work
through projects with the US General Services Administration
and their responsibilities related to President Obama’s Open
Government Directive; with the New York State’s Office of
Cyber Security and Critical Infrastructure Coordination on
statewide broadband mapping; and with the Port Authority
of New York and New Jersey on information sharing in
emergency response, among others. Our commitment to
building a global digital government research and practice
community continues as we form new partnerships with
groups such as the United Nations University International
Institute for Software Technology, the University at Albany’s
National Center for Security Preparedness, and Rensselaer
Polytechnic Institute’s World Tetherless Constellation.
A special thank you to new and old partners alike. The
work we do together would not be possible without your
commitment to collaboration and innovation.
Theresa A. Pardo