Electronic government has the capacity to change how government works, making it inevitable that existing business processes will change. Some will be only slightly revised while others completely vanish or are overhauled from scratch. In each case, success will depend on the ability of government professionals to respond to and manage the elements and effects of business process change.

Electronic Government and Business Process Change is a work in progress that examines the challenges of business process change related to e-government initiatives. It focuses on strategies and tactics for dealing with these issues and includes recommendations for action. The analysis is based on academic- and practitioner-oriented best-practices research in both the public and private sectors.